TripAdvisor Traveler Rating

Nothing to do at night. Rooms were hot and so outdated. Food was average and drinks were terrible. Service was non existent, employees just didn’t care. The only good thing about this hotel is the beac...h which was beautiful and nice safe swimming.

Sunscape Sun club is a joke. Upon paying extra for the Sun Club I would advise guests not to do it. The accomodations are at the far end of the resort which isn't bad,the problem is that other guests just ...walk over and use all the club facilities. They drink the premium liquor without paying extra for it , they come over and take up the beach chairs which are supposed to for club members only. You bring these subjects up to management and NOTHING is done.they tell you other club members are complaining too but nothing is done.. So if you stay here don't pay extra for the club JUST USE IT like all the other guests do . I am currently on vacation here now ,never again.

The location of the property and the beach are absolutely breath taking. We chose to book a Sun Club room in hopes of being further away from the congestion and party atmosphere of the main pools and it wa...s well worth it! Having access to a pool that is quiet and has an exclusive use bar right beside it and an area of the beach that isn't packed with beach chairs blocking your view made it well worth the price. Zoriada, the bartender at the Sun Club pool was FANTASTIC and always had a smile on her face. The rooms were older and needed renovation but the balcony views were amazing. We had a Sun Club Jr. Honeymoon Suite (ocean front) and the view couldn't be beat. The bathroom had no ventilation which made it hot and muggy after one person showered which was a draw back and our AC was not working and we had used a fan all week to keep the room temperature to a manageable level to sleep as we were only in the room to shower, get dressed, and sleep anyway. Restaurants were poorly reviewed prior to me going so I went in with low expectations. Breakfast buffet was good and besides people using the same servicing spoons to get multiple different types of food and mixing dishes I had no complaints. Dinner options were very hit or miss. Food all tasted good but sometimes service was great and others it was terrible. Entree options were limited but my wife and I each enjoyed all of our meals. The Himitsu restaurant was the bottom tier for both of us as it took so long and serving sizes were not enough to fill either of us and we had to get snacks to tide us over. We took a tour of the Dreams resort which was beautiful but didn't have the same beach and water access that Sunscape had which was our primary draw to this location. Overall this resort would be rated 3 stars in my book but the beach alone made it worth a full extra point to be 4 stars. I was told they're going to be doing renovations in the next year or so which makes me inclined to come back in the future if that's true.

Average. Needs upgrading. Great to sit and plop on the beach and water. Decent events at night. Drinks ok once you learn how to be strategic in your orders. Beach chairs and towels need TLC Beach clean u...p slow More brachial chair needed Buffet awful Italian no flavor Hibachi ok Grill ok Breakfast options none No one willing to go above or beyond. Hopefully someone will give us a new towel.

We were in Sunscape in April/May 2025 and I have to say that although there are some aspects which I wish were better, I would come back there, because the beach and the people make it all worth it. We st...ayed in the club, which made is better and a must, but despite varied reviews I have to say that we had lovely time thanks to not only breathtaking beach, but also great people, especially Charlie at the Rendezvous Bar and Verona at Oceana Restaurant, they really made our stay memorable, and we are forever grateful. Ladies at the Coffee place were also excellent, and we can certainly recommend visiting it, we did, several times a day. Our room was cleaned very well; we never had any issues with towels and the club had more than enough beach towels also. Restaurants maybe could use bit more attention sometimes, but overall everyone was doing great job trying their best to make sure that guest were having great time. We loved ice cream by the main pool, try it, really recommend it and shows were allowing people to simply sit and enjoy fun music every night. Resort is in great location, close to Mambo Beach, Dolphin Sanctuary and if you would like to take a trip to the city, bus stop for 2 dollars per person is just steps away. Despite negative reviews we would not have issues coming back, especially since people are great, location is also perfect, and we loved the beach with the lagoon that made us very safe to be in the water. Overall, yes, there are few things that could be better, but this is three starts resort, and we think that it exceeds expectations so thank you and hopefully see you soon :)