TripAdvisor Traveler Rating

I am disappointed about our stay at Infinity Bay Resort which we booked May 3-10 for a diving vacation. Scuba diving can be a risky sport if you are not well rested and prepared for your dive. We get a ...good night's sleep and don't drink before a day of diving so we can be safe and enjoy our time under water. We were impressed with the dive shop at Infinity Bay and had 2 days of wonderful diving with their team. The resort notified us on Tuesday, May 6 that they were hosting a conference and an "event" would take place in the middle of the complex on Wednesday night. We found out Wednesday that it this party would last until midnight. The club music was beyond loud and ear plugs didn't help. Although I went to the front desk in person to complain about the noise, all I was told was that it would be "escalated to upper management." I have no idea what families with kids were doing during this disruption. We were very tired Thursday but managed to enjoy our dives. When we checked out on May 10, we spoke in-person to the hospitality manager who said she hadn't heard about our issue before (so 4 days went by with no action by all of the people on staff who I spoke to, what a surprise), but she would "escalate it to upper management." We asked for a credit against our stay. We would not return to this resort again. After 2 weeks of messaging on WhatsApp we received a letter saying "Our leadership takes guest feedback very seriously and strives to ensure every guest’s experience meets the high standards we are known for. After a thorough review, they kindly approved a discounted rate for a future stay as a gesture of goodwill." Although it was a smaller problem, no one came to clean our room or change our towels once the conference started on Wednesday. The high notes--The dive shop staff were fantastic and breakfast was good. For dinner there are several excellent restaurants within walking distance. The room was comfortable and the refrigerator and microwave were convenient.

REVIEW OF DAY PASS ONLY! Booked a day pass for the day our cruise ship was in port. The facilities are top-notch! Everything is clean and there are security guards patrolling to make sure your belonging...s remain safe while you are enjoying the pool or the beautiful beach and sea! We received a voucher for one free alcoholic OR non-alcoholic drink per person and the password for their included wifi. Lunch was not included and was a little pricey, but was worth it and their menu is quite extensive - from traditional foods like burgers and pizza to pastas, seafood, sushi, etc. We plan on getting another day pass here next time we are on a cruise with a stop in Roatan. 10/10 WOULD DEFINITELY recommend!!

Great resort although it’s starting to slip as things were not the same as previous years. Most staff were amazing especially in the restaurant and beach area. Music st the beach at times too loud, Pl...ease beware of the Sunwing excursions. The Westend trip with the glass bottom boat was a disaster should have been cancelled due to rough conditions. But despite my efforts there was no refund even though several people felt ill and very little was seen. Book the glass bottom boat that runs outside the resort instead. Although more money it was great in previous years. Last concern don’t use anything in the unit as they have tried to charge me for a broken carafe 4 days after checking out. Of course i didn’t break it and most of my emails have been ignored. Sadly things have slipped

We just spent a week at the resort and had a fantastic time. We have already decided to return March of next year. The room was great, the food was wonderful, and the staff and service was excellent. I ...cant imagine a better location for snorkelers as the gorgeous reef is just a few strokes from the beach. BEWARE THE POOLSIDE BATHROOMS!!!! The newer pool toward the back of the resort is nice, as are the bathrooms built around it. However the bathroom privacy glass is totally ineffective at night when the light is on inside the bathroom. Everyone outside can see EVERTYTHING in detail! Horrible design choice by the resort and something I hope is fixed soon! I feel badly for the woman that was using the facility when we were outside and for any women/young girls who will be using it without knowing of the defect. To me this is not only a profound privacy issue but a safety issue as well.

The resort was beautiful. The customer service was lacking. We were unknowingly given the wrong room number. After walking all around looking for the room, we couldn't get in. We got new key cards, but whe...n we got in there was people's stuff all over. We walked into someone else's room. Every afternoon it was very noisy from construction, so it was hard to nap. Our thermostat battery was low, so the AC kept turning off and it was miserably hot. We had to ask THREE times to get new batteries in it and they never did replace them.