TripAdvisor Traveler Rating

One of the worst experiences of my life. Customer service was non existent. Impossible to get a reservation for my entire stay at ANY restaurants. Got sick from the buffet. Barely any beach. Pool water fre...ezing and always jam packed. Unorganized dirty and unkempt. Took 20 minutes to walk from room to pool area. Do not stay here. I can’t understand how they have good reviews. The reviewers must have low standards.

We enjoy all the services and selections Barcelo has to offer. From the morning Buffet to the ethnic restaurant choices, we have a spectacular stay!

The last day we had set our items on chairs before we went to bkfst. When we came back it was gone. The bartender told us that another employee took our items and to go to lobby to file report to get them ...back. We went to lobby 6 times and they couldn’t find our stuff. So they said they would call and send it back since we were leaving. Now that we are home and haven’t heard I sent an email to customer service and they won’t do anything about it. So basically beach bag, cover up, bottles of sunscreen are gone. Not ok for this to happen and a resort do nothing about it. I know it’s not a lot but it’s the point that employees should be taking your stuff. Very disappointed!!

Worst customer service I've ever experienced. The staff and management are not helpful or accommodating in anyway. I only even booked this place because I had to as a best man for a friend's wedding. I wi...ll never go to a hotel owned by this corporation ever again, even if I have to reject being a buddy's best man in the future. The way they've treated me and my wife is appalling.

Food was good but a bit repetitive in the buffets , pools & beach were really fabulous, reason for 2 stars is poor customer service, when we were there our room was covered in mould & ruined items of cloth...ing, when we told them they moved us that night but offered to give us an upgrade if we return as an apology but have emailed 4 times since being home to see about rebooking and been ignored which is most frustrating especially as it was the manager (Iris) that gave her details and assurance that we would be compensated if we came back. Most elements of the holiday were fantastic so would absolutely have considered going back but feel very let down that the customer service has let them down. The mouldy room was really bad and it was due to faulty air conditioning that we didn’t notice for the first few days as we were barely in the room - how the cleaners didn’t realise it was an issue is shocking as once it became apparent what it was it was everywhere and we had been breathing in the mould for days and couldn’t understand why everything felt so damp , this was a real shame as mostly everything else about the resort we were impressed with. Beach I think was the hilight and the French restaurant. You will see the mould issues in some pics - the artwork was all mould but we thought that was the design at first! Gross!