Overview
The Grand Palladium White Sand Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Built on a beachfront estate of over 1.220.000 m2, this Resort offers amazing views of the Caribbean Sea along an 800 meter long beach of fine, white sands.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
264
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium White Sand Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Only Royal Suites guests have access to those Royal Suites Facilities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Mini fridge
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Mini fridge
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed
- No more than 2 guests in the room
- Maximum 2 adults
- 1 king bed
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Use of a canoe
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Located beside the lake
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, 2 double beds, and 1 sofa bed
- No more than 8 guests in the room
- Minimum 3 adults, maximum 6 adults
- 1 king bed, 2 double beds, and 1 sofa bed
- Minimum 3 adults, maximum 6 adults
- Maximum 5 children
- No more than 8 guests in the room
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Connecting Suites = 1 Junior Suite Garden View (570 sq. feet) and 1 Suite Garden View (730 sq. feet)
Amenities
Beach Lounge
Beach
Pool
Pool
Swim Up Bar
Water Park Aerial
Kids Park
Kids Club
Lobby
Gym
Spa
Sports Bar
Chang Thai
La Lola
Location
Reviews
TripAdvisor Traveler Rating
DO NOT STAY IN THIS HOTEL!!!!!
Toni-jade G (Consett, United Kingdom) on May 30, 2025
I’ll start with the positives, not that there’s many - some of the staff were excellent - Jose from the Italian ????, jimmy and Faustino from the teppanyaki , and Luis who looked after the flamingos ?? (...super nice man). Some Al La Carte restaurants were lovely including the Brazilian, Italian, Teppenyaki and the el Dorado Steakhouse. The grounds of the hotel were beautiful and constantly being maintained by hard working ground staff who did an amazing job!! Loads of wildlife to see and explore. We also booked excursions to Chichen Itza and Xcaret park which were both amazing days out!! However, that is about it for positives. The room was filthy and definitely not what we expected from this 5* resort - the floor wasn’t mopped throughout our 2 week stay, all surfaces were thick with dusty, chewing gum was stuck to the bathroom floor - this was reported to the hotel reception twice and still wasn’t removed. The mattress was like a concrete slab and also torn almost in half like it had been used to smuggle something (see photo). The buffet restaurant was very poorly organised - table service was extremely slow or nonexistent, the coffee machine ran out of coffee beans on several occasions. There were no spoons provided either on the tables or near cereals, the milk dispenser was always empty, and had to ask for more butter on more than one occasion. Unless food was prepared freshly at a chef station (these guys were good - credit where it’s due) the other dishes were cold. Not lukewarm, cold. Meal after meal it was the same dishes and lacked much variety. The outdoor buffet areas were extremely unhygienic- we observed wild birds helping themselves to the buffet and were often just walking all over it too - with no attempt to cover the food. There were bird droppings in both the outdoor dining areas and in the lobby on the backs of chairs etc. - both myself and my partners stomachs suffered on more than one occasion, due to the poor food hygiene. Staff expected a tip for absolutely everything and you will be treated different depending on how much you tip. We are more than happy to tip staff when they provided excellent service, such as those mentioned above, but not when I collect my own drink from the bar. On several occasions I witnessed urinals full the brim with urine in the gents toilets. It was my partners birthday during our stay, and dispite letting them know both through TUI and in resort they didn’t do anything to celebrate or make it special - until a week later when we complained. All in all, what looks to be a beautiful resort from the outside it has many issues beneath the surface. Please do reconsider booking here to avoid being disappointed like we did.
Family Vacation
mcdelage on May 29, 2025
Not a great resort. Very little room for big families to gather. The customer service is very poor and felt like it was training week for the employees. I would advise not going to this resort as there is ...definitely better.
Vacation Offers
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Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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