TripAdvisor Traveler Rating

Had a great stay at the Buenaventura Grand, location was perfect (8-10 minute walk to the Malecon), service was good and there was a decent selection of food so that you could find options to fit your tast...e each meal. Room size was average and the balcony/patio was average/small. Only drawback was there is no swim up bar, no afternoon shade in the pool and the beach was a bit rocky. Thanks to Jorge Flores for taking care of us by the pool each day and knowing what we liked for food/beverages. Thanks also to Rudy and Fausto. Great breakfast service was provided by Arelis each day knowing exactly what we all needed. Thanks also to Francia and Alejandra for evening beverages and food in the lobby and sky bar. Housekeeping did a great job keeping the rooms clean and our refrigerator stocked each day. Worth booking the ocean view room so that you can get access to the sky bar which is nice for the view plus extra food and beverage options.

I've been trying to contact them to request an itemized receipt—a standard document I need for reimbursement purposes. Not only do they ignore my emails, but when I first called to follow up, the staff ber...ated me saying I should've requested it when checking out. The second time I called, the staff hung up on me once she heard my request. I'm not asking for anything unusual—just a copy of my charges. If basic courtesy and professionalism are this hard to come by, I’d strongly recommend staying elsewhere.

Returned for 6th visit March 25-April 8. Got out of cab and welcomed by bellboy who remembers us! Arrived early, 10:30 am, room not ready but received our bracelets so off and running. Right awaygreeted by... hugs from old friends Fausto, Eduardo and Gustavo. Later by Oscar and Francia. New entertainment team, seems to change every year, but that’s OK. As always,top notch food & bev service. Got a great Oceanview room that we booked, bed comfortable, fabulous A/c. A couple times we had to call maintenance for lack of hot water, apparently hotel has 2 boilers and one was being fixed? Got great response from Julio (MOD) when any issues arose. Couple of issues/observations- the ongoing towels down on chairs with no bums. BVG has for a few years had signs saying 15 mins unoccupied that belongings will be taken. While I applaud the efforts to crack down on abuse(people that put down towels early, go for a tour or shopping), the 15 min is not in the spirit of fixing the problem. You can’t even go for breakfast, you need more like an hour to be honest. I am an early riser, I go down early to get chairs for my wife and I, but STAY there. Then my wife and I have breakfast in shifts. Been doing that for a few years, it’s a little sad to be honest! While breakfast and lunch, and a la Carte’s are very good, sadly the dinner buffet is lacking in variety. Stew? Really? We used to go out for 5 dinners and a lunch on a 2 wk. visit, this time 8 dinners out, only used dinner buffet 4 times. Mgmt. What happened to the pasta station you used to do 3 times a week? I love going out in PV for dinner, but it’s beginning to become a necessity! Also have to mention how great it is to see past guests we have met in previous yrs. Many repeat guests, we usually compare notes in the a.m. for new restaurant suggestions. There are many options in PV. We will be back, hope to see some improvement on dinner buffet, and towel allotment time. Cheers everybody!

My family and I bought the day pass and spent 6 hours at this hotel and we had an amazing experience! We loved having direct access to the beach and many pools as well! Our kids had such a blast! Additiona...lly, Max Villaseñor was a great entertainer and amazing volleyball player! He organized a volleyball game and it was quite the game! We will be back! 5/5 stay!

All staff was very welcoming, friendly, and helpful during the entirety of our stay. We enjoyed all of the restaurants and bars onsite and especially loved the breakfast buffet at Frutas y Floras for the v...ariety. Lunch and dinner at Sunsets was our favorite and Ramón was particularly exceptional for his recommendations and warmth in service. On the beachfront pool deck, we were thrilled to have the same server each day—Jorge Flores. He immediately remembered our drink orders and never had to ask again over the next several days.