TripAdvisor Traveler Rating

My experience as a guest of honor at JW Marriott Anaheim Resort for our family friends’ 50th-anniversary celebration was deeply disappointing. What should have been a joyous and memorable milestone was marred by the hotel’s failure to deliver on a fundamental and specific request: properly preparing the filet mignon for all guests. Our hosts had clearly communicated their expectations to the party planning staff, specifying that the filet mignon be cooked medium-rare and seared. However, on the day of the event, what we were served was far from acceptable. The filet mignon was overcooked, tough, and unpleasant to chew—completely overdone to well-done. Several guests complained that the filet mignon steaks were inedible; they could not even eat the steaks. Many guests shared similar sentiments about the meal after the event, but of course, no one wanted to vocalize their dissatisfaction during the celebration out of respect for the hosts and the occasion. What made the situation even worse was JW Marriott’s dismissive and unprofessional handling of the matter. When our hosts approached the staff afterward to express their concerns, the hotel denied any wrongdoing, claiming that the filet mignon steaks were cooked properly, and claiming no complaints had been made during the event. It’s absurd to suggest that guests should have raised issues with staff at the party itself—doing so would have been inappropriate given the nature of the occasion. Instead of acknowledging the feedback and taking responsibility, JW Marriott’s representatives chose to dismiss it, leaving our hosts frustrated, disheartened, and emotionally distressed. For a hotel of JW Marriott’s stature to fail so spectacularly at both execution and accountability is very disappointing. This wasn’t just about a meal—it was the centerpiece of a once-in-a-lifetime celebration, and their inability to deliver on such an important detail left a bitter impression on everyone involved. I can’t recommend JW Marriott Anaheim Resort for hosting or planning any special event. Their lack of care, attention to detail, and refusal to take ownership of their mistakes make them unfit for occasions that demand professionalism and respect for their clients’ expectations. This experience has left us—and especially our hosts and family friends—with an indelibly negative memory of what should have been a joyous celebration.

A very helpful Desk person named Daniela gave us a very warm welcome to the wonderful hotel, assisting us with tickets to nearby events and different activities within the hotel. She was a shining star in the hotel. Very much enjoyed our time.

Everyone at this establishment is top notch and a cut above the rest. Every interaction with an associate resembled kind customer service and the willingness to do anything they can to make our stay exceptional. We will gladly be back and look forward to coming to this area specifically because of how their team made us feel. Shout out to Joy and Collin for our check in experience, and Liz for making our food and beverage visit seamless and fantastic.

We have stayed in some great places with phenomenal service, but our experience at the JW Marriott Anaheim Resort rose to the top! Our check in experience was top of the line, though I didn’t catch the gentleman’s name. Daniella and Tyler at the front desk are genuinely beautiful people who truly care about making you feel like family, and do so by making your time here the absolute best it can be. We had something really challenging come up during our stay and these two went above and beyond to alleviate the stress for us and to make sure everything was okay. I felt so genuinely heard and seen by them it made me cry! The human element can sometimes be missing during hotel interactions, making them feel transactional and insignificant. But not here. I’d be friends with them if I lived locally!!! That’s how kind they’ve been to me. At the end of that exceptionally stressful day, I returned to my room to find the kindest handwritten note and some thoughtful gifts, including bath slats and a bath bomb, which my aching body needed badly! Blown away! From start to finish everyone has been exceedingly friendly, helpful, welcoming and accommodating. There hasn’t been one unfriendly staff person anywhere we’ve gone in the hotel. The rooms and general hotel areas are stunningly beautiful, the beds very comfy, the lounge and views unbeatable. And Camille at Starbucks is my girl!!! Brings total joy to my mornings before we head out for the day. It’s going to be hard to leave! Thankfully, we are hard core Disney people so we’ll be back. This experience has turned us into loyal customers for sure. I can’t imagine going anywhere else! Super grateful for this stay!!!

It was our first time staying at the JW Marriott and we had such a great experience. The hotel has valet service and they helped unload our luggage while we checked in at the front desk. Joy assisted us and he was very friendly, checked us in quickly and explained the hotel amenities. The hotel and our room was very clean and we chose to stay here since it’s a 10 minute walk to Disneyland. Our room was cleaned daily. The food at their restaurant is very good too. We will definitely come back and stay here again.