TripAdvisor Traveler Rating

During our stay at the Grand Palladium in Riviera Maya, we stumbled upon Churchill, and it quickly became one of the highlights of our trip — all thanks to Cristian, the incredible mixologist behind the ba...r. Cristian is truly a master of his craft. Every drink he prepared was not only perfectly balanced and creative but also presented with such passion and skill. You can tell he genuinely loves what he does, and it shines through in every cocktail. He was also incredibly warm, welcoming, and attentive — taking the time to ask about our preferences and even surprising us with custom creations that were absolutely spot-on. We were so happy we found Churchill and got to experience Cristian’s hospitality and talent. If you’re visiting the Grand Palladium in Riviera Maya, do yourself a favor and stop by Churchill — and make sure to ask for Cristian. He’ll turn an ordinary drink into an unforgettable part of your vacation. Cheers to Cristian for making our trip that much more special!

Booked an all inclusive holiday through TUI and visited with my wife. Visited between May 04 and May 14 and it was absolutely amazing. First, it’s worth mentioning that the hotel(s) is huge, definitely... worth getting the app to find your way around. Speaking about the app; The app was so helpful not only to navigate but to book restaurants, get contact details and see the events at the hotel. This was probably the most impressive part of the stay. The entertainment was the second highlight. Beach parties, fire shows, bingo, silent discos, Latin nights, Chic cabaret (cost about £50 each, worth it!), all within our 10 night stay. We ended up cancelling some plans because there was more fun at the hotel. We were very impressed with the entertainment. The room was nice and spacious, we had a double room with a balcony. The only issue we had was that they gave us two double beds instead of a king size bed. They did offer to change our rooms the next day but we didn’t want to move rooms after. I must mention that we had emailed before visiting specifically to request a king size but we only received an automated response and nothing else. We’re not certain that the rooms would have been changed and this was an annoying start to the holiday but they made up for it. The all inclusive and the food were really good. The staff walk round the pool offering to get and replace drinks constantly. There were snacks by the pool in the day and the buffet restaurant by the pool for an easy lunch. For drinks, this was the most generous all inclusive experience we’ve had. The pours of spirits were massive, the cocktails were delicious and endless, I recommend the mango margaritas. Breakfast was good, a decent spread so was lunch…not the widest selection but we were happy with every meal at the buffet. We had some difficulty getting reservations at the restaurant, we got dinner booked for 4 evenings and ate at the buffet the other evenings. Our favourites were Adelita and Dorado (Jose Pat served us and he was so nice and helpful). The evening buffet was the least exciting; also a decent spread with elements of Mexican, Asian, and European but after the third evening it really wasn’t exciting. Facilities were really good; mini golf, a really good gym (drinking water wasn’t cold which was a bit silly), shooting range and loads of other sports. Overall, a great holiday and we’ll definitely be returning. I recommend walking through the other hotels for a look.

First time holiday in Mexico and it was amazing. We stayed in Kantenah Hotel but had access to all 3 Palladium Hotels/restaurants/facilities. Huge place so if you like walking it is great if not the transp...ort was available at all times (Rodrigo in particular was very helpful and friendly). Food excellent, variety of choice (from Mexican dishes through sea food and sushi to salad bars.) Hacienda was best for breakfast and lunch and for dinners we went to different a la carte restaurants (we booked them via app no problem). Best restaurant was Bahia e Brasa - Brasilian rodizio style restaurant with excellent service and live music:) Hotel room was always clean and well stocked. Lots of exotic animals walking around and you feel like you are in the middle of the jungle. Sunbeds always free, no need to reserve or getting up very early. Physical activities were great, I started yoga classes for the first time and I plan to continue at home. Reception staff were helpful especially Fernanda:) The only downfalls it was rocky beach with seaweed and not great night time music so people did not really dance too much but overall I would really recommend this resort as we had fabulous time.

We had a very enjoyable holiday.The staff,location,weather,food and rooms were excellent.Would recommend it to anyone to stay at this hotel

My wife and I spent 7 nights in Grand Palladium Kantenah Resort & Spa. That was a fantastic experience. Rodrigo helped with all the transfers on the first day, and we enjoyed his company during the trip. ...Fernandina from the lobby was ready to help with any issue; she was very professional. We won't forget her smile :). All the staff in this hotel was very friendly. The food was excellent, both in the buffet and a la carte restaurants. We felt very safe and relaxed there.