Bahia Principe Luxury Runaway Bay - Adults Only reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.2
  • Rooms 4.2
  • Service 4.1
  • Value 3.9

5654 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not so great.

Cathy W on Apr 05, 2025

The overall trip was fine, the staff were great and friendly. During our stay there was a power outage and my husband and I were stuck in the elevator between floors, there was no safety protocol in place ...and with the help of one staff member we did get out. We did request to be moved from 6th floor to 1st floor which they did accommodate but there was no follow up from management to see how we were doing and no compensation for our very unpleasant experience which left me with a lot of bruising on my legs and very upset.

TripAdvisor users rated this property 4 out of 5

Beautiful vacation, keep your wits about yourself

Mccloudy9 (Toronto, Canada) on Apr 04, 2025

We had a pleasant stay here. Hospitality was great. Food was really good, don’t miss out on the jerk hut on the beach. The biggest issue we had was the size of the resort. It’s big, really big. Mega size...d. If you stay on the adults side, the walk to the natural beach is quite long. Nearly a kilometre. Although it was a beautiful area, the long walks wet back and forth don’t feel great. By the end of the week you’re tired of going back and forth. When we were checking out they tried withholding our bus tickets (preventing us from leaving) for charging us for wine, which we didn’t order or consume period. Not a sip all week haha. We told them and they insisted we pay. I said absolutely not. Get the managers involved because we’re gonna figure this out. Anyways, after 2 hours in the lobby arguing with staff on who’s paying for this, they gave in. Seems like they like to intimidate (try to) until you’re snapping on them like the many one people they are. I assured them we’re doing pretty well, and if I wanted 40 bottles I’d order and pay for each of them. We were kinda upset that this was the ending of the trip The decor is a little dated but didn’t really matter to us. We weren’t there to judge the tables and chairs, just to have a good time. Room service takes an hour, perfect for your late night snack. Also, lots of sellers for things on the beach, they do become pushy. Be straight up and honest “I don’t want to buy anything” because a simple “I’m good” turns into “would you like to be better?” So just be honest and straight up, they can be big arm twisters. Would definitely recommend travelling to here but, don’t be taken advantage of.

TripAdvisor users rated this property 4 out of 5

A good holiday

darrenrigden1965 (Farnborough, United Kingdom) on Apr 01, 2025

A good luxury hotel. The staff are amazing and made the stay special and the food was excellent. The mini bar was a let down and some of the furniture in the room was damaged. The drinks are strong but we'...re amazing. The beach and the pools were excellent.

TripAdvisor users rated this property 1 out of 5

not good

gillian m on Apr 01, 2025

Definitely not luxury rooms need updating bad entertainment cold food staff ignored me at the bar many times concentrating on Canadians and Americans al a carte restaurant closed most of the time because h...otel not busy hassled to go to presentation for privaledge club

TripAdvisor users rated this property 1 out of 5

Beware

Laurie L on Apr 01, 2025

NO LUXURY This hotel is not worth visiting, terrible front desk, check in and management Rooms are dirty and run down, plugs are extremely dangerous , sockets hangout of the actual plug !!! The noise is un...believable all night, we paid to change rooms and still struggled to sleep Beaches are terrible and very hit and miss on premium liquor. Wine is disgusting undrinkable Sorry we paid to visit this resort

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