Overview
This all-inclusive beachfront resort offers spacious, luxurious accommodations in an inspired setting. Located between the scenic Jamaican mountains and turquoise Caribbean waters, this resort, once a legendary 18th-century sugar plantation, features a private beach, one of the Caribbean's largest water parks, a championship golf course, and the relaxing services of Soothe Spa.
Check in
4 p.m.
Check out
11 a.m.
Rooms
495
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Pillow-top mattresses and luxurious bedding
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Mini-fridge
- Phone
- Safe
- Turndown service
- TV
- Rollaway beds available in king rooms only ($)
- Butler Service ($)
- 1 king bed, or 2 queen beds
- Mountain view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Mountain view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Pillow-top mattresses and luxurious bedding
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Mini-fridge
- Phone
- Safe
- Turndown service
- TV
- Rollaway beds available in king rooms only ($)
- Butler Service ($)
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Pillow-top mattress and luxurious bedding
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Mini-fridge
- Phone
- Safe
- Turndown service
- TV
- Rollaway beds available in king rooms only ($)
- Butler Service ($)
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- Pillow-top mattresses and luxurious bedding
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Mini-fridge
- Phone
- Safe
- Turndown service
- TV
- Rollaway beds available in king rooms only ($)
- Butler Service ($)
Amenities
Aerial
Aerial
Aerial
Aerial
Cinnamon hill golf course
Front Desk
Coffee Shop
Crickets
Fresh
Lazy River
Main pool
Main Pool
Kids Club
Mangoes
Rum Factory
Seaside Restaurant
Seaside Restaurant
Spa
Spa
Sugar Mills Lazy River
Waterpark
Waterpark
Fitness Center
Location
Reviews
TripAdvisor Traveler Rating
Very disappointed
Chris T on Dec 14, 2024
Our stay was mediocre at best. Rooms had very old, outdated air conditioning system that was very loud, the noise from the "club" downstairs was extremely loud until 1am every night, and we were on the 4th floor. Wasn't as big of an issue for us as we were up late most nights anyways, but those with children would find this annoying. Walls between the rooms were paper thin, was woken up one morning by our neighbours TV. One elevator was out of service the entire duration of our stay, one day both were out of service, so the only option was the stairs. The resort had leaks coming from the ceiling all throughout. Food was very disappointing. The restaurants served very bland food, buffet had very few good options. The Italian restaurants pizza was basically a frozen microwave pizza. Very few options for "local" food, we were fortunate to go off the resort to try some actual authentic Jamaican food. There was the occasional meal that was decent, but overall it was sub par. The tipping culture is insane. Every little action taken seems like a tip is expected. Feels like it takes away from the idea of an "all-inclusive". Always trying to sell you something, and for an insane price. Played the golf course one day, couldn't even play 2 holes without being harassed to buy golf balls that they found in the woods. When you arrived at the resort, they try to pressure you into buying a "membership" to book with Playa resorts in the future. They tried to sell us on a $10,000 membership. We sat through the presentation because we just wanted the free gift basket, but what they told us would be a one hour sales pitch turned into over 2 hours. Just a heads up. The only positive would be that they had heavy pours on the drinks, otherwise I can't think of anything else. We enjoyed the weather and the beach, which is really what we came for, but the overall experience at this resort was disappointing.
Anniversary stay
qb786 (Playa del Carmen, Mexico) on Dec 14, 2024
Excellent place to stay..great food even for veg option. Loved the daal datka, fish. Staff was very friendly. Sandy beach was kept clean and combed every often. Reservation in morning to various restaurant was easy. Do it when they open taking reservation after 8am.
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