TripAdvisor Traveler Rating

Everyone here is wonderful. They do their best to make sure everyone is happy and having a great time. They are the sweetest people you will meet. I have met an amazing amount of incredible people includin...g Candy he is the best. You will have a wonderful time here with everyone and the views are amazing.

Stay away. Was sent here when bella vista had an electrical fire due o bad maintenance. Arrived to a 6 hour check in. Miserable staff. staff that takes forever to check you in then they treat you like crap.... No service in buffet could not get a spoon or a drink of water they just ignore us like we are invisible. Complained to one of the 6 managers that were standing talking by the front door and not helping people check in, he didn't care. It is like Iberostar Laguna Azul does not want Canadians here, as all the Canadians from bella vista were sent here. People from other countries were sent to better resorts.

I was in this wonderful resort with my family, it’s beautiful, great service, good food and candy boy is a G man from the entertainment team. The beach is amazing, white sand, clean beach, and i love the b...ar! the bars make great drinks and the specials restaurants are very good. The entertainment team are the best in this hotel. we want to comeback again.

Extremely unfriendly staff. Specifically all bar tenders, especially the lady at the beach bar across from the kids centre. Absolute terrible negative energy. The whole trip would have received a much bett...er rating if the staff were simply friendly. We are a polite, well tipping, quiet couple who offered nothing but respect. Food at buffet was not below a low expectation for quality food. Otherwise, if you're willing to deal with unfriendly staff, the relax restaurant offers a portioned meal at breakfast and lunch. If you're okay eating the same thing every day, you won't go hungry and it's not terrible. Low supplies for anything to mix into your drink. If youre okay with orange Fanta and rum, wine, or beer, there's no shortage. Entertainment team is incredible and they do care about your stay. All rooms need serious updating. No bugs or cockroaches like other reviews report, but outdated, slightly uncleanly and broken shower head, drain and door locks.. but otherwise it was fine. Jazuzzi's both broken on resort, broken soap dispensers in washrooms, etc. Cleaning lady Dounia was the only friendly person we encountered for a brief 10 seconds. She was the most deserving of extra tips, for her smile alone, No need for the negative staff attitudes- everyone on the plane spoke about the friendly staff at the other resorts. All maintenance and updating needs would easily be overlooked if staff were just friendly. Beach and sunset are amazing,

I just returned from a family vacation at Laguna Azul. We were a group of 8 with adults and teens. We generally had a great time. My favourite part of this hotel was the staff and management. I felt they w...ere in a “building” phase of development, which many in Cuba are facing right now. There are shortages but the hotel did its very best to accommodate them. So what were the stars of the experience: - the grounds crew and gardeners. They were so incredibly helpful a finding chairs and answering questions. Especially the man at the pool. - speaking of the pool. It was amazing. So clean and the design was great to relax alone or socialize with the group. - the beach. It was easily the best stretch of beach on our section of the peninsula and the bar at the beach with the Slushies was my favourite bar. - the pool bar service was quick and the bar tenders had a generous pour! - the cigar lounge had such a great vibe and was the best place to get a coffee on the resort. - all the staff were just so patient and friendly - the egg cook in the buffet was so good and I looked forward to seeing him every morning for breakfast Fresh pizza and grilled meat was a huge plus to the buffet. The rice and beans and stewed meats were my favourites. - we liked our food at the Japanese restaurant - the character of the hotel was really lovely - the entertainment was really top notch. Room for improvement: Our door lock was broken and the reception got to know me very well for my many visits to the counter. - the food in the buffet surprised us as it was really good. But sometimes it was not. Consistency of food temp the main concern - the Romantica restaurant was mid. Not bad and the food was hot but I would skip it for the buffet - the snack shack was greatly improved when the waitress started working there halfway through our trip. (She gets 5 stars!) Consistency of the heat of food would be nice My biggest recommendation to the hotel would be to hire an accessibility manager. Someone to advocate for guests with disabilities and diary restrictions. I really felt the management team’s love for this hotel and they appeared to really care about their staff and guests and that made me love the resort. I would love to return in a again and see how much they have improved.