TripAdvisor Traveler Rating

Great service. Best family trip ever. Marielys was excellent and she was able to help us every time. Marielys and Alexis are the best animators in this hotel, they did an amazing job every night and also in the afternoon with the pool show. We definitely are coming back.

Had an amazing time at the resort. Franchesca and Wanda were The best Entertainment hostesses. We stayed at el Beso and the bartenders and servers were the best! I’d definitely stay here again!?????????????????????????????????????????????????????? ???????????????????????????

The resort was amazing. Food was delicious. Everything was clean and had plenty of activities for the whole family. The staff was the best. Especially if you do privilege which I highly recommend you receive a butler. Our butler her name was Elizabeth. She made sure we had the best time. Hands down the nicest person there.

Read so many good reviews about this hotel so decided to try and was greatly disappointed! It is not 5 stars hotel for sure. Don’t know who gave this hotel 5 stars as it has low standards comparing to real 5 stars hotels. In our opinion it worth 3 stars the most. Guest service to say the least was pathetic as our room door was hard to open and close and we mentioned that 3 times to reception but no one came to fix it, pool looks like have not cleaned for ages, bed sheets looked dirty and not cleaned properly with stains on it. Also heard good reviews about restaurants but like everything else, it was disappointment. The only one which had good food was Route 66. Margarita restaurant had long queues every night which we thought was good sign but unfortunately the food was overcooked and dry so we decided to leave before we got sick. Also the food in buffet during breakfast and dinner was cold and undercooked… The list could go on and on… Definitely not coming back…

The ocean team have all been very helpful and accomadating all our needs, Alexis is always fun and good at volleyball. Marielys is so kind and always stops to have a chat with us whenever she sees us. The whole blue team are very nice and it is never boring when they are working.