Overview
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
343
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Outdoor Jacuzzi
- Royalton Signature rain shower and USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
Amenities
Aerial View
Pool
Pool
Pisces Swim-Up Bar
Caffe Lounge
Gourmet Marche
Agave Restaurant
Dorado Restaurant
Zen Restaurant
Caribbean Grill
Hunter Steakhouse
C/X Culinary Experience
Diamond Club™ Lounge
Casino
XS Disco
Gym
Gym
Tennis Courts
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Decent
LaTanya J on Jul 13, 2024
Alberto /Jorge was awesome and very inviting. He made sure our drinks were cold, fresh, and fancy! The check-in staff could use a bit more training in hospitality. We had Zaida and she wasn’t as accommodating as we would have imagined. Overall it was a decent time.
Criminal Intrusion/Assault in Room While Sleeping
Sari H on Jul 09, 2024
Criminal Intrusion in Room While Sleeping I want to strongly condemn the Hideaway at Royalton Riviera Cancun All Inclusive Luxury Resort for failing to take any action in the aftermath of the criminal assault my daughter suffered there during our Christmas 2023 holiday. The resort refused us help and compensation. Equally responsible are Carolyn Davis of Vacation To Go and Trina Engen from ALG Vacations, through whom the Apple Vacations trip was booked. Upon learning of the crime committed against my daughter, they too refused to compensate us in any way. On our first night at the Hideaway at Royalton Riviera, an intruder broke into our fourth floor room while my daughter was sound asleep. The man repeatedly choked her and beat her with the intention of raping her, even going so far as to smother her with pillows and pile furniture on top of her to subdue her. As she fought back, she threw herself on the floor and rolled around in order to escape him. Around 10.30 p.m., while the assault was happening, I was in the lobby checking in. When I made my way to the room, I couldn't open the door. I heard the sounds of furniture moving and hard breathing inside, so I figured I had the room number wrong. After checking with the concierge, I returned to the room to find my daughter sitting on the floor devastated and in tears. She had just successfully fought off her attacker, who must have escaped through the balcony. He had taken her backpack with $1,500 cash and her passport with him. I ran into the hall and screamed for help. There was no emergency phone in the hallway. The phone in the room wasn't working. When a manager finally arrived, he threatened me, saying if I didn't keep quiet, he wouldn't help me. I asked him to call the police and was told the police weren't allowed on the premises. Unbelievable. The next day we met with resort managers, Miguel, Gerardo, Ximena, Abel, and Antonio. They refused to give us their last names. They claimed there was nothing they could do to help us. They insisted my daughter's attacker couldn't be one of their employees, since he had spoken some English. (Apparently none of the resort employees speak English.) They insisted that my daughter must be at fault, that they weren't responsible for security for their more than 800 guests, and that they had no security cameras on the property. When I told the managers that one of my daughter's diamond earrings went missing during the attack, the managers refused us entry to the room, claiming it was “under investigation.” In essence, the Hideaway at Royalton Riviera Cancun did absolutely nothing on our behalf. Nor did they compensate us for our room or any amenity. After three days of insisting that we wanted to change hotels, Apple Vacations found us rooms at Planet Hollywood. The next day we reported the assault to the Quintana Roo police in Cancun. Like the resort, the police didn't bother to investigate the incident. They too did absolutely nothing. Not even the U.S. Embassy in Cancun was willing to help. That the travel agents and the resort, which is owned by Marriott Bonvoy, turned a blind eye to the criminal assault of a guest is unconscionable. Anyone would be a fool to book a trip with them. Date of stay: December 2023
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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