TripAdvisor Traveler Rating

Beautiful hotel, wonderful spacious rooms, and impeccable service. Just wish we had longer to stay!!! Great location close to airport and downtown and tons of restaurants. We are at the Italian restaurant at the hotel and -oh my goodness-amazing! I wish I could give them a higher rating than 5 stars! Thank you so much for a wonderful stay!

Well, it was an event my daughter and I were sharing and we wanted it to be special so I splurged on a fancy Hotel. After research your hotel, I chose to be on the Orchid floor. At the time of reserving I also asked for an early check in. I was told that I needed to do that on the day of arrival. Day of arrival comes, I'm travelling down from Kamloops. I called at 9:30 am to make my request. I was told I was first on the early check in list. My daughter and I walked into the hotel at 2:45 - 3pm and were told our room was not ready? First issue. Then I was asked to pay for another $75.00 deposit for incidentals, I asked what that was for and I was given not much of an answer, I was not aware of that additional charge. Issue # 2. The Lady at the front desk goes on to say that we could have an ordinary room and I responded that I wanted to little female extras the Orchid floor rooms provided ( Magazines, Hair tools etc.) I was told that we could still have that in the ordinary room. I was not pleased because I still think that the price I was quoted and paid for was for the Orchid room. Issue # 3, anyway, we went out for a walk and as we were leaving my daughter stopped at the front desk to inquire about the extras and she was told they were on there way up to our room. When we came back there was nothing brought in other than a small box of tampons and sanitary pads??? ISSUE # 4. Your beds were like lying on concrete, we were both incredibly sore Friday morning when we woke. Not at all happy about this experience. I'm not the type to usually leave reviews, but in this case I felt compelled to.

Unfortunately this hotel needs a refresh as it’s past its prime. Hallway carpet falling apart and trip hazards. Room was also not very clean. Bed was extremely uncomfortable… plastic protection on mattress was noisy. The scratchy sheets also smelled moldy and dank like they hadn’t been dried properly. Just felt icky all around. Really had high hopes given what we paid, but we were sadly disappointed and will not stay here again.

We chose this hotel because of its proximity to Rogers Arena. We were seeing ELO and able to easily walk to the venue and back. The room was comfortable, clean and we felt very safe. There is a security system in place. You have to use your room key to access the elevator. We took advantage of happy hour and the drinks and appetizers were great.

Conveniently located near EVERYTHING ! Spacious room, great view, large bathrooms. Comfortable bed. Filtered water on each floor. Safe. Near a Costco. Orchid floor display beautiful orchids. Easy access to WiFi, several clothing hangers and drawers for your clothing