TripAdvisor Traveler Rating

This place is the worst all inclusive Ive ever been to. Room is decent. Beach is nice. Lovely view from pool area. Some staff are pleasant and seem happy to do their jobs, BUT overall staff is not he...lpful or friendly, food is subpar by general all inclusive standards, staff is late to open things at times and you have tk work quite hard to get what youd like - a cup of coffee or a fork for example. In general there is much less upkeep, maintenance, and service than we’ve experienced at all other all inclusives. Not the hotel’s fault, but the clientele here also seems to be on the dodgy end: we witnessed several scenes of partying and swearing around the pool by guests that was not suitable for our children. This place is fine, but not good and definitely not great. I don’t know how the ratings online are as good as they are. For the dollars it should be at least good and it really isn’t. Avoid the disappointment.

Just returned and I must say I had a good time. The resort is beautiful, staff are friendly, clean rooms, and the drinks were delicious. The food was not bad, there will be something for even the pickiest ...eaters (I didn't get any but everyone said the jerk chicken on the beach was amazing).This is not a luxury resort so keep that in mind. I don't like family-friendly resorts (kids), but I was not disappointed.

The pillows suck! Plain and simple flat and hard. I'm glad I brought my travel pillow.My husband had to put one of the throw pillows in a pillow case in order to be able to sleep decent. Our maid never com...pletely cleaned our room left dishes out on our terrace and didn't replace glasses. I had to request fresh towels. The bar was not a stocked bar.It was simply a couple of beers and some sodas. Which we also had to request three times for them to restock. I am thoroughly disgusted with the amount of money I spent on this resort and got maybe two star service. No cream for the coffee no stirrers.. i tried to cancel an excursion.I had booked over a week in advance and they would not reimburse me, my $400. The entire place smelled of either mold or extremely strong paint like turpentine. I could go on. I am simply not happy, literally wanted to leave two days before our departure... i will say the food was good

Amazing March break vacation with friends and family. We travelled with a large group of 30 to Iberostar waves Hall. Great weather, food and vibes all around. The hotel was exceptionally clean. Rooms w...ere comfortable and well maintained and cleaned meticulously everyday. Notable mentions: chef Markus was an exceptional chef and very personable. I didn’t meet all the other chefs but chefs from Markus was very humble in not taking all the credit for himself. I’ve been to many all-inclusives over the years and I can’t deny the fact that I had my best all inclusive food experience of my life. The entire entertainment staff were amazing. I got to know Concrete who was exceptional with the teenage kids and also the adults. An amazing standup human being. I also spent a lot of time with DJ Turbo who loves and knows his music and best represented the warm Jamaican culture in the way he dealt with our group through tout the week . He knows his music and kept us all entertained throughout the week. I generally like to try new resorts but will definitely return to the Iberostar Rose Hall.

We just got back yesterday from here. The resort is very nice, the employees are very friendly. Rooms were clean but nothing special. We had reserved adjoining rooms ocean front so we could have one room a...nd the kids have the other. When we arrived they told us they didn’t have adjoining rooms at this resort. So the adjoining was only side by side so kids had to go out into the hallway to get to our room. We did find two rooms that had adjoining balconies so the kids didn’t go outside to key into our room. That was an additional $60 per room per night. It had a great balcony overlooking the ocean however is was right above the buffet dining room.. Every time a chair or table was moved we could hear it in the rooms. The pool area was very nice except that if you didn’t get up and put your towels on a chair by 7 am you didn’t get a chair even though they had signs up saying not to do that. The beach area was nice and relaxing except for the 4 to 6 “vendors” in kayaks that stood 3 feet from shore constantly asking everyone to buy their goods (aka beads, pipes, marijuana, wood carvings, etc) while smoking weed all day.. not very kid friendly in my opinion but I guess it is Jamaica.. All in all it was a nice place, the food was good, especially the Japanese hibachi and Uncle Tony’s Smokehouse.. the buffet was as expected for an all inclusive resort.. decent but got old after a few days. I do want to give a shout out to my friend Sheldon (guest services), he met us there when we checked in, answered all our questions, he even gave me his cell phone number to call if something came up, he checked in occasionally during the week and was there when we were checking out to make sure everything went well..