TripAdvisor Traveler Rating

Our room was clean and the bed was comfortable. We had a great view of Niagara Falls from our room. Nighttime view of the falls plus the fireworks at night was spectacular. My husband and I enjoyed our s...tay. The hotel was surrounded by beautiful buildings and fun things to do.

We choose this hotel for its location. It is both close to the Falls and close to Clifton Hill which puts your right in the action. Unfortunately, we got off to a bad start, since we drove to the locatio...n, parking is actually at the casino and the directions provided were poorly written. Once we found parking, the walk through another hotel, then a restaurant, then down the stairs to get to the front desk was crazy. As a Marriott Lifetime Platinum member, we are used to great service at the front desk, well that was not what we received, but we did get some free cookies. Then off to the elevator. They call them express, but the only express is to your frustration level, when you wait for 15+ minutes to get an elevator. I have never been on an "express" elevator that stops on every floor. The view from our room was amazing, and it was a great place to watch the fireworks. The room was clean and the bed was comfortable. We used the Club for the breakfast for Platinum members, and were shocked when we found out it didn't serve breakfast until 8am. Fortunately the lady setting up, let us grab a few things early, so we could get off to our tour. When we checked out, it took 30+ minutes to get an elevator we could get on with our bags. We finally went up, so we could go down. While the views and comfort of the room would make this review a 5, everything else from parking, elevators and front desk service bring this hotel down to only a 3.

Fantastic hotel . Beautiful views of falls. Rooms so big and comfortable . Food delicious . Lovely walk along the Esplanade . The Falls at night are all lit up like fairyland. Buffet for breakfast was expe...nsive but the food choices were amazing .

We have a very nice customer Service who attend to us her name is Isafa at the registration desk. Everything was explain to us detail by detail. And regarding to the facility of the hotel well explain to ...us and she is always smiling very approachable.

We stayed here for 2 nights in a Falls view room with Juliet balcony on floor 11 . The room was very big with 2 queen size beds and a fabulous walk in shower. The view of the falls was amazing from the ro...om and also the view of rainbow bridge. Staff at reception were very welcoming and the hotel is a few minutes from the zip line and really central for everything. We did take an uber (due to heavy rain) to Chucks Roadhouse and it was less than $10 cad. Only issue is the hotel have made a charge to our credit card but we never used it so just waiting for a response from them.