TripAdvisor Traveler Rating

Such a beautiful hotel. The staff alone was enough to make you want to stay. Everywhere was a friendly smiling face. HONEST! I misplaced my purse and when I called back 20 mins later Tennyson and Ryvan wa...s waiting for me. Courteous Professional

This was our second stay at The Crane and it was amazing in every way! We stayed in room 1533 and it was beyond our expectations! Beautiful, clean, comfortable and the landscape was absolutely breathtaking...! From the moment we checked in, every detail was taken care of and they had a beautiful Happy Anniversary fruit and dessert tray waiting for us in the room. The work ethic in every capacity was so appreciated and we noticed! From the room accommodations, the sea views, various Beautiful pools, spa service, cab service, restaurant choices and the star gazing was Wow factor! Alyssa at the spa gave one of the best massages I have ever had and our cab driver Kurt Holder 12462872813 went above and beyond! You won’t be disappointed, call him we appreciated the private excursions. Few more small things, try the rum ball in the coffee shop def the best! Zen restaurants has to die for view and food is wonderful! One other really neat thing is we had an elevator to our room door from the basement just a few other small things! I love this property and we have traveled extensively! The property and the destination is AMAZING! We will be back!

My husband and I just returned from a wonderful week at The Crane Resort. We loved walking around the spacious grounds, savoring the dramatic views from the cliff edge of waves crashing into rocks admiring... the well-kept, varied plantings, and delighted by playful monkeys! We spent many hours at the beautiful ocean beach—too rough for me to swim but perfect to walk along and relax on gazing at the turquoise water and waves. enjoyed our meals at D'Onofrio's and Zen at the resort and a short walk outside the resort at Le Shack. One day the wonderful taxi dispatcher Donna set us up with a knowledgable, considerate driver, Steven, who took us to various sites on the east coast—those we requested and a couple of his own favorites. The most notable aspect of our stay was the warmth and cheerfulness of every employee. Landscapers, housekeeping staff, concierge staff, wait staff, and more—would greet us with good morning, good evening, or have a great rest of your day, with warm smiles. They were the friendliest, most accommodating staff we've ever encountered on our travels, and we're no spring chickens. Besides Donna, Shaquan at the front desk was particularly welcoming and kind. Keep up the good work, Crane!

I completed the survey on returning home, which is unusual, but a number of issues were slightly worrying ie couldn’t open the safe, and whilst reported no action was taken. We spent 2 days with no hot wat...er, and it was only when reported this did get sorted. There were a number of other problems, but I left them. Now the biggie!! The night before leaving our bill was emailed to me for $898.25, which was roughly what I expected. I then discovered they had debited my credit card for £3,492.39. I have tried contacting them twice for a refund & TUI whom I booked through. Not had a response from either. My view now is that this is theft. Will someone from the resort investigate and return the money taken from me, with relevant compensation please. ASAP.

Such a well laid out, spotless and beautiful resort! We loved our room, the beach and the pools. Loved that there were so many dining options and a coffee shop for early morning cappuccino's too. Our house... keeper, Patrese, was incredibly sweet. She did an amazing job keeping everything tidy and well stocked. We chatted every day and honestly, I really looked forward to catching up with her every time I ran into her.