TripAdvisor Traveler Rating

The best part of my stay was Kenddal. He went above and beyond to include me in the activities, and even made me and my girlfriend bracelets. If you get the privilege of meeting him, I can guarantee he’ll ...make your stay better than you could imagine. Thank you Kenddal for making my vacation one to remember!!

This was my first vacation to Mexico and I can honestly say that I had the best time. Every part of our trip was amazing, especially the staff. They were extremely friendly and very helpful. One staff memb...er in particular made my trip 10x more amazing and fun. Kenddall brought so much energy and laughter to so many people on the resort. He truly made my trip so much better. If you go to this resort and Kenddall is leading the water aerobics, join, trust me. Thanks Kenddall (and thanks for making me the best bracelet)

I’m disappointed with my recent experience. I booked a stay at this resort but was unfortunately unable to attend due to unforeseen circumstances. I contacted the resort as soon as possible to explain and ...request a refund, credit, or even a reschedule, but I was met with no flexibility or understanding. Despite being a paying customer and trying to work with them respectfully, they refused to offer any type of accommodation or refund—even partial. It’s disheartening to deal with such a rigid policy and a lack of compassion, especially in today’s world where plans can change for reasons beyond our control. I had hoped for better customer service and a more reasonable approach. I won’t be booking here again, and I would advise others to be cautious and double-check cancellation policies before committing.

Oswyn, Susi, viktor, Moses and Dali showed us the absolute best time at the resort. Never a dull moment. Made the trip very memorable?????? will definitely be back here!!!!!!!!!!!!!! ?? resort overall had ...great music and vibes. Highly recommend

Oswyn and susi helped us a fantastic time. We had a great time making cocktails and gave us a fun time keeping is engaged! We highly recommend them and will look forward to coming back. Truly made this the... best ocean experience. Thanks!!!!!!!