TripAdvisor Traveler Rating

Mayra & Deisy are super attentive and provided great service during our stay at Maya Palace. Bar Cocoa always provided prompt service. They go above and beyond in providing everything you need. Very pleasa...nt. Would 100% recommend to family and friends.

We planned our wedding at the Palace. I must say it was a well kept property. I had a premium ocean view room so I could see all the hard work the staff performed every morning. Every one of my 35 guests h...ad the time of their lives. My in laws bought points my cousin has booked her 20th wedding anniversary in May with a room block. All of my guests said they would love to return to the Barcelo. Our wedding also went without any issues. Good job Barcelo

I had such a great experience at Bar Cocos, thanks to the lovely Mayra Poot! She was incredibly warm, attentive, and made the whole visit feel extra special. Her energy and kindness truly stood out and mad...e me feel right at home. If you’re stopping by Bar Cocos, make sure to say hi to Mayra—you’ll be glad you did!

Onto Zamorano and Didier Hau are the best bartenders, entertainers, and friends that we have encountered in our 9 times of staying at Barcelo if you get a chance to meet them? We highly recommend them.. pl...ease take care of our friends and they will take care of you.

Eduardo Osorno, Jesus Chan & our girl Yosajani Romero- our favourite bartenders at the pool bar at the Palace! Thank you for always being so good to us and making our day every day! Also shoutout to the ot...her crew at the pool bar Didier Hua & Israel Chan !