TripAdvisor Traveler Rating

We are a couple in our 50s from Calgary who visited late Feb 2025. This was our 2nd visit to Krystal Grand Cancún all inclusive and it was even better than our previous stay! Last year there hardly any act...ivities or shows. We were delighted to see how much there was to see & do this year! Alejandro and Rene from the entertainment staff worked tirelessly to ensure everyone had a great time. (Other great staff too that I forget their names) Please make sure you tip them too as well as the servers bringing drinks & food to the beach. Everyone works so hard! We particularly liked the beach volleyball & Zumba as well as the international show & fire dancers. The main thing we love about this resort is that you can swim in the ocean. It’s very calm and the most spectacular turquoise blue color. We’ve stayed at other resorts in Cancun and the riptides are so bad that you can’t go in past your knees. The Krystal Grand has the best beachfront! We loved how lattés were included at the coffee shop and that they provide non dairy options like soy or almond milk. The baristas were so nice, remember to tip them too. On our last night, there was a beautiful barbeque on the beach. It was outstanding, apparently they do it every Sunday so make sure you don’t miss out. You don’t need to make a reservation, first come first serve. Can’t wait to return in 2026!

This was such an enjoyable trip! The elevators were a little slow but that was okay! JULIAN AT THE CENTER LOBBY BAR WAS MUCHO FANTASTICO!! He did really awesome!!! Only thing I’d say was to have more barte...nders at the lounge and center lobby bar! Those guys were working HARD but would have been better with more bartenders! Then there would be faster drinks served and they wouldn’t be so overloaded!! But everything else was great! I had so much fun!

Jerson and Isai were great waiters, excellent service! The food was really good and they were really attentive with bringing drinks. On the whole, the hotel was more family oriented than for friends and ...the buffet was average at best but the a la carte restaurants were very good in comparison. The rooms were dated and has a few issues, but for the price we paid we had no complaints.

Generally the hotel was good and very clean. The dining side was a nightmare for seating people. This was the most frustrating experience. The beach and sea 10/10 The servers at the pool or beach were... fantastic. Working in the heat all day with a smile! Young server Jerson, Isai was excellent. Good English and very attentive. Great job Jerson!!

My husband & I stayed here for one week. The staff is amazing. Felix our server at the pool rocks. I give this hotel a 3 star for several reasons. The O restaurant was terrible waits to get in with 1/2 ...of the restaurant empty,( Staffing issues) and the food sucked. Breakfast consisted of fruits & yogurt boxed cereal cold pork sausage, toast,cold french toast chunks & cold pancakes fried beans & chips. There was no eggs available unless you went to the omelet station & the line up for that could be up to 40 mins also no bacon. I did hear you could request it. Lunch & Dinner were also a fail in my books. We only ate there 3 times. You had to book the specialty restaurants in the morning as per usual at any hotel, but they changed that on Monday. The BBQ on Sunday night was amazing but it was almost like it was a secret. We didn’t know about it until we smelled it & followed our noses lol. The Asian restaurant was also good, but hard to get into Like I said they changed the reservation process & it became first come first serve- long waits to get in. Our room was clean but it’s an older hotel and could use some up grades. Unfortunately this is a hotel that we will not return to