TripAdvisor Traveler Rating

Location is 5 star however the hotel, staff, selection of food and dining options and the quality of the alcohol is 2 star at best unfortunately. Definitely don’t bother upgrading to the club experience because it is a total waste. So know what to expect

This was an Awesome experience. The food at all the restaurants were amazing. The evening entertainment was fabulous. Candy Man did an impressive job. The beach was calm and the water crystal clear. Staff were friendly and courteous. Will definitely be back.

We were sent to Sunscape after our original reservation at Dreams was not honored due to “overbooking on a system error”. Our reservation was made 10 months in advance. Needless to say, we didn’t expect to stay at Sunscape. We were overall very pleased with the beach and the room we had, which was a walk out to the beachfront. We enjoyed hanging out in the pools and snorkeling just off the beach front, seeing many varieties of fish and wildlife. You get what you pay for here, though. The resort itself is outdated and the food is left to be desired.

This is not an all inclusive resort by many standards; more like semi-inclusive. There was no variety for food and nothing to eat after 10pm. Pool Bar never opened on time; entertainment was mainly at night and was lack luster during the day. Children may enjoy. We had no AC for a full day and no communication. The "mini bar" was soda and water and 2 beers on the first day and only water the rest of the stay (again semi-inclusive not all inclusive). The room was supposed to be a Deluxe King but was a regular double and we were told they didnt have a room available to change unless we paid more; even though we PAID for King; and apparent oversell. We talked to at least 3 other guests that had very similar problems with their rooms. The brochure and photographer should be paid well because they really did a number to make it look way better that what it actually was.

The resort and rooms are outdates but clean, staff is friendly and nice, and the beaches are beautiful. If you are looking for a moderate stay with beautiful beaches and sun, which is what we wanted then perfect! Do not expect luxury or fancy but clean, food is not bad and they're generous with servings, and Sun Club is a must in order to have a better quality stay.