TripAdvisor Traveler Rating

Great resort although it’s starting to slip as things were not the same as previous years. Most staff were amazing especially in the restaurant and beach area. Music st the beach at times too loud, Pl...ease beware of the Sunwing excursions. The Westend trip with the glass bottom boat was a disaster should have been cancelled due to rough conditions. But despite my efforts there was no refund even though several people felt ill and very little was seen. Book the glass bottom boat that runs outside the resort instead. Although more money it was great in previous years. Last concern don’t use anything in the unit as they have tried to charge me for a broken carafe 4 days after checking out. Of course i didn’t break it and most of my emails have been ignored. Sadly things have slipped

We just spent a week at the resort and had a fantastic time. We have already decided to return March of next year. The room was great, the food was wonderful, and the staff and service was excellent. I ...cant imagine a better location for snorkelers as the gorgeous reef is just a few strokes from the beach. BEWARE THE POOLSIDE BATHROOMS!!!! The newer pool toward the back of the resort is nice, as are the bathrooms built around it. However the bathroom privacy glass is totally ineffective at night when the light is on inside the bathroom. Everyone outside can see EVERTYTHING in detail! Horrible design choice by the resort and something I hope is fixed soon! I feel badly for the woman that was using the facility when we were outside and for any women/young girls who will be using it without knowing of the defect. To me this is not only a profound privacy issue but a safety issue as well.

The resort was beautiful. The customer service was lacking. We were unknowingly given the wrong room number. After walking all around looking for the room, we couldn't get in. We got new key cards, but whe...n we got in there was people's stuff all over. We walked into someone else's room. Every afternoon it was very noisy from construction, so it was hard to nap. Our thermostat battery was low, so the AC kept turning off and it was miserably hot. We had to ask THREE times to get new batteries in it and they never did replace them.

This is a large resort with condo style accommodations. There are 2 big nice pools, although they were out of towels for the 1st 2 days of our stay. Cruise ships passengers can buy day passes so the pool... area can be crowded. The food at the pool bar is good but pricey. The reef is 50yds off the beach and offers fabulous snorkeling. There are also several cats on property that we enjoyed. Our package included breakfast and the buffet was somewhat limited but good. There are also all inclusive packages that can be purchased.

We had an amazing trip my husband and I love infinity bay and let me tell the manager Anthony is a really amazing and hands on and his staff make you feel like family and go over and beyond to make our sta...y amazing and memorable. So thank you kerrisha juanito Francisco and Maria Lorena Gabriella dreven Kirby keven selvin Allan and carlitos kenia these are the people work between the buffett and the palapa they always serve us with a smile and never stop helping us ?? ?? and let's not forget about the front desk danary and Kerry and Kelly and Lawrence and all of the front desk ?? and the chefs ken all Cooks are amazing and their amazing omelet maker was absolutely delicious ?? We can't wait to see you all again next year ?? ??