Overview
Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Cozumel Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Maximum 4 adults
- 1 king bed, or 2 double beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
Amenities
Beach
Pool
Sky Pool
Water Slide
Pool Aerial
Spa
La Terraza
Wok
Location
Reviews
TripAdvisor Traveler Rating
Some good, more bad.
Deborah M (Orchard Park, New York) on Mar 22, 2025
The Good - The family rooms accommodate 3 adults well with one king and a connected double room - great for the snorers. Innovative. - Tavola is excellent the risotto is delicious, the pizzas amazing and G...ayle waited on us 2 nights he was excellent. Loved the fresh decor. - plenty of clean towels which has been an issue at times before - Although slow all elevators were working for a change. - Breakfast is always consistent and good. - AC was cranking - App to reserve restaurants works great after Day 1 but don’t expect to find anything available on arrival day. - Vitamin C facial is great (come early to use steam/sauna and sanctuary room. - Coffee urn in lobby at 6am is so appreciated (a coffee shop at 6am would be a delight) - Nutella banana crepes - The sauna was so nice - it should be its own service to sign up for 20 min at a time. (Steam room was too hot to stay in more than 2 min) The Bad - If you want particular chairs at pool, plan to get downstairs by 5am with personal items. Also don’t be surprised when certain Indian families see no reason why they shouldn’t throw said personal items aside to sit on your clean towels then argue with you later why they were first to claim……. 3 mornings in a row ?? - Momo was renamed from the Wok which used to be our fave but not this time. Pad Thai was really weird sweet taste, just so so food - Gondola is just new name for same old Italian restaurant same menu. Saffron risotto was bad. Salmon ok. - Facial neck massage was a bit too rough - left with twisted neck two days later - Windy and double reds meant no swimming in ocean several days - and pools were freezing - Pools were all far too cold - you could not swim and enjoy the water at the main or rooftops - Abandoned building/resort right next store - what an ugly eyesore. Graffiti all over made us feel unsafe - Tiles in main pool cut feet! Watch it, we saw two people receive first aid ( one really bad injury) - Sargassum was left on beach in piles untouched 3 days which was stinky - First floor ladies room near gift shop smelled like sewage so bad it was gagging - Yes things are run down, ?? the worst was condition of the pools, the big arch over pool (big eyesore) and the dated decor - I hate the Gondola chairs they are filthy and uncomfortable - The beach chairs are grungy, it’s crowded and just depressing down there - it used to be so beautiful they’d rake the sand everyday but no more Most Concerning & Safety - I think it was our 10th or 11th trip there and nope we don’t want to join the vacation club. But of course now to get your points for spa you have to sit down with them on arrival to “activate your points”. It’s not the sales pitch I object to - it’s the deceitful way they pretend it’s a must as part of checkin. Then bust into high pressure selling. And we said no at least 5 times! - on our last night someone opened our door at 12:20 am (floor 5). Woke me out of sound sleep then backed out of room slamming door. At first I was in shock & waking up & I was afraid it was my son sleepwalking and I went running over to door, then looked behind in other double to see him still sleeping. So either the bracelets don’t work keeping guests out of others rooms - or a worker was trying to enter our room at 12:30 am??? It was frightening and pretty much sealed the deal we won’t come back. - A gentleman was cut in the pool on foot - we watched him bleed all over the pool deck as lifeguard attended to him. There was a great deal of blood - and we then watched a female worker use pool water and a bucket and squeegee to move blood 6 feet towards a drain. After, she used a bottle of bio spray and sprayed the path then dumped some into pool water and threw it down. It was not a proper way to decontaminate blood born pathogens properly from a public pool surface. It was disturbing. There must be better protocols to manage situations like this for the safety of guests. - Young ladies doing drugs and smoking pot in the rooftop bathroom was a new one - running around with butts hanging out all week - blame the parents - And what would a vacation be at Palace without another high pressure sales pitch on way out the door. This time by a guy who claimed he didn’t work for palaces but yet had a clipboard with our name, our room numbers, how much we paid a night and our email?? He offered us a “FREE” week voucher; when we said no thank you he chased us thru the hotel lobby to lunch.
Chef Ricardo at Momo
Diane P on Mar 21, 2025
Our waiter Felix and the head waiter invited us to Chef Ricardo's special dinner at Momo. The sashimi and sushi dishes were phenomenal. We enjoyed an exceptional evening with family, treated like royalty.... Thank you for the amazing food and memories ??
Vacation Offers
-
Save $250 with a minimum 5-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay, Riviera Maya -
Enjoy a complimentary golf package during your stay at select all-inclusive Palace Resorts in Cancun, Mexico.
Riviera Maya, Cancun
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