Hideaway at Royalton Riviera Cancun
Playa del Carmen 5.0
Active Advisories
Please note the following property upgrade projects at Royalton Riviera Cancun and Hideaway at Royalton Riviera Cancun. Ongoing enhancements will be completed in divided stages.
To ensure guests continue to enjoy uninterrupted food and beverage services, offerings will be available in alternate spaces throughout each phase.
Lobby bar: October 2-30, 2024
Front desk Hideaway: October 2-24, 2024
Sands Beach Bar: October 25 - November 21, 2024
Pool and adjacent areas, including Ocean Point Bistro: October 28 – November 21, 2024
Diamond Club™ Beach Bar: October 25 - November 22, 2024
Scoops Gelato & Caffe Lounge: November 16 – December 14, 2024
Dips Bar: September 1-27, 2025
All efforts will be made to minimize impact to guests during this time.
Overview
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
343
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Outdoor Jacuzzi
- Royalton Signature rain shower and USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Royalton Riviera Cancun
- Adults only
- Each week, guests will be able to participate in a very private and charming evening at Hideaway, with live music and perfectly crafted cocktails. The sound of the ocean waves crashing in the background and the moonlight will set the mood for this charming evening cocktail party that will reveal that the best companion has been with you all along.
Type | Amenities | |
---|---|---|
Hideaway Swim-Up Bar | Bar, Swim-up bar | Open air |
Hideaway Beach Bar | Bar, Beach bar | Open air |
Pisces Swim-Up Bar | Bar, Swim-up bar | |
Aquarius | Bar, Restaurant bar | |
Lobby Bar | Bar, Lobby bar | |
Hideaway Diamond Club™ Lounge - Services and facilities only available for Diamond Club™ guests | Bar, Lounge | |
Hideaway Swim-Up Bar | ||
Type | Bar, Swim-up bar | |
Amenities | Open air | |
Hideaway Beach Bar | ||
Type | Bar, Beach bar | |
Amenities | Open air | |
Pisces Swim-Up Bar | ||
Type | Bar, Swim-up bar | |
Amenities | ||
Aquarius | ||
Type | Bar, Restaurant bar | |
Amenities | ||
Lobby Bar | ||
Type | Bar, Lobby bar | |
Amenities | ||
Hideaway Diamond Club™ Lounge - Services and facilities only available for Diamond Club™ guests | ||
Type | Bar, Lounge | |
Amenities |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Gourmet Marché | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Dorado | À la carte | Seafood & Grill | Breakfast, Dinner, Lunch | Dress code |
Agave | À la carte | Mexican | Dinner | Dress code |
Armadillo | À la carte | Tex-Mex | Dinner | Dress code |
Armadillo | À la carte | Tex-Mex | Lunch | Dress code, Exclusive to Diamond Club™ guests only |
Caribbean Grill | À la carte | Caribbean | Dinner, Lunch | Dress code |
Grazie Italian Trattoria | À la carte | Italian | Dinner, Lunch | Dress code |
Hunter Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
Score Sports Bar | Snack bar | International, Pub & Grill | Snacks | Dress code |
Taj | À la carte | Indian | Dinner | Dress code |
Zen | À la carte | Teppanyaki | Dinner | Dress code |
Scoops Gelato and Caffe Lounge | Café | Coffee and Pastries, Ice Cream | All day dining, Snacks | |
C/X Culinary Experience ($) | À la carte | Chef’s Table | Dinner | ($), Dress code |
Gourmet Marché | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | Dress code | |||
Dorado | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Seafood & Grill | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | Dress code | |||
Agave | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Armadillo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Tex-Mex | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Armadillo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Tex-Mex | |||
Open for | Lunch | |||
Additional Information | Dress code, Exclusive to Diamond Club™ guests only | |||
Caribbean Grill | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Caribbean | |||
Open for | Dinner, Lunch | |||
Additional Information | Dress code | |||
Grazie Italian Trattoria | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Italian | |||
Open for | Dinner, Lunch | |||
Additional Information | Dress code | |||
Hunter Steakhouse | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Score Sports Bar | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | International, Pub & Grill | |||
Open for | Snacks | |||
Additional Information | Dress code | |||
Taj | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Indian | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Zen | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Teppanyaki | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Scoops Gelato and Caffe Lounge | ||||
Type of restaurant | Café | |||
Type of cuisine | Coffee and Pastries, Ice Cream | |||
Open for | All day dining, Snacks | |||
Additional Information | ||||
C/X Culinary Experience ($) | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Chef’s Table | |||
Open for | Dinner | |||
Additional Information | ($), Dress code |
- Rooms: 343
- Eco-friendly hotel
- Fitness centre
- Fitness classes
- Salon available ($)
- Spa
- Spa treatments available ($)
- Water aerobics
- Yoga
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Exclusive to Hideaway guests. Hideaway guests have access to all other restaurants and bars located at Royalton Riviera Cancun,
- 24 hour front desk
- Concierge
- Laundry services available ($)
- Medical services onsite available ($)
- Multilingual staff
- Tour desk available ($)
- Wedding facilities available ($)
Aerial View
Pool
Pool
Pisces Swim-Up Bar
Caffe Lounge
Gourmet Marche
Agave Restaurant
Dorado Restaurant
Zen Restaurant
Caribbean Grill
Hunter Steakhouse
C/X Culinary Experience
Diamond Club™ Lounge
Casino
XS Disco
Gym
Gym
Tennis Courts
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Royalton Hideaway: Hit and miss with service and meals.
Sandy W on Jan 17, 2025
At the Hideaway: A huge thanks to Miguel and Joel who looked after us at the pool. These gentlemen know the meaning of being courteous and friendly. The entertainment staff were really terrific and enga...ging too! Music could have been slightly lowered during the day and perhaps a little less techno. Breakfast buffet had lots to choose from. Cappuccino machine has been broken all month. Just make sure you have someone holding your table otherwise some rude, nasty person will come along and steal it while the staff does nothing but apologize for having been bullied! Picture of bully below! The place stunk like sewage all week. Hydrotherapy jets have been broken at the spa since December. Total let down! We were just grateful for the beautiful weather. And yes… they try to sell you time shares here!
We stayed in a swim out room in building one and have had to smell crap the entire time. They refuse to move us !!
Greg O on Jan 16, 2025
This has been a nightmare it smell of sewer back up and they refuse to move our rooms do not stay here if you want a nice vacation. The manager Carolina is Very rude and is under qualified for the job. She... will not change our rooms even though upgraded.
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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