Sheraton Fallsview Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

9782 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great stay at Sheraton Fallsview

Debra S (Toronto) on Dec 28, 2024

Booked a room overlooking park and could see the park with some of the illumination light display and part of the Cdn Falls. View of US falls just across the street. Room was lovely - even had a nice fi...replace! Bed very comfortable, washroom large size - walk in shower, huge vanity - at least 6 feet long! Room was very clean. Small fridge and safe in closet. Location was pretty good - you could walk to the other end to Cdn Falls. Small coffee maker which uses the coffee pods - i took couple extra from home. The big “negative” with the hotel was the elevators!! Took forever and sometimes, it indicated that it was at the “lobby” level but then doors didn’t open and it continued up!! Jack the concierge was wonderful - took my bag when I arrived early and then when I checked out he tried to help me with the WEGo bus situation. Lovely man.

TripAdvisor users rated this property 2 out of 5

Strange hotel at a good location

480syda (Markham, Canada) on Dec 28, 2024

This hotel is located right on Clifton Hill with indoor access to the Waterpark, and views of the American Falls. The hotel itself is decent, rooms are small but adequate. The primary driver for staying at... this hotel should be the location, which is very convenient. However, I would not suggest you trust what they advertise when it comes to check-in times though. Our room was not ready/available until 9:30PM! Despite the check-in time being 4PM. We saw housekeeping staff still cleaning other rooms well into the evening, so this must be normal at this hotel. We just walked around the area waiting for our room to become available, which was 5 hours later. Very strange, as the staff seemed completely oblivious to the fact that this is not normal at other hotels. They were unapologetic and unconcerned. They eventually gave us free parking for the night as compensation for the ordeal, which too only came only after I expressed my thoughts. Additionally, they advertise Double Beds as Queens for some reason. Overall, we felt the management of this hotel is unethical and dishonest. There are similarly priced hotels available in the area with better standards.

TripAdvisor users rated this property 1 out of 5

Worst Management and Staff at any Marriot we stayed at.

Jason M on Dec 26, 2024

Nice location, awful staff and management. First, we are Marriot Gold Elie members - we stay at a lot of Marriot properties. As a family we decided that we wanted to spend Christmas Day in Niagra Falls. We... have someone with a disability that requires a lower floor - we called ahead and they stated we were put on the 2nd floor. We arrived at the hotel and they put us on the 6th floor - no explanation nor any communication. Fast forward to 9:30 PM - fire alarm goes off and we all have to evacuate. Ends up being unfounded yet elevators are closed and people on higher floors can’t get to their rooms. Kids are scared and crying all over the place. They tell all people on lower floors to walk up to their rooms - yet they continue to make loud announcements over the speaker until almost 11:30 PM. We called in the morning about his awful our experience has been - they refuse to identify themselves (which is illegal) and a complaint with the BBB will be started and management refused to call us back. This is a nice hotel that is ran poorly and with horrible staff members who don’t care about Marriot Elite members. We did call corporate and they are resolving our issues. They did manage to almost ruin our Christmas.

TripAdvisor users rated this property 3 out of 5

Unhappy with LF fees

Jennifer A (Austin, Texas) on Dec 15, 2024

You can’t beat the location of this hotel, and it was clean. The staff was friendly, and I had plenty of amenities. However, this hotel applies the LF fee to their charges, and the desk clerk misrepresente...d the LFE as municipal tax,. When I pressed and questioned and asked them to remove this, she told me she was not able to I asked to speak to the supervisor who reiterated that it was a fee that I agreed to pay in my room booking. When I looked at the charges on my booking confirmation, it says conference and tourism fee it does not mention the LF fee. Not only is the staff at this hotel, passing it off as a tax in order to legitimatize this charge, but it is misrepresented on their booking confirmation. I was also told that it was hotel policy to apply this charge, but that’s also not true because we had dinner at Massimo‘s and brunch at the Fallsview buffet and both restaurants we’re happy to remove the charge upon request. They also applied the LF fee to our parking and to spa charges, and one could argue that I did not agree to those charges when I booked the room. I am disappointed in the brands reluctance to remove these superfluous charges, which anybody who knows anything about the LFE knows that is nothing more than a cash grab to put money into the pocket of the business The bottom line- do your research ahead of time. There are businesses that don’t charge this ridiculous fee. And speak up if enough people speak up maybe legitimate businesses will get rid of this ridiculous fee.

TripAdvisor users rated this property 5 out of 5

Excellent hotel with a stunning view.

littleacorns3 (Toronto, Canada) on Dec 03, 2024

The rooms are spacious, immaculate and modern looking. The view is incredible and the staff are all super friendly and helpful I was here for a conference and the event staff were so warm and welcoming, I ...can’t wait to have another event here soon.

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