TripAdvisor Traveler Rating

We absolutely loved our stay at the Swan. Our patio was so cute, watching people walk to the boardwalk. The hotel is beautiful inside and out. The staff is amazing. The buses make it easy to get around and the drivers are great. Our room and the hotel is very clean.

Fantastic location that is literally steps away from the entrance to Boardwalk on one side and the Yacht Club on the other. Walk through Boardwalk and you are at the back entrance to Epcot and the Skyliner. It’s a little longer walk to Hollywood Studios. Check-in was a breeze. We liked - Comfortable bed, Recently updated hall carpet, Nice modern room setup, Great rain shower head in a sleek modern bathroom with two sinks, Large soft towels, White tea lotion and the Robes. The water taxi is super convenient to Epcot and Hollywood. The buses to Magic Kingdom and Animal Kingdom are not. They are not Disney, no wait times posted and drop off points are not close to other bus stops. We had several maintenance problems during our stay. The maintenance crew was friendly and very responsive, we just didn’t want to see them every day. We had a water leak from the mini fridge, the safe didn’t work, shower head would not switch to handheld, cabinet door fell off, toilet paper holder was falling off, faucet leaked and worst of all our thermostat worked intermittently. One night it dropped to 66°, another day we came back from a hot day at the parks and it was 75° in our room. Then we got a TEXT that we would have to change rooms. They gave us a smaller room and refunded the difference. But they were not very apologetic, symptomatic or offered any type of compensation for our troubles. We had to change plans to work around their problems. We are Marriott Elite Members but did not fill treated like one at all

We read some bad reviews before choosing this resort, but our Disney travel agent said she had had good experiences. We requested adjoining rooms which we got. We requested refurbished rooms and got those as well. Extremely clean on our floor as well as rooms. Had view of Epcot and fireworks. Walking easy to boat to Hollywood Studios or just walk. Walked to Boardwalk to take buses to other parks and Disney Springs. Only negative was the resort fees nightly And even though the white bedding was soft and fluffy, every night the insides of our duvet crawled its way to the foot of the bed and all we had was a cold regular sheet and found ourselves frozen. That amenity may need to be rethought. One room had 2 queens and double sinks which was nice. The rain shower heads were enjoyable. Wouldn’t hesitate to recommend

Really enjoyed our recent 5 night stay here. As soon as we arrived, the lovely scent in the hotel is so welcoming. Check in was quick and we were warned of the construction noise which was to be from 8:30 am to 7:30 pm. My only pet peeve was that it started frequently around 8:00 am. The hotel was decorated beautifully for Christmas. We had a refurbished room and loved the heavenly bed and great quality towels. Housekeeping was flawless. Of course, the location of the hotel is everything and for the price we paid I would absolutely love to stay here again.

I guess if you choose to stay at a Walt Disney hotel, you may not care about things like horrible odors emanating from the bathroom, but I’m forced to be here for a convention and I do care. The odor hit me as soon as I walked in to the room. Smelled like a damp rag had been left in a closet for a year. I couldn’t identify the source without gagging. Called the manager, and if you’ve been to a Marriott, you know that takes at least four transfers to get a live person. Anjali promised prompt housekeeping, and then told me there were no rooms available for me to change (isn’t check out at 11 AM and check in at 3 PM? How could they still be cleaning for check-in at 5PM? So everyone checking in after me has to wait for a room?). Plan was to have housekeeping come and detoxify the bathroom, which had to be done no matter who stayed in this room and arrange for a room change later this evening. Fast forward 90 minutes-no housekeeping, no room update. I sat in a corner chair with nothing unpacked waiting and gagging. Another call to management with no results. I finally gave up, used all my Lysol wipes and my very expensive perfume to disinfect the bathroom as best I could. I have never cleaned another tub other than my own, let alone in a hotel. Unbelievable. If I didn’t have to stay here for this conference, I wouldn’t be here. I certainly don’t recommend anyone else stay here. And now I have to find a store to restock on wipes.