Overview
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
423
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Kantenah Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Bathrobe and slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
FAMILY SELECTION AT GRAND PALLADIUM HOTELS & RESORTS
Families can now enjoy a level of exclusivity with personalized services and facilities. This club, created with families in mind otfers a premium experience, so families can enjoy their vacation to the fullest.
- Designated, privileged area made especially for VIP families
- Unique luxury rooms, personalized services, exclusive facilities, pool bar and lounge area
- Access to all services and facilities of the resort, including priority booking in all restaurants
Children take the lead with Family Boss, our guest classification giving them a VIP experience with exclusive services, facilities and amenities such as a welcome kit with mini-bathrobes, mini-slippers and towels. This offering truly proves that Luxury Comes in all sizes.
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathrobe & Slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
FAMILY SELECTION AT GRAND PALLADIUM HOTELS & RESORTS
Families can now enjoy a level of exclusivity with personalized services and facilities. This club, created with families in mind otfers a premium experience, so families can enjoy their vacation to the fullest.
- Designated, privileged area made especially for VIP families
- Unique luxury rooms, personalized services, exclusive facilities, pool bar and lounge area
- Access to all services and facilities of the resort, including priority booking in all restaurants
Children take the lead with Family Boss, our guest classification giving them a VIP experience with exclusive services, facilities and amenities such as a welcome kit with mini-bathrobes, mini-slippers and towels. This offering truly proves that Luxury Comes in all sizes.
Amenities
Pool chairs
Aerial view of beach
Bamboo restaurant
Ribs & More
Fitness centre
Gran Azul buffet
El Ranchito park
Punta Emilia
Spa pools
Mare Nostrum
Colonial bar
Aquatic park
Mini club
Lobby bar
Laguna buffet
Meeting room
Bamboo
Pool
La Adelita
Spa pools outdoor
Kabah buffet
El Ranchito
Baby club
Tikal buffet
El Dorado
Aquatic park
Lobby
La Laguna
Portofino
Beach wedding
Sumptuori
Spa
Hacienda buffet
Hemingway bar
Pool
Location
Reviews
TripAdvisor Traveler Rating
Disappointing Easter break
upnorth1 (newcastle) on Apr 24, 2025
We booked a week at the Grand Palladium Kantenah Resort & Spa the week leading up to Easter with our 7 year old son. Unfortunately initial impressions were not great . We arrived late at 8pm after a long f...light and were given a room in the Colonial. At first when we were allocated this room i just assumed ‘Colonial’ was a name for a part of the hotel and not a sister hotel within the resort. Upon opening our door we were met with sheer disappointment. Dated, dark, and in need of a major refurb. The toilet brush was rusty, bath didn't look clean and latch didnt even reach the door for extra security. We immediately went to reception to be told all rooms at Colonial and Kantaneh were identical . We didn't unpack and the next morning demanded to be put in the hotel we booked . Instead of being immediately moved rooms we had to check out of the Colonial by midday and wait till 4pm to move to our new room . In the mean time i spoke to the TUI rep to be told the rooms are exactly the same and no difference. Fast forward to the new room in the hotel we booked !! Modern & New decor, brand new television, digi aircon , spa bubble bath !! Levels above the previous room !!! Shocked to say the least. The other negatives were all the sun loungers by the colonial/Kantenah pool near beach were taken by 8am with towels with not a soul about . We mainly used the Hacienda buffet as we have a young child and this was very frustrating as every meal time we had to queue for 15/20 mins to get in, drinks never came to the table and food ran out quickly . Towels were taken and not replaced in rooms . We had to ring numerous times for mini bar to be filled. Room service is an additional charge which we didnt use for that reason. Night entertainment cant comment as we were ill a large proportion of the holiday. We arrived late monday night and thursday morning our son was very ill with a painful stomach bug and within 24 hours both me and his father were the same. We had only eaten at one restaurant within the hotel. This had a huge impact on our holiday . We didnt leave the room on 2 nights , we missed meals, activities ect. We have been home 2 days and are all still not fully recovered. We tried to make the most of the holiday when we could for the last day or two. We went up to the white sands resort where the pools and scenery are lovely. We used the buffet there where there is no queue and it seems of a higher standard, great live band and inflatable obstacle course( its costs extra mind ). The grounds are amazing the wildlife really makes for a jungle like feel. The beach area is picturesque although rocky and alot of seaweed weather dependant . The kids club was great and my son would of loved to of gone more if he had not been unwell. I think you could go to this hotel numerous times and its pot luck what type of holiday you have . Unfortunately we did not have good pot luck and the holiday did not go the way we thought.
Lack of communication and care
foodlovi1 on Apr 24, 2025
A relaxing holiday in a beautiful location sadly overshadowed by myriad issues throughout our stay. Firstly, we were placed in Colonial despite our booking being for Kantenah. I have noted from other revi...ews that we are not the only guests this has happened to, I suspect this happens frequently in the hopes that people either won’t notice or won’t want to complain. Our room in Colonial was dark and damp, with an odour that clung to the bedsheets and our clothes. After complaining to reception we were able to transfer to Kantenah after a couple of days, which are much lighter and more modern rooms. Unfortunately no compensation was offered for the days we missed out on. Another issue was with housekeeping. Towels were taken and never replaced, leaving us with no bath mat or hand towels for several days. Food wise, the buffets were the same every day. The option of unlimited a la carte restaurants was good however these book up very quickly. We were able to sample the Thai, Italian & Sushi restaurants, all of which were great experiences. TIP - always make sure you get confirmation when booking a restaurant. We booked with the concierge for the Thai restaurant but when we arrived they said they did not have a booking for us, which was frustrating. I am vegan and found the buffet okay to navigate, lots of fried veg and rice/chips/bread - not really any protein options such as beans or tofu. You are asked when you arrive at the restaurant if you have any allergies, however this information will not be passed on to your server so I’m unsure the purpose of asking this. Seemed performative. Servers seemed unaware of the vegan diet, despite me presenting allergen cards for dairy and egg and explaining I don’t eat meat/fish, I was served food with cheese and found myself unable to trust the food I was being served. Our server at the Thai restaurant was knowledgeable about vegan diets although unfortunately I did not get his name, he was great. A negative experience was with the Bravo dinner - we were told there was a vegetarian/vegan menu available, however when we arrived this was not the case. I’m unsure what the benefit of lying to us about this was. I again informed the server of my dietary restrictions and this time was offered salmon. At this point I decided to leave as I had zero confidence or trust in the food I would be served. Pool wise - we enjoyed days at Kantenah, White Sands and the adult only pool. Plenty of beds available but Kantenah does fill up quickly. Make sure to leave a personal item out or your towels will be taken. Personally I enjoyed the adult only pool the best, and Jesus at the bar served up the nicest mango daiquiris, always with a smile and friendly attitude. Only qualm I have is that the music around the pool was too loud and often an incoherent mix of calming music to party tunes. Bizarre. Entertainment- underwhelming to say the least. Definitely caters to the younger children throughout the day and the evenings are lacklustre. Perhaps I have been spoilt for choice at previous AI resorts, but I found myself bored in the evenings which is a shame. Overall, a nice hotel with good amenities - food is good if you don’t have any dietary restrictions. Best for families with young children. Communication seems extremely lacking between different departments of the hotel - in particular reception and concierge. I’ve noted from multiple reviews that the towel issue we had is reoccurring- this definitely needs to be addressed. Sadly the aforementioned negative experiences have cast a shadow over what should have been a pleasant holiday.
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