TripAdvisor Traveler Rating

Really enjoy the location of this hotel and how it allows you to access all of Waikiki. It was being remodeled as we were there and may have improved the experience as there were fewer people but really en...joyed our time there. It is pricy to eat and have drinks there but it is one of the most iconic and comfortable places in Waikiki. I also lived in Hawaii for 5 years in the late 80's and early 90's.

Our check-in experience was terrible. We arrived at 8am and appreciate check-in is at 3pm. The staff advised our room would most likely be ready at 12 noon. We had two rooms booked. We were told that lugga...ge at check in didn’t open until 9am for storage, and had to take our luggage back to the car arrival area. We wanted to get changed but men’s toilets were out of order and quite honestly too hard to open luggage etc. At 1pm we enquired about our rooms and were told it would be 3pm. We effectively lost a whole day thanks to poor management and unhelpful rude staff. My next issue was every night anywhere between 1.30 am and 3.00 am there was a loud noise that sounded like shoveling on pavement. Every night this happened for at least 1/2 hour. I mentioned to the front desk midway through our stay and was told to ring reception when it happens. Easier said than done as my husband sleeps through anything so didn’t want to wake him to make a call in the middle of the night. On my last morning at around 6.30am I heard it and discovered it was staff uprighting the sun beds. Our other party in the other room were also woken each night. I can’t believe the management find this acceptable to make really loud noises without regard for guests. Finally we treated ourselves to the Breakfast on the Terrace at $48 per person. Lovely experience and food was great, however when I asked for our coffees to be in take away cups I was surprised to see $6 for each on the bill. Apparently take away coffees are “specialty” coffees. That is absolutely absurd. This is my 6th stay at The Moana but found they have let their standard drop, and felt like it had lost its shine.

I last reviewed this hotel in Jan 2019 and was very positive. It was just as I remembered that last time I was a guest. This time I have had a very bad start. Arrived at 1, was told room would not be avail...able until 3, fair enough. Was basically told to go away. Found the check in person very rude. Got my luggage delivered and damage to one of the suitcases. This is a case that had just come off a flight and was not damaged until it spent 2 hours in the hotels care. I complained to appropriate staff and was told that it would be reviewed. Not a great start to the end of a 7 week trip that involved Asia, Japan and alaska. Hopefully will improve.

Long overdue review for the Moana Surfrider as I stayed there last year! I understand the hotel is currently undergoing room renovations - I stayed in an ocean view Banyan room and yes, it was dated, but I... found the whole vibe very charming, although I can understand that most people would like something more contemporary for the price. The housekeeping was impeccable and very responsive to any requests; I loved the early morning yoga sessions as well as the ability to grab a coffee and pastry at the nearby Honolulu Coffee; ukulele lessons were fun and the afternoon tea was delicious… service spot on. Looking forward to a return visit once the renovations are complete. I’d booked to return in February this year but cancelled for reasons that are probably obvious to most Canadians. Hopefully I’ll be able to return in the not too distant future.

I was recommended this property but was very disappointed given how expensive it was . I will start with the few positives. The property is Right on the beach which is very convenient and pretty. The out...side bar area also has a nice vibe in the evening with live music and nice lighting . The location is very near shops and restaurants. However - we booked a basic room in the Diamond tower and quickly realised we needed to upgrade: the room was TINY - we could hardly move. It was also dark and depressing. I immediately paid for an upgrade to a larger room in the same tower (for $75us a night). It was bigger but still dark and depressing. Also I immediately noticed a strong mildew smell. I tried to ignore it and get on with the holiday but after one night I could no longer bare it. I also noticed black mould on the bathroom picture frame and a light fur on mould all over the bathroom door. When I called to complain they sent a cleaner to spray some chemicals in the room to cover the smell which I refused. When I asked for another room option they showed me something smaller which was more depressing and dark (but no smell) which I declined. The service staff didn’t seem to care about the issue and I felt like it was my issue rather than that of the hotels. They later sent another person to open up the air con. He was very nice and helpful but wasn’t able to fix the issue. He changed the picture in the bathroom, which was not the point. When I called again I was finally offered a free upgrade. Someone with some customer service finally did the right thing (to their credit) and we moved to another room in the tower wing. It was a better room with a balcony and more space but still quite dark. But a lot better than the other two rooms. The rooms generally are very tired and need a renovation. Very disappointing for the cost involved. Some other negatives: there are not nearly enough pool chairs for the pool and people reserve them with towels and then leave the hotel for hours leaving no where to sit. Also really expensive to hire a beach umbrella (I think it was $100US a day) which I thought showed a lack of generosity - especially given the lack of pool chairs. There is no shade on the beach. There was a fire alarm which got us out of bed at about 6am one morning. We walked down 14 flights of stairs. It turned out to be a false alarm. I didn’t mind this but what annoyed me was that no one at the hotel was there to tell us if it was a false alarm or what to do. I would not recommend this place or return.