TripAdvisor Traveler Rating

Our main area of concern was breakfast in the palm restaurant On each morning there was never a table ready although there were numerous tables empty. So each day we would wait for one to be made up. Most days in a queue. I have to say the quality of the food was far below standard for a five star hotel. On our first morning I ordered "eggs benedict" What was delivered was a soggy muffin of sorts with a thick slice of ham and two hard poached eggs. I mentioned to the waitress who informed us we needed to ask for runny yolks when ordering! Since when do you need to order runny poached eggs. Day two I ordered the "traditional breakfast" Upon cutting open a sausage I discovered it was raw inside. I brought this to the attention of the waitress who took the plate away and five minutes later a chef came out and politely said "that this was the local cured sausage and they look like that inside" Before the plate was removed I cut open the sausages and took photos of them. They were clearly all raw inside. He did offer to make me something else and I opted for a plain omelette. The next day I tried with the eggs benedict again, stating that I would like the poached eggs to be runny. Once again they came hard boiled. My wife had the avocado toast and her poached eggs were also hard. I am totally shocked that a kitchen in a five star hotel is unable to poach an egg. The yogurt ran out twice and we were told there was no more in the hotel! Pastries ran out twice and never replenished after being told they would. I understand the move from buffet to a la carte to save wastage, however this makes it easier for the chef to keep standards high with everything leaving the kitchen and this is not happening. One morning we arrived at 10:05, at 10:15 once the couple in front were eventually seated, we were asked to place our order as they were taking the food away. We were not even sat at a table at this point. After a polite push back the greeter backed down. This was the first morning we had met this staff member. I drink espresso and would request this each morning. Some days I would be served a large black coffee, espresso in a mug. Never the same coffee twice. Due to the standard of breakfast we never ate in the hotel opting to eat our lunches and dinners in restaurants outside of the hotel. The exception to this was a pizza whilst sitting with friends. On the evening of the managers cocktail party, we received no greeting from any staff members, or a welcome drink. No staff were wearing name badges. If they were we could have introduced ourselves to them. We never met a manager then or the entire stay. A first for us staying in a five star hotel. When staying at the House all staff and managers would introduce themselves during our stays with them. We had afternoon tea once. Reason for this, We were told we could not order espresso or Americano with afternoon tea. We have never heard of such a thing. Never bothered after that experience. Bar service was extremely slow if you sat on the tables under Taboras. Again this made our decision to spend our evenings outside of the hotels easier. When shown to our room, Peter explained that the mini bar was broken. Upon speaking with other guests, it actually looks like they have basically all been turned off. Peter kindly brought us a small fridge to place water in. Unfortunately we think the fridge was used for the cold towels as anything placed in it smelled and tasted of eucalyptus. We received an info sheet on the Wednesday night! The info sheet was relating to things which had started on the Sunday! There was no ice ever placed in our suite. All other hotels would do so early evening. Upon checking you do state this should happen twice. On the fourth night of requesting for some ice at the bar we were informed there was an ice machine near the room. Why was this not highlighted to us. Overall the hotel lacks any sparkle. Beds in the beach are tired and rusty. Very easy to spray and look fresh. We completely understand the weather destroyed the beach, however other hotels which have faced the same problems on Barbados, Maldives etc barge in sand. There was no attempt to rake the beach of all the rocks. Again a days work and the beach would be so much better. The wall backing the beach needs painting. This was a common theme throughout the hotel. Palm restaurant is in desperate need of decoration. Never once were we asked by a member of staff how was our stay. All these small issues are what ruins a hard earned holiday. I am sorry to say but the Fairmont Royal Pavilion is not anywhere near five star standard in its present format. I would like to add that Mr Martinez (general Manager) after receiving my email took the time to call me when I was home and discuss my points and reassure they would be addressed.

A wonderful stay for our 25th Wedding Anniversary. All the staff were brilliant and the facilities were great. Breakfast was delicious and generous and lunches/dinners in the restaurant by the pool were also very good. We used the gym and the cold face towels, water and fruit were an added bonus. Evening turn down was welcome with a bottle of fresh water, restock of coffee etc and a bedtime note! Having the taxi's to hand each evening to whisk us off to whichever restaurant was very convenient and the reception staff organised a car rental for us too. We would definitely return and recommend the hotel.

Wow! What a fabulous experience! From being greeted by the front desk team, to Dawn thinking of every special detail for us to celebrate our friend’s birthday, we absolutely loved our time at Fairmont Royal Pavilion! Cons: - There is zero diversity in terms of guests and I’d say it’s more of a mature crowd. There were so many people surprised to see African American people at the resort, which I found odd and a little disappointing. - If you’re looking for entertainment in any way, this isn’t the resort for you. It rained pretty much the entire day one of the days we were there so we found ourselves stuck in our room. I would have loved to attend some sort of hotel hosted activity to keep us from cabin fever. - The rooms are super duper clean and a good amount of space, but could use a refresh. Furniture is outdated, but bc the room was so clean, I was ok with it. - The resort is in a town where there isn’t any local food. We were 45 mins away from Oistin’s which is where we had to drive for island food. - The pool is pretty small, but this also isn’t the audience that hangs at the pool all day. I believe I only saw 1 person in the pool the 5 days we were there. Pros: - Food and drinks are PERFECT! Although pricey, every single item we tried was delish! - Beach was very very clean and literally right outside of our room. It was amazing! - The service! Service in itself would have me coming back. I loved how the employees would stop and make conversation with us. They gave food and nearby entertainment recommendations and they checked in constantly to make sure we were ok! - Our room was cleaned and organized multiple times a day which was a surprise and appreciated! Overall, this is not a party or entertainment resort. It’s peaceful and relaxing. If you want to reconnect with a spouse or celebrate on a low key level, I’d def recommend this hotel. We will absolutely be back! Maybe for an anniversary. Thank you to the entire team for your hospitality!

Just returned from our second visit to this beautiful hotel. The position of this hotel overlooking the beautiful uninterrupted view of the sea is absolutely second to none. All the staff go out of their way to make you feel at home and most after day one can remember your name . The rooms are so modern and clean makes you feel home from home. The only reason I’ve taken a star away is that last visit we had a fridge which in the heat is nice to drink cold water instead of room temperature water. Last visit also was a hot buffet breakfast including an egg station. The a la carte breakfast menu was really nice but I just preferred the original option. The two small niggles did not spoil my beautiful stay and I will most definitely return to The Fairmont but I just wanted to give my honest view. Thank you to everyone who made my stay wonderful.

Really great week staying with yourselves, from start to finish was very well looked after. Service from all staff was outstanding, and the the little touches with evening turn down were made extra special. Food in all restaurants, bars was really good.