TripAdvisor Traveler Rating

Just left there yesterday. The hotel is beautiful as are the grounds. The employees are wonderful. Some of the ones that made a great impression on us are Veronica in the lounge bar, Vanessa in the buffet, Jose in the lobby, Ines the cleaning lady, Edgar, Ruben and Alejandro in the entertainment group. These are just a few of the ones that I can remember. Everyone there was delightful and professional, even the maids that cleaned our rooms. Chef Daniel visited with us at breakfast one morning, very nice to chat with us about the food. The specialty restaurants were very good. Please give recognition to these fine employees. They are an asset to your company.

Veronica was amazing with her service and care toward us. Loved ?? having her attend to us daily… very nice friendly and polite young lady would defo be yelling other customers here how remarkable she is and hope ah wis appreciated as much as we values her

Veronica is AMAZING. She made sure we were taken care of all night. She got us drinks all night when it looked like we were running low but also water when we needed it. She has a charming personality and is eased to help in any situation. You are blessed to have her at your establishment!

Great room. Beautiful beach. Excellent service. Delicious food. Six days of relaxing in the sun. Shout out to: Jose, the manager of La Horma restaurant Claudia, our waitress for breakfast and lunch Isabel, house keeping Nelson, concierge

So to start this is not a 5 star resort it’s more like a 4 I’m currently here right now in the villa u wanna sit certain places on the beach even tho it’s “all inclusive” u have to pay 100$ to sit on a padded bed. the restaurants terrible Japanese not even real sushi just rice with sea weed nothing in the middle steak house u want the good steak or lobster u have to pay why call it all inclusive if your going to still charge your clients also when u check in they will say free massage don’t fall for that waste half ur day listening to them ramble about buying into the resort to be told the deals only today then u go to leave oh we can freeze it typical Mexican scam the food selection in the buffet is a joke every night almost no potatoes or vegetables which is a staple for dinner I’m in Mexico half the nights no salsa for chips I’m in shock if I knew this I would have went back to Riu palace where I can use all resorts with quality food and not be nickle and dimed for anything I want to do on the resort I paid 5k for I’m very disappointed and would never return to this resort I’m very honest with my review never wrote one before but this resort deserves a honest review so other people esp coming with family’s that need that selection don’t end up disappointed. Go to the RIU hands down wayyyyy better