TripAdvisor Traveler Rating

I would rate 4.5 stars if I could. I seldom rate hotels that high but this one really delivered on everything but pillow variety and bed softness (it was somewhat hard). Perfect location on the middle of e...verything. Elevators are very quick, although confusing for those who have never used them, you select your floor on a touch pad and then scan your key card if necessary (all but floor 8 and 1) and then it directs you the the elevator to get in. Room was well lit, decent water pressure, responsive hvac. Spacious desk/work area. Large gym. Water bottle refill stations. Good WiFi for teams chats. All around a great hotel. I just wish they had more rooms to accommodate large families but was great for 2 people.

Great location! Walk out the door and you're close to shows, restaurants, shopping, etc. The Lion King and Hamilton are right out the door. Stranger Things is in the hotel. Great workout area. The mac... and cheese at the Revel and Rye restaurant was great. The price is spendy for this hotel, but if you want a great location, it's worth it. We walked to Radio City Music Hall and 30 Rock. We took a bus tour that started right outside the hotel. A quick cab ride to Madison Square Garden. Valet parking was $95 per day for an SUV. $3O charge to take it out. Clean, comfy beds, etc. The lounge chair in the room was a great option for our teen son. The room was surprisingly spacious.

Great hotel, in the center of times square, very helpful staff but what impressed me most was the kind staff at concierge services, Cliff, Erika and all staff there with kidness and extremely polite, espec...ially cliff had a great sense of humor and his personality really made my days there unforgettable, definitely he will be reason to come again and I believe management should examine the potential he has,he would be great for clients. Many thanks to all the team, the lady from Greece that you helped with my hairdryer, hope to see you again soon ?? best regards room 3554

Very pleased with our stay at the Marriott Marquis in Times Square. Our room was comfortable and the location was terrific. The staff was very helpful and the various amenities in the hotel were convenie...nt (Starbucks, the restaurant, gift shop). Our room was surprisingly quiet at night.

Overall, our stay at the Marriott Marquis was enjoyable. The room was comfortable, and the hotel itself was nice with good amenities. However, our experience was significantly spoiled during checkout by Da...vid at the Elite Desk. Despite being a loyal guest, we were met with rudeness, a lack of apology for our wait. When we requested assistance with collecting our bags from the room, David unhelpfully told us we would have to bring them down ourselves. This was disappointing, especially given Marriott’s usual standards of service. Thankfully, the concierge team were much more professional—they were helpful and promptly came upstairs to collect our luggage when we approached them directly. While the hotel itself is great, the inconsistency in service at checkout (particularly from David) left a negative impression. Hopefully, this can be addressed to ensure a better experience for future guests.