Overview
Located beach front in the Uvero Alto Area of Punta Cana, Ocean El Faro is a new all suites resort is the newest addition to the Ocean Resorts family. Treat yourself to the Privillege Section and enjoy an upgraded room with an array of extra amenities such as a private pool, restaurant, bar, lounge and so much more.
The hotel does not accept Student Groups or Spring Breakers.
Check in
3 p.m.
Check out
12 p.m.
Rooms
618
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Direct pool access from private terrace
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Two story rooms with outdoor living space
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Located close to children's activities and amenities
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Located close to children's activities and amenities
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
- Privilege Amenities:
- Exclusive welcome gift
- One complimentary bottle of wine or chef’s selection upon arrival
- Nespresso machine
- Bluetooth alarm clock
- Complimentary minibar restocked daily with water, soft drinks and beer (top brand drinks also available)
- Special bedding, pillow menu, bathrobe and slippers
- Iron and ironing board
- Scales
- Privilege beach towels
- Night-time turndown service
- 24 hour room service
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Privilege Amenities:
- Exclusive welcome gift
- One complimentary bottle of wine or chef’s selection upon arrival
- Nespresso machine
- Bluetooth alarm clock
- Complimentary minibar restocked daily with water, soft drinks and beer (top brand drinks also available)
- Special bedding, pillow menu, bathrobe and slippers
- Iron and ironing board
- Scales
- Privilege beach towels
- Night-time turndown service
- 24 hour room service
Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Amenities
Entrance
Beach
Beach
Beach
Bowling Alley
Buffet
Coffee Bar
Exterior
Gym
Gym
Lazy River
Lobby Bar
Lobby
Main Square
Meeting Room
Nightclub
Piano Bar
Pool Bar
Pool
Pool
Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Seating Area
Spa
Spa
Teen Club
Theatre
Waterpark
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Great place
Marie H on Mar 21, 2025
Had a wonderful 2 weeks here from 24th feb 2025. Weather was amazing ! The staff work hard here there always busy . The place is kept realy clean . Food good an easy to book tge restaurants too . Big shout... out to crisele at tge pool bar for looking after us , non stop working an non stop smiling ! Lovely you g lady !! Also marcos on the blue team very entertaining an friendly with everyone ?? lastly juan carlos made his omlettes fab an always with a smile ?? many other staff were so friendly too . Rooms were biig spacious an. Comfy too Just a couple of tiny niggles an i mean tiny , alot of pressure selling to try get you to upgrade ir sign up which got on ya nerves a bit . Also first week all the main restaurant was open an was alot better , tgey closed half of it the second week an this made you que an it was realy busy an not half as enjoyable. Fantastic place though with great staff
NOT WORTH THE COST, Horrible Customer Service and Room Accommodations
Geetika C on Mar 21, 2025
From the photos and most reviews, this hotel seems impressive, but the reality becomes clear once you arrive. I visited with my family, including my two boys (8 & 10), along with my in-laws, who had a sepa...rate room on the family side. Here are some positives: -The welcome lobby was beautifully designed. -The lobby bar was the best on the property (I didn’t have access to the Privilege bars/lounges). -The lazy river and water park were enjoyable for kids (though there was one downside, which I’ll mention later). -The evening entertainment for kids was engaging, with plenty of activities. For for the negatives: This first 3 points are mostly related to the International Buffet but customer service was not their strong suit at hotel all around. 1) Terrible Customer Service – It’s clear that the hotel is understaffed, and the staff lacks proper training. At the breakfast buffet, we were frequently seated at tables missing utensils, napkins, or glasses—almost every single day. They would run out of these items to accommodate everyone. When someone finally brought water, we would request utensils and additional drinks, but 90% of the time, there was no follow-through. Due to the lack of service, we often had to get up and go to the staff tables ourselves to grab utensils or napkins, and even had to pour our own coffee and water refills. We often had to ask several times to get any service. It seemed like no one had assigned tasks—staff members were running around trying to respond to whatever they could but would often forget what they were doing because they got sidetracked. It was the most disorganized staff and service I have ever experienced, both at home and at any vacation destination I’ve visited. 2) Questionable Hygiene Practices – I witnessed a waitress take glasses, utensils, and napkins from a recently vacated table and give them to another table. While they may have appeared unused, this was still concerning. Additionally, staff would pick up glasses from the top—where guests drink from—after handling dirty plates and taking them to the kitchen, without washing their hands in between. 3) Lack of Supplies – At one point, the hotel completely ran out of cloth napkins. When we asked for napkins, we were given paper ones—but only after asking four or five times. I asked for a mimosa one of the days, and they mentioned they didn't have any more champagne. They also ran out of towels for the pool area. 4) Lazy River Tube Mismanagement & Rude Staff – A staff member sat comfortably under his umbrella, claiming there were no tubes available, despite many guests holding onto them while lounging in their chairs. No effort was made to retrieve tubes for others to use. After finally tracking one down myself, I exited the lazy river only to have the same staff member suddenly spring into action—eager to take my room number to document the tube return. When I explained that I hadn’t checked one out and had simply gotten it from another guest, he became visibly irritated. In an aggressive tone, he loudly demanded, “Lady, give me your room number,” despite my repeated explanations. 5) Hot Tub Room is a Complete Waste – We paid for a room with a second-floor hot tub, but it was completely unusable. In both our room and my in-laws' room, the faucet barely released any water, and warm/hot water was nonexistent. Worse, the tub wouldn’t even fill. After calling maintenance, they came to check and somehow got it to start filling—but with no warm water, and it took over two hours to fill completely. I figured the heat from the day might warm the water, so we planned to use it later. When I returned, the water had completely drained out. DO NOT pay extra for this room—the hot tub is a total waste of space. The only potential benefit is the extra upstairs bathroom, so if you need two bathrooms, it might be worth it. But don’t count on the hot tub being functional. 6) Air Conditioning Issues & Poor Maintenance – In my in-laws' room, the air conditioning was on but completely unadjustable. They had no control over the temperature and had to leave the balcony door open just to balance out the cold. My mother-in-law reported the issue, but the staff was unable to fix it. Eventually, the AC completely broke, and instead of offering a real solution, they simply told her there was nothing they could do and asked if she could stay in the room without air conditioning. 7) Misleading Shuttle Service – Just a Sales Trap – The resort seems more focused on ensuring you spend money with them rather than providing a quality experience. We wanted to visit downtown and explore the stores, so I asked multiple times if their free shuttle went to downtown, specifically to Eden Spa. Each time, they assured me it did and that it left twice a day. However, when we boarded the shuttle with another couple, we were taken to a random shop in an isolated area. Both we and the other couple immediately realized this was not where we had asked to go. Frustrated, we decided to call an Uber and make our own way downtown. Before leaving, we purchased a couple of items from the store, and at checkout, they asked for our room number. This was odd since we were supposedly off-site. While I have no proof, it certainly seemed like the hotel was either getting a kickback or had some sort of affiliation with the store. I strongly believe they blatantly lied about the downtown drop-off just to direct us to their preferred shopping location.
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