Active Advisories
Please note the following property upgrade projects at Royalton Riviera Cancun and Hideaway at Royalton Riviera Cancun. Ongoing enhancements will be completed in divided stages.
To ensure guests continue to enjoy uninterrupted food and beverage services, offerings will be available in alternate spaces throughout each phase.
Lobby bar: October 2-30, 2024
Front desk Hideaway: October 2-24, 2024
Sands Beach Bar: October 25 - November 21, 2024
Pool and adjacent areas, including Ocean Point Bistro: October 28 – November 21, 2024
Diamond Club™ Beach Bar: October 25 - November 22, 2024
Scoops Gelato & Caffe Lounge: November 16 – December 14, 2024
Dips Bar: September 1-27, 2025
All efforts will be made to minimize impact to guests during this time.
Overview
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
343
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Outdoor Jacuzzi
- Royalton Signature rain shower and USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
Amenities
Aerial View
Pool
Pool
Pisces Swim-Up Bar
Caffe Lounge
Gourmet Marche
Agave Restaurant
Dorado Restaurant
Zen Restaurant
Caribbean Grill
Hunter Steakhouse
C/X Culinary Experience
Diamond Club™ Lounge
Casino
XS Disco
Gym
Gym
Tennis Courts
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
My birthday stay...my two cents
James D on Mar 22, 2025
4 night 5 day stay. We had a great time and thought the grounds, including the pool areas, were well maintained. We did experience some issues. Nothing too BIG, but it left us a little annoyed. The check-i...n procured gets a flat failing grade. The resort knew we were coming for 4 weeks, two days out, and the one hour ride from the airport. They were not ready when we arrived. Two rooms, four hours later, we arrived at our room. No big deal, but other folks had a worst experience. Be prepared to change clothes and enjoy the resort while waiting for your room. 1. Use the main dining hall buffet as much as possible. 2. We reminded the management staff four times that I was celebrating a birthday. They forgot to arrange EVERYTHING. Bad bad bad. 3. They need to add more pool lounge chairs. Again, not a big deal, but annoying walking around looking for a place to sunbathe. 4. We felt safe on property, and it was well lite. 5. The price was fair.
Needs some work to get back to where it was
abuchok (Lubbock, Texas) on Mar 22, 2025
Not sure what happened to our resort of choice. 4th time back as a couple to the hideaway section with a swim out room. You can see from my previous reviews I highly recommended the Royalton previously. We... traveled 3/17-3/21 of 2025, stayed in room 2117 with a swim out suite again. I’m going to attempt to remain unbiased as possible so here we go. The Royalton has attempted to go all APP based and it was a miserable failure. The app does not work in my experience with it. 1. I attempted to check in online to speed things up, didn’t work 2. I called Royalton to ensure my reservation since the app wouldn’t let me check in online. Since we couldn’t check it we couldn’t select our room like we always do 3. Dinner reservations were completely booked our first day there so we ate the buffet, once again cause we were not able to check in. 4. Messaging system doesn’t work or they don’t respond to it My wife has a food allergy and we were asked at every restaurant, but lack of options and slot of miscommunication between staff. We were told their Italian restaurant had gluten free pasta and pizza crust the night before. My wife attempted to order a pizza and was told it wasn’t an option cause it took 1 hour to make. So she ordered gluten free pasta and then got brought risotto Instead. Spring break crowd is different and I understand that the resort can’t control who checks in and who doesn’t, but the amount of stuff we saw was nuts. We got an empty bottle of whiskey thrown at us while we were in our pool, had guys fist fighting in the hallways at 1:00 am in front of an elevator. But the resort can choose how to respond to situations of fighting and violence was very passive and didn’t let off a good vibe of how things would get handled if stuff got out of control. Prob the most disturbing thing that occurred while we were there was while we were in our swim up pool we heard a loud splash followed by a loud noise. One of the retaining nuts used to hold the glass balcony fell off and missed my wife by a foot. Prob did weigh that much but enough to hurt if it hit you. Stepped back and saw it fell all the way from 4th floor. Tried to hand it off to an employee and he just handed it back to us. Stayed that way the entire week. Not sure what’s happening, but I called 2 times before arriving, emailed twice before arriving, messaged on the app while there, expressed concerns about food to employees and I have yet to receive a response at all from any attempt. Obviously there’s a communication problem here with this Royalton resort. We were contemplating taking our kids with us next time, but honestly torn between giving another shot or picking a new resort of choice. I encourage the Royalton at riviera maya to take this review as constructive criticism, but when you can’t have allergen friendly food that was told to be available, have beyond drunk college students throwing glass bottles at people with no response from the facility, no follow through on your new app, and all your restaurants are booked solid before a guest gets there……there’s a problem. I don’t feel like we experienced the amount of funds we spent on this trip that we have experienced in the past and were expecting this time. Best wishes as these things get addressed, but as of right now I wouldn’t feel safe taking my kids there based on what we saw this time.
Vacation Offers
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Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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