Hideaway at Royalton Riviera Cancun
Playa del Carmen 5.0
Overview
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
343
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-luxury-suite-terrace-jacuzzi-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Outdoor Jacuzzi
- Royalton Signature rain shower and USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-2-bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-2-bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-lux-junior-suite-2-bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-luxury-suite-terrace-jacuzzi-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-luxury-suite-terrace-jacuzzi-2-bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-luxury-suite-terrace-jacuzzi-2-terrace.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/rooms/cunrr2-diamond-club-luxury-js-ov-2.jpg)
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Royalton Riviera Cancun
- Adults only
- Each week, guests will be able to participate in a very private and charming evening at Hideaway, with live music and perfectly crafted cocktails. The sound of the ocean waves crashing in the background and the moonlight will set the mood for this charming evening cocktail party that will reveal that the best companion has been with you all along.
Type | Amenities | |
---|---|---|
Hideaway Swim-Up Bar | Bar, Swim-up bar | Open air |
Hideaway Beach Bar | Bar, Beach bar | Open air |
Pisces Swim-Up Bar | Bar, Swim-up bar | |
Aquarius | Bar, Restaurant bar | |
Lobby Bar | Bar, Lobby bar | |
Hideaway Diamond Club™ Lounge - Services and facilities only available for Diamond Club™ guests | Bar, Lounge |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Gourmet Marché | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Dorado | À la carte | Seafood & Grill | Breakfast, Dinner, Lunch | Dress code |
Agave | À la carte | Mexican | Dinner | Dress code |
Armadillo | À la carte | Tex-Mex | Dinner | Dress code |
Armadillo | À la carte | Tex-Mex | Lunch | Dress code, Exclusive to Diamond Club™ guests only |
Caribbean Grill | À la carte | Caribbean | Dinner, Lunch | Dress code |
Grazie Italian Trattoria | À la carte | Italian | Dinner, Lunch | Dress code |
Hunter Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
Score Sports Bar | Snack bar | International, Pub & Grill | Snacks | Dress code |
Taj | À la carte | Indian | Dinner | Dress code |
Zen | À la carte | Teppanyaki | Dinner | Dress code |
Scoops Gelato and Caffe Lounge | Café | Coffee and Pastries, Ice Cream | All day dining, Snacks | |
C/X Culinary Experience ($) | À la carte | Chef’s Table | Dinner | ($), Dress code |
- Rooms: 343
- Eco-friendly hotel
- Fitness centre
- Fitness classes
- Salon available ($)
- Spa
- Spa treatments available ($)
- Water aerobics
- Yoga
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Exclusive to Hideaway guests. Hideaway guests have access to all other restaurants and bars located at Royalton Riviera Cancun,
- 24 hour front desk
- Concierge
- Laundry services available ($)
- Medical services onsite available ($)
- Multilingual staff
- Tour desk available ($)
- Wedding facilities available ($)
![Aerial View](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-aerial-view.jpg)
Aerial View
![Pool](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-pool-1.jpg)
Pool
![Pool](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-pool-2.jpg)
Pool
![Pisces Swim-Up Bar](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-pisces-swim-up.jpg)
Pisces Swim-Up Bar
![Caffe Lounge](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-cafe.jpg)
Caffe Lounge
![Gourmet Marche](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-gourmet-marche.jpg)
Gourmet Marche
![Agave Restaurant](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-agave-restaurant.jpg)
Agave Restaurant
![Dorado Restaurant](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-dorado-restaurant.jpg)
Dorado Restaurant
![Zen Restaurant](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-zen.jpg)
Zen Restaurant
![Caribbean Grill](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-caribbean-grill.jpg)
Caribbean Grill
![Hunter Steakhouse](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-hunter-steakhouse.jpg)
Hunter Steakhouse
![C/X Culinary Experience](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-cx-culinary-experience.jpg)
C/X Culinary Experience
![Diamond Club™ Lounge](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-diamond-club-lounge.jpg)
Diamond Club™ Lounge
![Casino](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-casino.jpg)
Casino
![XS Disco](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-xs-disco.jpg)
XS Disco
![Gym](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-gym-1.jpg)
Gym
![Gym](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-gym-2.jpg)
Gym
![Tennis Courts](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-tennis-courts.jpg)
Tennis Courts
![Spa](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-spa-1.jpg)
Spa
![Spa](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-spa-2.jpg)
Spa
![Salon](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-salon.jpg)
Salon
Location
![](/content/dam/westjet/images/hotels/cun/cunrr2-hideaway-at-royalton-riviera-cancun/main/cunrr2-aerial-hero.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Great resort!
Aremoni C on Aug 02, 2024
We had an awesome time!! Jorge and Francisca at the Hideaway reception bar were awesome !!! And Ana was a great concierge the entire staff was so hospitable and friendly. The food was amazing. The drinks were amazing and the views were absolutely breathtaking. We will definitely .be back !!!
Hideaway Let Down
V_Cannon_13 (Barrie, Canada) on Jul 31, 2024
The property looks very nice with beautiful palm trees, flower gardens and modern buildings. Unfortunately, it is understaffed and is suited to people who want to go on vacation solely to party. The pool area and hot tubs are dirty, the loungers were stained and there isn't anywhere that you can go to read a book. Even the quiet area of the adult pool had several people who were playing their own music through speakers. There is a sign saying that this is not allowed but it is not enforced. When we arrived, our room was not ready. It took 4-5 hours to get it ready even though we arrived a day late. We had booked in the Hideaway section because my friend and I wanted to go to a quiet place to relax. When we booked two months earlier, we had requested two beds. The room we were given had one bed and faced a marsh with a children's waterpark. When we requested a room with two beds and preferably a view that would be more suited to an adult-only booking, we were told that we needed to pay an upgrade of $240 US dollars. Although we were not pleased, we paid this amount. The new room was facing the Hideaway pool which was noisy from mid-day until late into the night. I was told that I would be receiving a $40.00 credit for the upgrade with my hotel voucher and I still have not received it. Throughout the week, whenever we requested anything, it was either ignored or was not at all what we asked for. I called and asked for tea and was sent a cheese plate. I went to guest services and asked for tea again and was sent a completely different kind. Ironically, the first room had several kinds of tea and coffee but I left them there thinking that it would be in the new room. We arrived shortly after Hurricane Beryl. The beach was not in good shape after the storm. There was Sargassum in the water and on the beach. The resort sent two guys with garden tools to clean it up. When it clearly needed a crew and a tractor or power equipment. We weren't able to swim or spend time at the beach for the entire week.
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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