TripAdvisor Traveler Rating

So while this resort is not on par with the luxury of other Secret properties - the staff are so great and helpful that it makes up for that. The location is absolutely stunning, on the end of the hotel st...rip. If you prefer a quiet stay - make sure to look into being placed in a building away from the party/activity pool. Our original room was overlooking the activity area and it was much too loud in the morning and afternoon - however - when I mentioned my experience of first night on the app —- staff immediately responded and moved us into a different room. I cannot say enough about how helpful the employees at this hotel are. The app the hotel uses for guests is great - and staff are very responsive. Loved our stay here. Loved the area. The beach at the hotel is not the best for swimming - however the are to the far left has some good snorkeling. A crocodile was spotted in the water a day before our arrival so the beach was closed for a few days - however, the area has many other beautiful beaches to go to so we did not feel like we missed out. If you are in for a day trip - rent a car and go to St Augustine beach - gorgeous, locals mostly, amazing beach, great snorkeling.

This was our third time back and first time since it became Hyatt property. We were celebrating our 14th anniversary and had a wonderful time. There is so much I can include but I will just mention a coupl...e of things: 1. Food and Drinks: If you are a beer person, they only serve Dos Xs and Amstel Ultra beers. Neither of those are our beer of choice and we were really disappointed that they no longer offered Corona or Modelo. However, not a deal breaker since there are many other drinking options. The food was really good at Castaways, we had both breakfast and lunch there and never disappointed. They have a Mezcal tastings section, if you are interested in learning about Mezcal and tasting the different types, I would recommend it. Ingrid the Mezcalier really knows her stuff. She warned us about buying Mezcal without the stamp of inspection/approval in Crucecita, since it would mean they are unregulated. Carlos at the swimup/barefoot bar made really good drinks, Ismeal at the Rendezvous also made good drinks. Usually at 1pm they featured some food specialty at the barefoot grill and the food there was pretty good. Taco tasting and Ceviche making in particular were really good. Sushi, not so much. 2. Entertainment: The entertainment team was fantastic, we were mainly by the main pool since unfortunately the sea was very rough and we were not allowed to swim and Alejandro, Amir and Daniel kept us all very entertained. They had various activities throughout the day and night. Overall our experience was very pleasant, Carolina, Luciano and Alexis at the UVC and VIP section were always helpful. We would definitely return, hopefully next time the beach will be calm enough to swim in.

Great hotel with great amenities, food and amenities! Special thanks to the entertainment staff: Alejandro, Alejandra, Ximena and Antonio will make your days full of fun activities great place to spend y...our vacations in a relaxed resort

I honestly expected a nicer resort from Secrets. Bufet is terrible but the staff are very nice. No pillows offered, no concierge ever available on the phone. Some chefs were amazing specially in the meats ...and Mexican food. SPA is worth while.

BEWARE!!! This resort is NOT a luxury 5 star resort. It is run down, filthy, & disgusting. I have to give 1 star because I couldn’t do less. We booked our vacation through our timeshare & planned a 3 week... stay looking forward to an adults only, luxury pampered holiday. My husband is a lung transplant patient who hasn’t been able to travel for almost 3 years so we decided to spoil ourselves for this vacation as a celebration of his improved health & our wedding anniversary. We spent over $17K for the entire 3 week vacation. (Accommodations, flights, etc) This resort is a huge disappointment & nowhere near what they claim to be on their website. They claim to also be a 5 star AAA 4 diamond award winning resort based on luxury, premium exceptional food & beverage & high level luxury with exclusive privileges & stunning environment. This is not true. This is misleading & false advertising. It is definitely not a disability friendly resort. We called a month in advance to request a wheelchair upon our arrival as well as a room close to the main pool & we’re assured that we would be taken care of per our requests. When we arrived at the resort we were then told that they don’t have wheelchairs. This is quite a large resort so we were extremely concerned on how we’d navigate throughout the property. Needless to say, my husband spent the majority of the beginning of our vacation in the room & ordering disgusting room service. (Also, going to the beach was impossible) Going to restaurants was impossible. We were also put in building 3 which was pretty much the furthest building from the main swim up bar pool. The food is nasty, room service is a joke, Preferred lounge is a little room that has left over food items from other restaurants that is sitting on a counter. Ceviche/fish/seafood left sitting all day without ice. Many people that we spoke to got sick from the food. The pools are cloudy, dirty & smelly & have broken tiles everywhere & numerous people getting cuts. The swim up bar smelled of rotten fruit & the floors were nasty. Approx 4 1/2- 5 days into our vacation we met a couple who told us that the resort does have wheelchairs. She went searching & was able to speak with a Manager (Karen) & we had a wheelchair later that evening. We also decided to upgrade our room so my husband could be close to the main pool. We were hoping for a complimentary upgrade but were told we’d have to pay so that was disappointing but whatever. $2700 extra. We got a swim out room which we thought would be great…. Until he was injured by the umbrella & cement base sliding off the deck scraping all of the skin off his thigh. There wasn’t a first aid attendant anywhere. Our friend had to run up to the lobby yelling for help. It took close to 45 minutes for assistance. I requested the onsite doctor to assess the injury. He was condescending, rude, belittling & very unprofessional. He grabbed my husbands leg & jerked it around & stated “it’s just a sunburn”. We took him to hospital for assessment & X-rays & he was told to stay out of the water & sun for 4-7 days. So now over 11-12 days of our vacation hasn’t been much fun. I requested to speak with the GM who is never on site & eventually was able to see her. She wouldn’t allow me to bring my friend as a witness but accepted responsibility. I got waterproof bandaids so my husband could go in pool because I didn’t want him to get infection from the dirty water. I’ve heard of multiple guests being injured by the umbrellas & sick from the food. We were told that they weren’t cleaning to pool because they planned to close it at the end of April for maintenance. We have travelled to many resorts over the years & have never experienced anything like this EVER. For Hyatt to have their brand associated with Secrets Huatulco is a blemish on their name & their corporate executives really need to visit this resort & rethink who / what they consider a worthy place to stand behind. Both my husband & I have been sick since being at Secrets Huatulco. I will be contacting our timeshare & provide them with photos & documentation so they also reconsider having this resort as a worthy destination in our directory of places to book. In our opinion it definitely isn’t worth the thousands of dollars we paid to go there & I really hope our timeshare removes Secrets Huatulco from our list of options so other members don’t get ripped off as well. Do yourself a favour & book your vacation somewhere else. You’ll thank me for the heads up on this one. Save your hard earned money & go elsewhere