TripAdvisor Traveler Rating

Problems in room entire stay. Beds hard. Ants on beds walls and in our food. Tv phone issues. Hot water not working in tub 4 out of 7 days, mold on wall (child sneezed the entire visit). Power outage in room, restaurant food not good. We were disappointed with restaurants so we started ordering room service. Room service and Food truck was delicious. Gift shops and photo services were a plus. Sports court fun! Will not return or recommend. So many problems I should've received a refund. Workers were kind though

The resort is beautiful on the outside. The rooms need upgraded and they need to do something about the mold and smell. The staff was the only ones that was polite and acknowledged us. We go to restaurant and sit at the table until someone finally comes over. The food truck guy should be fired because he does not respect Americans and you have to speak his language for him to serve you. This was the worst experience I've had when traveling out the country. The lobby staff was very kind and helpful especially at the bar.

I have spent now a few hours at this Hotel and find a lot of extreme issues with this Resort. I have traveled to Punta Cana and have scoured and been to all the highly rated All inclusive resorts and I am sad to say, my experience so far has been absolutely horrific. As we arrive (around noon) we were barely greeted by someone with a smile. We proceeded to speak with the front desk individual about checking in and making sure we are set to get in our swimming gear(due to the room not being ready until 3pm), we were told to come back at 3pm and proceed with the official check in. ( Luckily i had someone stay at this resort a week ago and they gave me the information I needed, they too had a horrific experience the whole time they were here) no bracelets were provided to make sure we had access to the pool and beach, until we walked over to another desk clerk to obtain those. We proceed to the beach side to find no locations for towels, no one coming around if we need towels or any drink service. We were extremely parched from the heat and no one and nothing around. We ended up walking to one of the swim up bar pool(barahona) finding Carlos, the not so happy bartender working behind the counter. I honestly dont request a lot, and i am also not a liquor person. A simple request to make a non alcoholic drink(Mud Slide) and was told that isn't something they can provide me. (simple drink to make). We tried to book a restaurant for the night as we were told by others nothing was available to them when they came to this resort, and I was told we needed a room number to get that going and requested that from the front desk individual and was told we weren't able to obtain that information and that we will have to wait until 3pm to get that information. Save your Money and go somewhere Nicer where they treat you like you should, when going on vacation.

phones didn’t work in the room, Air conditioner never got cold in the room. not much entertainment or information about it

We had a great time at the property everyone was so nice the room was clean the food was good I would love to go back