TripAdvisor Traveler Rating

Overall trip and stay was excellent for the exception of the mini mall incident with not refunding me on a damage and defected purchase. Also the buffets in restaurants should be removed, they should serve the appetizer and starters not have a buffet for that type of foods.

The Caribe rooms were sub-par. Our bathroom tub caulking was molded. The bathrooms throughout the hotel were dirty and disgusting. Check in staff unhelpful. No direction given on where we could eat, where the entertainment was, no details about the resort. We were told at check in that the restaurants reservations were full and that we had to eat at a buffet, which we had to walk around and find. The buffet was dirty. Flies on the food. Service was poor. I would not stay here again.

Great resort and I will be coming back very soon. Lorena Mance Rojas of the gift shop of Caribe was wonderful. Also Carol of the Gift Shop of Tropical gift shop is very kind and pleasant. The buffet of colonial is exceptionally good. Thank you!

If you haven't experienced the spa experience at the Your Spa Caribe, you must! It has a w9nderful hydro spa that includes sauna, steamroom, jacuzzi, cold plunge, and outdoor pool with jets for your back and neck. The massage I had with, Lucely, was a Swedish massage and was excellent! Very relaxing and enjoyable. I recommend you book with her. Great experience and well worth the time and money

Premium it's really slow they have only one employee to help if you don't pay for premium your check in its faster than its not make any sense because you pay for better service but you don't get it.