All inclusive

Hideaway at Royalton Riviera Cancun

Playa del Carmen 5.0

Learn about all active advisories related to this hotel

Overview

Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

343

Rooms

Luxury Junior Suite
560 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Sunset view
  • No more than 4 guests in the room
Luxury Junior Suite
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request

Luxury Junior Suite Oceanview
560 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Ocean view
  • No more than 4 guests in the room
Luxury Junior Suite Oceanview
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request

Luxury Junior Suite Swim Out
560 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Luxury Junior Suite Swim Out
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request

Luxury Suite with Terrace Jacuzzi
592 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Ocean or sunset view
  • No more than 4 guests in the room
Luxury Suite with Terrace Jacuzzi
592 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request

Diamond Club™ Luxury Junior Suite
560 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Sunset view
  • No more than 4 guests in the room
Diamond Club™ Luxury Junior Suite
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request
Additional details

Services and amenities included with Diamond Club™ rooms:

  • Preferred room locations
  • Butler service
  • Private pool for Diamond Club™ guests
  • Nightly turndown service
  • Preferential reservations in à la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Distinctive wrist bracelet
  • Personalized check-in and check-out at the lounge
  • Complimentary early check-in and late check-out (subject to availability)
  • Diamond Club™ Lounge private access
  • Selected premium drinks menu available in lounge (some restrictions apply)
  • Daily, continental breakfast service in lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
  • Upgraded room service menu
  • Selection of pillows from The Royal Spa pillow menu
  • Upgraded robes and slippers in room
  • Exclusive discounts on spa treatments and services (some restrictions apply)
  • Selection of in-suite liquors (one bottle per week)
  • Upgraded mini-bar restocked daily (according to consumption)

Diamond Club™ Luxury Junior Suite Oceanview
560 square feet
  • 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
  • Ocean view
  • No more than 4 guests in the room
Diamond Club™ Luxury Junior Suite Oceanview
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
  • Balcony or terrace
  • Coffee maker upon request
Additional details

Services and amenities included with Diamond Club™ rooms:

  • Preferred room locations
  • Butler service
  • Private pool for Diamond Club™ guests
  • Nightly turndown service
  • Preferential reservations in à la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Distinctive wrist bracelet
  • Personalized check-in and check-out at the lounge
  • Complimentary early check-in and late check-out (subject to availability)
  • Diamond Club™ Lounge private access
  • Selected premium drinks menu available in lounge (some restrictions apply)
  • Daily, continental breakfast service in lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
  • Upgraded room service menu
  • Selection of pillows from The Royal Spa pillow menu
  • Upgraded robes and slippers in room
  • Exclusive discounts on spa treatments and services (some restrictions apply)
  • Selection of in-suite liquors (one bottle per week)
  • Upgraded mini-bar restocked daily (according to consumption)

Amenities


Location

Address
Carretera Federal 307, Cancun - Playa del Carmen KM 332, MZ3 Lote 15, Playa del Carmen, Quintana Roo, 77500, Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Royalton Hideaway: Hit and miss with service and meals.

Sandy W on Jan 17, 2025

At the Hideaway: A huge thanks to Miguel and Joel who looked after us at the pool. These gentlemen know the meaning of being courteous and friendly. The entertainment staff were really terrific and enga...ging too! Music could have been slightly lowered during the day and perhaps a little less techno. Breakfast buffet had lots to choose from. Cappuccino machine has been broken all month. Just make sure you have someone holding your table otherwise some rude, nasty person will come along and steal it while the staff does nothing but apologize for having been bullied! Picture of bully below! The place stunk like sewage all week. Hydrotherapy jets have been broken at the spa since December. Total let down! We were just grateful for the beautiful weather. And yes… they try to sell you time shares here!

TripAdvisor users rated this property 1 out of 5

We stayed in a swim out room in building one and have had to smell crap the entire time. They refuse to move us !!

Greg O on Jan 16, 2025

This has been a nightmare it smell of sewer back up and they refuse to move our rooms do not stay here if you want a nice vacation. The manager Carolina is Very rude and is under qualified for the job. She... will not change our rooms even though upgraded.

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Vacation Offers

  • Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.

    St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada

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