TripAdvisor Traveler Rating

Stayed here for 1 night with my family before heading to Waldorf Astoria Monarch Beach and my stay was below average partially because of the condition of the property and also non empathetic staff. I was given wrong information on multiple occasions. On the positive side the property's location is excellent and breakfast was great. Noah at the restaurant was amazing!

Close to Newport beach, fashion island and attractions in the area. Cleanliness is questionable. I stepped on pecan pieces near bed. At least one of the shower towels have brown spots as the size of a quarter. Wall paper is peeled off from the wall. I also was over charged $40 for parking while using online checkout. Front desk did the refund after I questioned.

The overall experience was great. The room need a bit of refurbishing. The staff were great and attentive and this made up for the aesthetic and design deficiencies of the room. The hotel layout was easy to follow and the gardens are well kept. There’s enough parking space.

This hotel is run-down and tired. The physical plant needs a major remodel. My wife and I stayed in a one-bedroom king room. They don’t have central heat/AC but instead have a mini-split on the wall. This heater was very loud and turned on intermittently throughout the night, keeping us awake. The front desk and house keeping staff were excellent, and very helpful. (They get an additional star for this.) But regardless the hotel is so depressing, we’ll never stay here again.

Overall the hotel was nice but dated. The biggest problem was that the heater sounded like a jet engine and rattled the entire room. It was hard to sleep. There was generally no response to the text message number that they recommended using for support. It took an hour to open the water slide when they said it would take 10 minutes. The pool with the water slide was not heated.