TripAdvisor Traveler Rating

We were part of the Argentine tango festival that was held at the Marco Polo Beach Resort Hotel this past March. We booked an ocean front room several months before the event. We called a week before arriv...ing to confirm the booking and even called the day of to confirm the booking and the room. We arrived at the hotel and were told that we were assigned to another room. According to the front desk staff, there was a problem with the plumbing and that the room we booked was no longer available. This other room was in another part of the building with a view of a rooftop and only a partial, side view of the ocean. We were told that our ocean front room would be ready by one o’clock the next day. We waited the next day (and missed a dance event) but only at 3 pm our ocean front room was ready. On that day, the manager on duty, Whitney Stamper, told us that we would receive a discount of $60 off our total bill. The partial view room on day 1 is $32 less expensive, so it was really only a discount of $28. We were unhappy with this small discount because we experienced the inconvenience of living out of our suitcases for one day, then having to wait for the new room, and then having to move and unpack. We expressed our dissatisfaction with the manager, but she was unsympathetic. When we checked out, we found out that the discount was only $50 (so, actually $18). We questioned it and were told that the manager, Whitney Stamper, told us that the total discount would be “about” $60, which was a lie. We tried to talk with Miss Stamper, but she claimed to be on the phone and never came out to see us. We then emailed the general manager, Mr. Hector Pachon, explained our story, and asked him for a fairer discount. It has been two weeks now, and Mr. Pachon has not responded to our email. On a more positive note, we received excellent service from the housekeeping staff. Gene, who found our phone charger I left in the first room, was very helpful. A front desk staff member, John Q, was courteous and professional. The small Italian restaurant in the basement, run by Diego Bianco and his family, was also excellent. Unfortunately, because of the poor treatment by the management, we will not be returning next year.

Very good service and it’s always very clean. The cleaning lady Carla is very nice and cleans the rooms very well. She always gives us extra towels and coffee even when we have enough. The staff are all ni...ce and very helpful for anything we need.

I won't dwell on the rooms themselves despite I had to change my room twice, once for a broken toilet and once because it didn't have clean sheets. Cleaning service was poor, crumbs never swept and toothpa...ste left in the sink and counter. My biggest complaint was trying to get my reservation corrected. Called at least a dozen times and spoke to about 5 different people, sent emails, and the price was never corrected to the amount I was quoted. I go on vacation to relax and the weeks before my trip were a nightmare of frustration and annoyance. Beware that the reservation only says nonrefundable after you purchase your stay. This was my 5th time staying there and the absolute worst. I will not be returning.

Great location and direct access to beach. Nice pool area. Great place to go if you're looking to be on the beach for an affordable price. The rooms are not updated but it was clean and comfortable. We had... ocean view room with a balcony. Staff was accommodating

Whitney and Nobi were wonderful at the registration desk, very helpful and pleasant! Room was very clean and beds were comfortable. Pool area and beach was great! Security guards at the pool. Pizza Bianco ...in the lower level has very good food! Definitely going back!