TripAdvisor Traveler Rating

The front desk staff was rude and dismissive even when they acknowledged making a mistake in having me sit in the lobby for two hours waiting on a room that they "forgot" to tell me was ready. I was litera...lly sitting in the waiting area next to the desk. Hot tip: the hotel room buildings do not have elevators so it is very difficult to get heavy luggage up and down the flights of stairs.

Had an awesome stay here! Was able to check in early with no problem, the breakfast was really good at the Shor restaurant, drinks good in the Lounge. We found a quieter pool to hang out at and it had dr...ink/food service, which was great. Having the 9 hole course to hit some balls around was fun too (free for guests!). I would definitely stay here again.

Perfect hotel to be close to Hoag Hospital, just 8 minutes away. The provide wheelchair and for a small fee 1st floor room close to the valet. Room was nice and clean. Staff is amazing. Restaurant was go...o, but the bar food was great, and great cappuccino as well.

The place exceeded my expectations. It had a special Mother’s Day event with lots of activities for family and kids. We had a really good get away. The hotel is dated but the rooms are renovated. The l...ocation is close to balboa island which we wanted to visit this weekend.

We stayed during the first 100-degree day of the season, and unfortunately, the air conditioner stopped working. We had an early flight the next morning, and my husband wasn’t able to sleep at all due to t...he heat. It made for a very uncomfortable and stressful experience. Eventually the aircondition did start but was an uncomfortable and stressful.