TripAdvisor Traveler Rating

Yermi is the best with the entertainment crew, great experience at grand memories, the all you can eat buffet was good aloy off choices, the beach was excellent and the pool parties where the bartenders wh...ere amazing room service was on point

I want to extend a huge thank you to Naila Bonelly, our Mayordomo del Servicing Premium Class, for providing such outstanding service during our stay in Cuba at Grand Memories Varadero From the moment we a...rrived, Naila went above and beyond—she was incredibly friendly, kind, and always checked in on me to ensure I was comfortable and enjoying my experience. Her attention to detail and warm personality truly made a difference in our trip, making it feel more personal and luxurious. I also want to give a special mention to David Arregoitia, another amazing representative who truly elevated our stay. His professionalism and genuine care stood out—he consistently checked in on our entire family group, including my son, to make sure everyone was happy, comfortable, and well taken care of. David Arregoitia strong work ethic and kind demeanor added an extra layer of excellence to our vacation. Both Naila and David Arregoitia made our experience at Grand Memories Varadero unforgettable. Their dedication to guest satisfaction and their positive, welcoming attitudes truly reflect the high standard of service. We are incredibly grateful and will absolutely return knowing we’re in such good hands! I would give them a 5 ?? if the resort had a nice show.

we have been here 3 of us my friend,my mother and me to visit,share time and enjoy the entertainments of our friend from Grand Memories Santa Maria now here Leo the showman,the resort is very good,people a...re kind,hospirable,friendly,hepful and peofesional,the food is ok like drins,nice atention at the front desk,the rooms are good,Hansel,Thalia and other entertainers are good,we really like to be back !!!

I can’t emphasize enough: DO NOT GO TO THIS HOTEL Book anywhere else but stay AWAY from this disgusting, unclean, dated hotel. People who work there are thieves only looking to make extra bucks out of you!...! Unfortunately poverty has gotten in their head to another level and it’s affecting how they serve tourists now. Service sucks and the rooms make you feel like it’s a prison- SO so dirty and dated, it’s unacceptable. Mold, broken furniture and ceiling, cockroaches, spotted towels and sheets, broken doors and showers, I can go on. Add a few more bucks and go elsewhere in Cuba or just not Cuba at all at this point. Please please mark my words!!! The staff will try to convince you otherwise by maybe commenting on my post: don’t believe them. They have stolen from more that just one person. We’ve had the same experience as multiple other travellers there who shared with us!

What a great vacation at Grand Memories in Varadero. It is a clean hotel with lots of variety in the buffet to choose from, I especially enjoyed the fruit which was plentiful. The grounds were so beautiful... and the beach was breathtaking. Absolutely no shortages of food or beverages. For me a vacation is not a vacation without entertainment- the best entertainer was Leo he was absolutely amazing. He does not stop- always talking with the customers, and making sure they are comfortable and having a good time. You can't miss him cause every day he puts on a new costume to showcase the day and his exceptional talents as an entertainer. So many laughs, good times and entertainment from Leo, it wouldn't have been a vacation without him there. I will definitely return and be sure to bring a costume to add to his collection. When I was there they also had a live band that played classic rock music so a change from the spanish vibes, but you could still catch those on the beach, at the pool and disco at night.