TripAdvisor Traveler Rating

Traveling on business I was about to fall asleep at around 9:15 and a there was a really loud knocking at my door ..I didn't answer but they kept knocking , I yelled what? they said r"oom service "and I s...aid. I did not order room service. A man said it is complimentary. I said I don't care and I don't want it Next morning I called security to see if it really was room service. They said it was not real and they don't have room service at 9pm . They would check the cameras. Well I am a New Yorker and have never had this kind of experience. What kind of people does the Marriott let in. Thought they had good security. Very disappointed.

My friend and I recently stayed at the Marriott Marquis New York in Times Square. Our stay was simply fabulous: spacious room, friendly front desk staff (special shoutout to Charlie!), great M Club and bre...akfast buffet. Recommend dining in The View that boasts the only rotating restaurant in New York City with a great view of the city. All in all, a wonderful experience!

Beautiful hotel excellent location on Times Square. Visited this hotel last week with my friend for 5 days we recently changed our booking from a different hotel to the Marriott Marquis. We were so pleased... from our arrival to our departure everything was perfect. We were on the 36th floor with a side view to Times Square. We ate in the hotel for four of the nights food and ambiance was excellent. It was nice to sit there and enjoy our food and drinks at our leisure. The lifts are a great experience press what floor you want scan your room card and it tells you which left you take. No waiting. Would definitely recommend this hotel. The rooms are spacious and the toiletries provide are of high quality. Coffee machine was good and was replenished everyday. Can’t fault house keeping. Well done to all the staff.

Check-in was quick and easy. The desk clerk was extremely friendly and so patient with our autistic son who was celebrating his 20th birthday and living out his self-confessed lifelong dream to stay at thi...s hotel and ride the elevators there. The clerk was extremely knowledgeable about the hotel as he had worked there since the mid-1980s. He traded fun-facts about the hotel and hotel elevators' history with our son throughout the check-in process. He put us in two wonderful rooms, each with an excellent view of Times Square. We had an amazing stay. We really enjoyed the meal credit per room to order room service after a long day on our feet. And checkout was quick and easy as well. Would definitely stay there again.

Top choice, quality hotel. All staff we encountered were friendly knowledgeable and respectful. Elevators had multiple screens to put your key card to so not as confusing as some people have said and not... huge wait times. Rooms the cleanest I’ve ever been in, good air con, fridge coffee machine etc. Gift shop expensive but convenient for us brits who want some milk for our brew. Communication perfect at reception and very clear when checking in / out. Dropped bags off after check out then advised to go to street level to retrieve where they’d also get us a taxi. Bell hop had our cases in less than 5 mins and loaded us straight into a taxi. Do not be put off by bad reviews. This hotel is a gem.