TripAdvisor Traveler Rating

What I like the most here is the people they are very warm,hospitable,friendly,charismatic,charmers,helpful,professionals,warms…service here is great,good food and drinks,rooms are clean and comfortable,en...tertainment they keep as we’ll entertain all the time,we have a lot friends,I comeback as well here for sure as soon as I can !!!

Hi guys, my name is Greg, my Cuban friends call me Gregorio, lol I stayed at Grand Memories Varadero for one week in March, 2025. My experience was amazing! I liked my room, the hotel staff were very he...lpful and friendly and the food was good. The beech I was very beautiful with white sand and turquoise water. :) I enjoyed going to the disco and made many friends, including my super awesome hotel entertainer friend Leo who made my stay even more fun! He even took me on a day trip to Varadero on his day off where he showed me around! Thanks Man!!! ???? Will be definitely returning soon!!!

This year we stayed in Sanctuary. Rooms are really no different than the main resort that we stayed in last year. Our housekeeper was very sweet and looked after us very well. Our butlers were Ranier an...d Roxanne and they were very accommodating. Looked after our reservations for dinner and any issues with our room. This is our second time to this resort. We do not come for the food- which has been fine all week and not many shortages. We come here for our friends - people who work on this resort. We return for people like Mayren, who I have left donations of eye glasses with each trip. She will distribute these to the people of Varadero. This year I left them with Carlos- he delivered them to Mayren. They do these other things on their own free time. Then there is my dear friend Areyls who is just one of the greatest people who look after you at the buffet with her is Yenley - also just a darling and learning how to be one of the best too. We come here for Leo *(the Showman) and the vibe team under direction of D.D. and DJ Luis who plays our musical favorites as well as wonderful Cuban selections. Last but not least Urbi and Jorge the dynamic duo - cart drivers/ baggage guys. These guys are always amazing at what they do and entertain you and take good care of you during your stay. Grand Memories is definitely like a home away from home for us because we get here and meet up with our Cuban family. The bonus is the glorious weather and incredible beach and a few pools to choose from too. You should come and discover this place for yourself!

My room was great, which is located next to the quiet pool. It was a very lovely resort. The beach was amazing for five days out of our seven my cleaning lady. Maura was Amazing !! Every time we got back t...o our room our beds were made with a different style design with our towels or bedsheets. It was so cute every single time I love her. I love the staff here they are great. The beach is the nicest beach trust me you’re gonna love this place

I love Cuba, went to Santa maria starfish and it was a unforgettable experience, I'm currently staying at sanctuary grand memories, just got here at 8 pm yesterday , when I arrived had a nice gentleman shu...ttle me to the sanctuary check in , that's where things got .... unorganized. Stood in the lobby for like 10 min wondering what the heck to do , ( only my second vacation EVER) finally the check in opened the door and got us our room, ( no directions on where to go ) then we had to walk around the entire resort to figure out where our room was , luckily some fellow Canadians directed us. In the morning we didn't know where to go so we went to where the bus dropped us off and saw the grand memories buffet so we ate there , had a nice omelette . Then I figured there must be some sort of orientation for people who came from sunwing so I went to find the sunwing rep at sanctuary, found her and oh my , what a experience, I asked her when the orientation was as I didn't know where anything was her response, come back at 10 am , it was 9:45 so I walked around for a bit and went back , then she says I'm not getting up , sit down , I was like ummm ok, she then proceeds to very impatiently tell me where all the stuff is without even showing me a map , so yea all that was useless, and all she tried to do was get me to buy a excursion. Told me the one I booked at home through nexus was the worst one u can buy and to upgrade it , I was like umm no , then I was like well , maybe all is not lost and I can get the wifi password from this miserable lady. She tells me to go-to reception , so I walk the 4 ft over to the reception door , which is closed and theres 3 employees on the phone , I don't wanna barge in so I wait. After about 10 min the sunwing rep comes up to me and says what are u doing ? Im like , waiting to go in to get the wifi password she acts like I'm a idiot , opens the door disrupts their phone calls grabs a piece of paper In Spanish off the desk and hands it to me , thanks ? So I wait in the room for another awkward couple of minutes and then say I can't read the paper and need some instruction on the user name and number , go-to the room it doesn't work, go back to the desk , they grab my phone and do it themselves, then I go-to another room to figure out what the heck is happening. I thought I had a la cartes I thought i had a butler , what the heck did i pay for in sanctuary? Found the butler and she made up for the entire experience, she apologized that we couldnt get into any a la cartes ( on our second day ) and proceeded to book us for the rest of the week. So here I am on day 2 and I've eaten a hamburger . When I have unlimited a la cartes. Lots of other people were complaining about the unorganization as well , I'm sure they are focusing on the people who are regulars but as a person experiencing somewhere new, I wont be coming back . They have 5 days to show me the Cuban hospitality I've been reading about , thus far , nil.