TripAdvisor Traveler Rating

The rooms are spacious, immaculate and modern looking. The view is incredible and the staff are all super friendly and helpful I was here for a conference and the event staff were so warm and welcoming, I can’t wait to have another event here soon.

Stunning! The rooms were immaculate and clean. Very spacious but it’s all about the view isn’t it?! We upgraded to a falls view and boy I’m glad we did. I actually felt emotionally looking out of our room window (see my photos). The breakfast was out of this world. Again the view of the falls is incredible. The breakfast its self is proudly the best breakfast I’ve had at a hotel. AND they very kindly brought me out the most delicious piece of chocolate cake for my birthday! So much to choose from and such good quality. I don’t have one criticism of this hotel. The staff were lovely and the location absolutely perfect! Thank you for having us. I’ll definitely be coming back!

Wow what can I say... A lovely hotel in a perfect location. All the staff I spoke to were so friendly We were in room 2263 it wasn't a falls view room but very nice. My only criticism was the shampoo conditioner and body wash had such a horrible male deodorant smell it was so strong. (sorry it was that bad it cost a star). Breakfast was amazing there was so much choice, Rosie was our server what a really wonderful lady, she was so happy and upbeat. My husband had 3 mugs of tea we just didn't want to leave the view is stunning. 5 out of 5 for the breakfast experience.

We had a very nice stay recently at the Sheraton Fallsview. Our room had a lovely view overlooking Oakes Garden and the American Falls, even though it was only on the 3rd floor. We weren’t bothered by any street noise since November is off-season, but could see that there might be more noise in the height of the summer. If a more expansive view of both falls was important, then we would recommend an upper floor room. Upper floor City View rooms have no Falls views but do look out over the lively Clifton Hill area. Sheraton’s website room descriptions are very informative so should help you pick the best room suited for your needs. One caveat, we were in a room that adjoined the next room, and kids in that room kept rattling their door between. Not a huge deal. We had not stayed at the Sheraton for a number of years and were pleased with the new decor and the upgraded bathroom fixtures. The bed was, as always, really comfortable! All the staff we encountered were super friendly and the check-in/check-out is speedy, especially with the app. The lobby has also been revamped and has a very comfortable open plan and a variety of seating. You can pick up beverages and quick eats at the Starbucks and Freshii. It all flows well into the expansive souvenir shop, wine bar, and the Wine Rack where you can pick up a bottle of Ontario wine for your room or to take home. We did not make use of the other facilities like the spa, gym, or pool, but from previous stays, we know that without going outside, guests have access to an amusement area for kids, a small food court, the Waterpark, Hard Rock Cafe, Casino Niagara, and even the historic Brock Crowne Plaza Hotel. This hotel is easily the closest (1 block) walk to the Niagara Parkway and beginning of Victoria Park. We look forward to our next stay.

This hotel has some breath taking views. The staff is wonderful and I felt so appreciated during check in. I was thanked for my status as a Bonvoy member. The hotel’s buffet is hit or miss. I was given a dirty spoon to eat with and was handed my check while still waiting for the spoon replacement. I’d skip eating at this establishment. The rooms are huge and mine had a fire place and whirlpool tub in the bathroom. Just really amazing hotel with great staff.