TripAdvisor Traveler Rating

The Good - The family rooms accommodate 3 adults well with one king and a connected double room - great for the snorers. Innovative. - Tavola is excellent the risotto is delicious, the pizzas amazing and G...ayle waited on us 2 nights he was excellent. Loved the fresh decor. - plenty of clean towels which has been an issue at times before - Although slow all elevators were working for a change. - Breakfast is always consistent and good. - AC was cranking - App to reserve restaurants works great after Day 1 but don’t expect to find anything available on arrival day. - Vitamin C facial is great (come early to use steam/sauna and sanctuary room. - Coffee urn in lobby at 6am is so appreciated (a coffee shop at 6am would be a delight) - Nutella banana crepes - The sauna was so nice - it should be its own service to sign up for 20 min at a time. (Steam room was too hot to stay in more than 2 min) The Bad - If you want particular chairs at pool, plan to get downstairs by 5am with personal items. Also don’t be surprised when certain Indian families see no reason why they shouldn’t throw said personal items aside to sit on your clean towels then argue with you later why they were first to claim……. 3 mornings in a row ?? - Momo was renamed from the Wok which used to be our fave but not this time. Pad Thai was really weird sweet taste, just so so food - Gondola is just new name for same old Italian restaurant same menu. Saffron risotto was bad. Salmon ok. - Facial neck massage was a bit too rough - left with twisted neck two days later - Windy and double reds meant no swimming in ocean several days - and pools were freezing - Pools were all far too cold - you could not swim and enjoy the water at the main or rooftops - Abandoned building/resort right next store - what an ugly eyesore. Graffiti all over made us feel unsafe - Tiles in main pool cut feet! Watch it, we saw two people receive first aid ( one really bad injury) - Sargassum was left on beach in piles untouched 3 days which was stinky - First floor ladies room near gift shop smelled like sewage so bad it was gagging - Yes things are run down, ?? the worst was condition of the pools, the big arch over pool (big eyesore) and the dated decor - I hate the Gondola chairs they are filthy and uncomfortable - The beach chairs are grungy, it’s crowded and just depressing down there - it used to be so beautiful they’d rake the sand everyday but no more Most Concerning & Safety - I think it was our 10th or 11th trip there and nope we don’t want to join the vacation club. But of course now to get your points for spa you have to sit down with them on arrival to “activate your points”. It’s not the sales pitch I object to - it’s the deceitful way they pretend it’s a must as part of checkin. Then bust into high pressure selling. And we said no at least 5 times! - on our last night someone opened our door at 12:20 am (floor 5). Woke me out of sound sleep then backed out of room slamming door. At first I was in shock & waking up & I was afraid it was my son sleepwalking and I went running over to door, then looked behind in other double to see him still sleeping. So either the bracelets don’t work keeping guests out of others rooms - or a worker was trying to enter our room at 12:30 am??? It was frightening and pretty much sealed the deal we won’t come back. - A gentleman was cut in the pool on foot - we watched him bleed all over the pool deck as lifeguard attended to him. There was a great deal of blood - and we then watched a female worker use pool water and a bucket and squeegee to move blood 6 feet towards a drain. After, she used a bottle of bio spray and sprayed the path then dumped some into pool water and threw it down. It was not a proper way to decontaminate blood born pathogens properly from a public pool surface. It was disturbing. There must be better protocols to manage situations like this for the safety of guests. - Young ladies doing drugs and smoking pot in the rooftop bathroom was a new one - running around with butts hanging out all week - blame the parents - And what would a vacation be at Palace without another high pressure sales pitch on way out the door. This time by a guy who claimed he didn’t work for palaces but yet had a clipboard with our name, our room numbers, how much we paid a night and our email?? He offered us a “FREE” week voucher; when we said no thank you he chased us thru the hotel lobby to lunch.

Our waiter Felix and the head waiter invited us to Chef Ricardo's special dinner at Momo. The sashimi and sushi dishes were phenomenal. We enjoyed an exceptional evening with family, treated like royalty.... Thank you for the amazing food and memories ??

Terrible, No rules enforced. kids running wild, diving in all pools even bar pools. towel game you had to get your spot by 6:45 am. some marked all day with no one using the seats. The credits we’re a joke... don’t fall for them. and above all don’t go to their Presentation or timeshare!

BEACH PALACE, we love you!! We have visited here many times over the years and will continue to return year after year! Beach Palace is in need of a renovation to be done this fall, but CURRENT CONDITIONS... did NOT affect anything about our visit...still just absolutely wonderful! The workers are truly the heart of this resort. When we checked in, Gadiel helped us deal with a reservation snafu and we were soon on our way to a most enjoyable and relaxing vacation. We saw him several times throughout the week and he always remembered us with a smile and abounding attentions. He arranged our appointment with the team to update and review our membership, even rewarding us with special gifts...Thanks Gadiel!! We saw many of our long-time worker friends who always remember us: Gabi the chef at Tequila Restaurant who made our eggs every day...she called me "baby", and she called my husband "husband". She always greeted me with hugs and kisses. We LOVE LOVE you Gabi. Ernesto & Andres at Tequila restaurant who greeted us EVERY morning at breakfast and conversed and joked with us (my husband can be a clown and they played right along with him!). Thanks guys...can't wait to see you both and enjoy your attentions again! You are both the best at what you do!!! Naomi, a worker at Tequila and Tavola, is so sweet, with a beautiful smile, Good to know you Naomi. At the pool bar, we saw my long-time bartender friend Miguel (the shorter and thin one). He made me "special" drinks daily that were always delicious and refreshing, Thanks Miguel, I didn't get to say "bye" because it was your day off, but I hope you got my many messages of thanks for your wonderful service! Rudy, our long time waiter friend at the pool attended to many of our needs and it is always good to see him again and again! Also met a new pool waiter, Carlos, and he quickly became one of my NEW friends, always attending to us with a handsome smile...we will dance by the pool at our next visit Carlos!! Berny, yet another long time friend and waiter on the beach always remembers me and called out my name daily when he saw me Love you Berny! We enjoyed watching the daily entertainment around the pool and I even participated in the football toss....I was a big-time loser, but enjoyed it none-the-less. All the children enjoyed the water slide and it was BUSY non stop! We visited the "Sweet and Coffee Shop" daily for coffee, treats, and ice creams. What a great addition at Beach Palace. The restaurants were all delicious and accommodating and we especially enjoyed the crab cake appetizers at the Smokehouse Grill. Each evening we attended the night-time entertainment: Michael Jackson, Circus, Spanish dancers, Breakdancing, Fireshow, Puppets, etc., all very enjoyable. I must mention my six (6) visits to the spa. I had a pedi by Anjelica, back massages by Denise and a massage and facial by Fatima...all were so relaxing. My last spa visit was for a four handed body massage the morning of the day we left. I am heart-sick that I can not remember their names, (one was tall and the other shorter) but it was the BEST I've ever had! Thanks ladies, you are both awesome!! A great treat was seeing our friend from last year, Jaime at the front desk. We were told at check-in that he is now a "supervisor" and thought that we would not see him, but there he was at check-out. We parted with a hug and best wishes to each other. Our shared Palace transportation to and from the airport was great, no problems at all. Thanks Beach Palace for making our vacation all that we wished for it to be...can't wait to return. See all of you soon my friends, old and new!!

Overall the hotel was clean and the staff is extremely friendly and accommadating. Especially Gabriel who made our eggs every morning. The buffet staff Ruby and Andres Borrego never let our coffee go col...d. The food is good and the drinks are average. Our biggest issue was that we were celebrating a birthday and with a group of 12 (six couples) and the restaurants would not accommadate us to sit together. They would only sit us in group of 6 and 6, and not even sitting close to each other. We stayed in the lagoon view room and found it to be very spacious with a large balcony. The bed was very comfortable. My only room issue was our shower. On arrival the water pressure in the raintree showerhead was weak, but when we inquired they sent someone immediately to address it and it was a little better but not great. Also the water temperture was luke warm not hot. Others in our group did not have this issue. The beach was amazing, our only suggestion is that the hotel invest in more umbrellas as there were not enough for all the guests. As all inclusive resorts go, it was a good value for the money.