TripAdvisor Traveler Rating

We stayed here the last week of October. We took the privilege option in which it was definitely worth the additional upgrade. The butler service (Alex) did an amazing job in assisting us with all of our needs. Also, the upgrade in alcohol selection was worth the extra upgrade. Facility was very modern, new, clean and not that large that you couldn't walk it in it's entirety. Food was 7 out of 10 with the blue moon and steak house as the favorites. Staff were super friendly and helpful at all times. I would request to work on the breakfast buffet as alot of sides were stale like the hashbrowns daily. Along with deep Frying bacon so it was almost not edible. Rooms were 9 out of 10 from look and feel to cleanliness. Entertainment for us was 7 of 10 as I would say more work has to be done on the shows available compared to other resorts. Kids activities were great from water park to kids club at night! Lots of pools to enjoy including a really nice beach without any seaweed. Privilege beach area was rocky but you could just access the regular side beach. Overall I would return.

Members only will find that you are not Important as possible Future members. We were in Bldg 4 and 5. DO NOT bring anyone Disabled or has Raspatory Factors. You will find not transportation like the Trolly or Privilege Carts for P/U. It was HORRIBLE to stay there. No sitting area's except the Curb. All transportation is over on other side of complex for Poss Future Members. They Cater only to them to get them to Join. We have been Members for a long time and if I could I would NEVER HAVE JOINED H-10.

Only reason I gave it a 4 vs 5 was the rocky beach in front of the adult section but the lagoon to the left was amazing just not part of the resort. Room was fantastic, bed comfortable, air conditioning was extremely cold and never ran out of hot water in building #3. Privilege section was nice with extra perks that were worth the extra $$ giving you top shelf liquor. Gym was a good size with enough equipment to do a your workout. Spa was good as well, wife enjoyed her massage with Privilege you get free 30m circuit a day + 10% off . Restaurant were all good with lots of choices, only did the buffet once for supper it was good as well. Special thanks to my butler Alex, communication was excellent on WhatsApp . Fun to talk with as well. Great bartenders Mario at the lobby, John & Mike’s cafe workers made the best coffees, a must if you like coffee. Waitresses at the Privilege restaurant treated us like family. We only did one show and it kept us amused, Sports Bar was good to watch games. Burger lunch next to lazy river had good food, lazy river was fun. Piano Bar a must if you enjoy a drunk with relaxing music. Lots of things to do at this resort if you like to keep busy or stay quiet. It’s in my Top 3 resort we’ve been too, probably to 2 if not for the beach. Thank you Ocean El Faro for the great memories Thank you Ocean El Faro for the great memories.

A large, clean and well looked after resort, made even better by the staff that work there. The privilege package was definitely worth the extra spend giving access to separate restaurant at the El Faro and other benefits including butler service. Our butler Alexander certainly looked after us even when we had an issue on his day off! Lobby bar was great, with quality drinks! Hector in the bar there along with Dulce, certainly looked after us well! A good train service getting you around was certainly useful. Restaurants on site (all booked by our butler for us) were all good!

After hearing so many negative reviews about this place, I was pleasantly surprised at how beautiful this place is. My wife and I had an excellent time and are looking forward to our next visit to this resort. I want to specifically call out Deiby Santana, our butler, who did a fantastic job taking care of us. We will be requesting Deiby when we return next year. I do have 1 complaint, there are not enough bathrooms close to the pools, more specifically the main privilege pool. If you need to go to the bathroom you need to walk to the privilege lounge or the burger shack, it would be nice if there were a closer bathroom, JMO. Everyone’s experience is different but our was excellent, thanks again Deiby Santana!!!!