TripAdvisor Traveler Rating

Gordon Berry went above and beyond the call of duty by providing us a lift to the airport when he went off of work. He also provided us with some choice restaurants to go to for dinner. The Renaissance Palm Springs is privileged to have him working for you.

Absolutely fantastic experience at this hotel! From the moment we arrived, Gordy, the concierge, made us feel incredibly welcome. His attention to detail and genuine care for guests was evident from the start. Not only did he provide us with excellent recommendations for local attractions and dining, but he also went above and beyond to ensure we had a seamless stay. Gordy made our trip unforgettable. His friendly demeanor and professional service truly set this hotel apart. A big thank you to Gordy for making our stay so special — we’ll definitely be back!

Very pleased with the attention and service to help locate my lost cell phone! Thank you Keen for your time and efforts and Clarissa for support. Thanks to Gordie for information how to recognize this extra and appreciated customer service.

My husband and I traveled to Palm Springs to celebrate our 10th wedding anniversary and decided to give the Renaissance a shot. As a Titanium member (current and lifetime) I was happy that my Suite Night upgrades were accepted and we got a huge suite with 2 bedrooms and a large living area and bathroom. At check-in, the the front deck representative (a sweet young Filipino man - can't recall his name, sorry!!) acknowledged my Bonvoy status and asked if we were celebrating anything. When I told him, he immediately called over the concierge, Erin, and let her know so they could send something up to our room. We ended up being out all day but Erin called and texted a couple times over the next 24 hours to ensure they we receive a lovely "Mimosa Bar" in our room - a bottle of champagne with various juices a small boxes of delicious chocolate. I think it's really nice that she didn't just give up because we weren't available the first time she tried to send it up. The next morning at breakfast (very good, using the included breakfast coupons with our status), Mark went out of his way to bring us a dessert to take up to our room for later and made sure we got a drink when we went out to the pool that afternoon. On our final day, the concierge manager, Gordon, passed us in the lobby, asked about our stay, and we somewhat reluctantly got to the point of mentioning it was our anniversary. He was so kind and immediately set us up with a daybed and some snacks by the pool. Now look, it was a slower couple of days at the hotel so I can't say that everyone would get the amount of attention we did, but I can say that everyone we met there went above and beyond to make us feel special and celebrated. They are all kind and provided top notch service. As for the hotel, it's aging a little, but unless you want to stay further from Downtown Palm Springs (like on a golf course in Rancho Mirage - not our thing) there are few other options for location and a resort-style feel. It so close to everything, the parking is reasonably priced (plus discounted for Bonvoy elite members) and all the food we had was solid. The next time we travel to Palm Springs, the Renaissance will be at the top of the list of properties we consider. Thank you Renaissance Palm Springs for treating us so well and making our anniversary special!

Stayed at the hotel and was in lobby about get an uber to go the airport (No cash for tip) but Gordie and Tracey offered to take us to the airport anyhow. So thoughtful and much appreciated! Will definitely be back because of their customer service.