TripAdvisor Traveler Rating

The Swan was an excellent choice for location, atmosphere and service. The personnel were extremely welcoming and the accommodations were clean and inviting. We ate at several of the specialty restauran...ts during our stay and enjoyed all of them, but Il Mullino is one you’ll definitely want to try. We will definitely stay here again on a future Disney visit.

The Swan hotel is a beautiful and well-maintained property, and its convenient location near Disney World made it an ideal choice for my trip. My room was mostly comfortable, and I appreciated the quiet an...d restful atmosphere. The only noise issue I experienced was on my last night when I could hear my newly arrived neighbors across the way and their active young children. I also had a great view of the nightly fireworks over at Epcot, which I thoroughly enjoyed. I found the Java cafe a great spot for a quick breakfast, where I was greeted with friendly faces and quick service. However, the positive service largely ended there. The rest of the hotel service was inconsistent. I tried two out of the three restaurants. The hotel restaurants will adequately feed you, but for an exceptional dining experience, I would recommend exploring the many options outside the hotel. Dining reservations are needed for any restaurant you plan to attend in or outside the hotel. I didn't get to try out the pool area; it was blocked off for a convention. It wasn't clear if guests were permitted in the pool area during the convention. I spent most of my time outside of the hotel, so this was not a huge inconvenience for me. Some front desk staff were friendly and helpful, while others appeared to be going through the motions and more interested in their phones or conversations than assisting guests. Other staff members I encountered seemed preoccupied, and in one or two instances, I felt as though they were questioning whether I was a guest. A specific incident that stood out occurred on my last day: After checking my luggage, I had some time before heading to the airport. While sitting in the lobby finishing an ice cream I had purchased at the nearby Dolphin hotel, a staff member walked by and gave me an unsettling glare. Despite the beautiful hotel and enjoyable room, the inconsistent service would make me hesitant to return. There are many other options in the area.

The location of these Marriott Swan and Dolphin is perfect for Epcot and Hollywood studios. I used the complementary bus services and boat service over my stay and got to all my destinations easily. For su...re the Swan is the quiet sister, and a perfect location for sola traveler looking not to get swept up by the families and the action at the Dolphin. The room was very clean, and the service friendly. But, in terms of a deluxe resort, they promise well and deliver poorly, which is a bad omen for any place: 1. The "balcony" room had a balcony, but if faced an inner courtyard, which offered 0 privacy, so not worth the extra money. 2. This was a "deluxe" room and there is an additional "resort fee" but the room is very basic, and yes you have access to a pool but that is about it from Marriott. In fact this deluxe room had far less than others for less money. No clock in the room, (I asked at the front desk and on the phone, and was told I would have a clock delivered, but it never arrived). 3.Bath robe but no slippers, none of the usual bathroom extras like Qtips, or cotton balls unless you ask for them. It seems cutting costs in room amenities is the new management way. 4. phone in the room did not work the entire trip, reported each day but nothing done. 5.Pool is self serve for towels, and the bar is open some days but not others, so there is no way to know if and how to order food/drink by the pool. 6. No water, no fountain or water bottles near the pool? Only 6 pool umbrellas so if you need shade it is iffy. No staff attended at the pool for the four days I was there. The only deluxe I see is the price.

Booked this resort because my kids were impressed by the looks on our previous trip. We had high expectations, considering the $500 a night rate, plus fees. The buildings are huge, but the rooms are very s...mall, specially the bathrooms. We are very tall and could not fit without hitting a wall in the bathroom. The food is very expensive and not good at all. We ended up walking to the nearby hotels for better food. We also expected to see more families, but instead there were mostly adults traveling for a convention. They took most of the hotel space, specially the lobby, it was loud with people drinking, so not family friendly. Felt very awkward being around so many people in suits, while we were vacationing in shorts. I cannot recommend this resort for a family vacation, but only for a business trip.

Wonderful stay at the Swan! We typically stay at the Dolphin once a month, but this time we found a great rate at the Swan, the Dolphin’s sister resort, and decided to stay here again. The Swan offers a qu...ieter atmosphere — perfect if you prefer a more relaxed vibe without a large, bustling lobby bar. The rooms have recently been updated with new flooring, and unlike the Dolphin, the Swan features queen beds instead of doubles, which we really appreciated. The location is fantastic, within walking distance to Disney’s BoardWalk, EPCOT, and Hollywood Studios. As a Marriott Platinum member, I also love that both the Swan and Dolphin consistently honor excellent upgrades. Thank you, Disney Swan, for another great stay!