TripAdvisor Traveler Rating

First Class Resort. We were very pleased with everything, rooms, cleanliness, beach, restaurants, staff, drinks. This Resort truly exceeded all our expectations we would not hesitate to return. Thank you so much for a wonderful vaycay.

This Oceans resort was beyond our expectations by far. We've stayed at multiple Ocean properties throughout the Caribbean and Ocean Maya Royale comes in first place by a wide margin. The staff make this place worth the effort to go there. If you're fortunate enough to be a H10 member or upgrade to privilege, ask for Allein to be assigned to you for Oceans premium butler service. Allein will dazzle you with his professionalism and dedication to making your customer experience the best ever. He goes out of his way to ensure you are looked after 24/7. The Blue Team and every member of it will give you a dose of daily fun as you've never had. All Oceans in the Caribbean have foam parties but the one at Maya Royale is three levels better. Miss Dali is a bubbly personality and the best Spanish teacher ever and Kendell will certainly transport enough of his energy to you to make you want to jump up and take part in all pool activities. Can't say enough about all the staff at Ocean Maya Royale. The world could take some pointers from all those we encountered at this resort and would be a much better place for it. Thank you to all of the Ocean Maya Royale staff for causing such a life changing experience in us!

The hotel is beautiful, very clean with amazing beach views and a very awesome entertainment staff. The hotel includes a free shopping tour, as well as kayaking, and a lagoon tour/swim. Oswyn, Kendall and Carlos from the experience staff was especially great and made us feel so welcome and included! ??

Stayed in room 2002 from the 1st to the 8th. Room was spot on apart from the shower, we struggled to have a hot shower on most days The cleaner did a great job and is a definite asset to the hotel. Food was ok with plenty of choice the only issue is alot of the time the food was barely warm but a microwave is available to remedy that. One little thing did bug me was at breakfast. If your gonna put mugs on the table then please put teaspoons on there aswell, it's basic common sense. Overall we enjoyed our week at the hotel and would definitely go back if we ever visit Mexico again.

Allein Hdez was absolutely amazing! He was our Butler and to our every need. He helped us change our room to the correct room when reservations made a mistake. He made all of our dinner reservations including a couple that were hard to get into. Allein checked in with just every day to ensure we were having fun and enjoying our stay. Allein made our trip special, and we are so grateful.