Overview
Your All-In Luxury® experience starts in one of the Caribbean’s most idyllic settings. A warm reception and chilled cocktail set the tone for a delightful vacation experience. After a day of enjoying the extensive and unlimited reservation-free dining and drink services and partaking in activities, sports, and entertainment programs, guests will relax in the comfort of elegant rooms. Discover modern facilities, warm staff, and an exhilarating locale, rich with culture and world-class cuisine, which create the perfect backdrop for an unforgettable All-In Luxury® escape. Designed for travelers of all ages, this modern resort features three distinct sections offering a family friendly vacation experience in the general resort, Diamond Club™ for premium butler service as well as exclusive pool, beach and dining areas and Hideaway, an adults-only oasis.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
407
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- Preferential room locations with the best views.
- Personalized butler service
- Beach butler services and assistance from sunrise to sunset.
- Instant Messaging Services with your Personal Butler.
- Priority reservations at specialty restaurants.
- Personalized and seamless check-in and check-out at the lounge.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A Variety of snacks, appetizers, and sweet treats.
- Access to the private Diamond Club™ Lounge, a haven of elegance.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Diamond Club™ guests.*
- Exclusive beach area with dedicated bars with bar-to-sun lounger waiter assistance.
- Private and upscale breakfast experience at a designated exclusive restaurant venue.
- Welcome bottle of sparkling wine on the house uncorked by your butler.
- Complimentary in-suite bottle of wine and basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with speciality coffee pods.
- Upgraded set of bathroom amenities.
- Complimentary beach bag and slippers for you to take home as a special gift.
- Luxurious 100% pure fine cotton robes in your room.
- In suite complimentary aromatherapy from The Royal Spa.
- Nightly turndown service for ultimate relaxation.
- Exclusive 24/7 room service menu options.
- Room Service priority delivery and timing delivery guarantee.
- Thoughtfully chosen pillow selection from The Royal Spa menu.
- One hour of therapeutic hydrotherapy access during your stay, featuring Jacuzzis and revitalizing circuits.*
- Access a variety of spa services at a preferential price of 20% off.
*Availability dependent on the hotel
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- Preferential room locations with the best views.
- Personalized butler service
- Beach butler services and assistance from sunrise to sunset.
- Instant Messaging Services with your Personal Butler.
- Priority reservations at specialty restaurants.
- Personalized and seamless check-in and check-out at the lounge.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A Variety of snacks, appetizers, and sweet treats.
- Access to the private Diamond Club™ Lounge, a haven of elegance.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Diamond Club™ guests.*
- Exclusive beach area with dedicated bars with bar-to-sun lounger waiter assistance.
- Private and upscale breakfast experience at a designated exclusive restaurant venue.
- Welcome bottle of sparkling wine on the house uncorked by your butler.
- Complimentary in-suite bottle of wine and basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with speciality coffee pods.
- Upgraded set of bathroom amenities.
- Complimentary beach bag and slippers for you to take home as a special gift.
- Luxurious 100% pure fine cotton robes in your room.
- In suite complimentary aromatherapy from The Royal Spa.
- Nightly turndown service for ultimate relaxation.
- Exclusive 24/7 room service menu options.
- Room Service priority delivery and timing delivery guarantee.
- Thoughtfully chosen pillow selection from The Royal Spa menu.
- One hour of therapeutic hydrotherapy access during your stay, featuring Jacuzzis and revitalizing circuits.*
- Access a variety of spa services at a preferential price of 20% off.
*Availability dependent on the hotel
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Royalton Signature rain shower and In-suite Jacuzzi Soaker tub
- Balcony or Terrace
- Preferential room locations with the best views.
- Personalized butler service
- Beach butler services and assistance from sunrise to sunset.
- Instant Messaging Services with your Personal Butler.
- Priority reservations at specialty restaurants.
- Personalized and seamless check-in and check-out at the lounge.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A Variety of snacks, appetizers, and sweet treats.
- Access to the private Diamond Club™ Lounge, a haven of elegance.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Diamond Club™ guests.*
- Exclusive beach area with dedicated bars with bar-to-sun lounger waiter assistance.
- Private and upscale breakfast experience at a designated exclusive restaurant venue.
- Welcome bottle of sparkling wine on the house uncorked by your butler.
- Complimentary in-suite bottle of wine and basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with speciality coffee pods.
- Upgraded set of bathroom amenities.
- Complimentary beach bag and slippers for you to take home as a special gift.
- Luxurious 100% pure fine cotton robes in your room.
- In suite complimentary aromatherapy from The Royal Spa.
- Nightly turndown service for ultimate relaxation.
- Exclusive 24/7 room service menu options.
- Room Service priority delivery and timing delivery guarantee.
- Thoughtfully chosen pillow selection from The Royal Spa menu.
- One hour of therapeutic hydrotherapy access during your stay, featuring Jacuzzis and revitalizing circuits.*
- Access a variety of spa services at a preferential price of 20% off.
*Availability dependent on the hotel
Amenities
Exterior
Lobby
Lobby
Lobby
Beach
Beach
Beach
Pool
Armadillo
Armadillo
Calypso
Calypso
Calypso
Gourmet Marche
Gourmet Marche
Grazie Italian Restaurant
Grazie Italian Restaurant
Hunter Steakhouse
Lobby Bar
Martini Mix
Diamond Club pool
Diamond Club Beach Bar
Diamond Club Beach Bar
Diamond Club Beach Bar
Sands Beach Bar
Zen Restaurant
Scoops
Scores Sports Bar
Splash Park
Splash Park
Spa
Spa
Spa
Location
Reviews
TripAdvisor Traveler Rating
An honest review. (UK)
emma a (Shrewsbury, United Kingdom) on Nov 16, 2024
The hotel staff went on strike a week before we arrived at the hotel, so we were apprehensive to say the least! 1. Check In Absolute shambles. Took over 1.5 hrs. We were instructed to wait in the lobby, some time later fill out a form, some more time later go up to the desk pay $200, sit back down. A man comes and puts your wrist band on. Woo hoo we thought done! Nope. You room is not assigned to your band (it acts as your room key) Wait some more time, and more time. People were getting angry. Finally we got our bands authorised and into our room. It was the worst check in I’ve experienced. 2. The Room It was nice, ish. A bit tired, not the cleanest. Mini bar not stocked, although this was rectified within 15 minutes The air con was not the best, but it wasn’t unbearable. IT IS NOT COLD ENOUGH TO KILL THE MOSQUITOS, so we slept in fear and got bitten in the night. Not good Lots of towels and a very comfy bed Good water pressure and always hot water 3. The Beach’s We loved the private beach! No vendors trying to sell you things. Lots to see if you want to snorkel straight off the beach. No rain for a day and it’s crystal clear! Beautiful. The beach beds on both beaches are very tired. The main beach on Bloody bay was very nice also, but you will be harassed. Also note no beach bar unless your Diamond Club which is bizarre! 4. The Food The buffet is great, on par with your resort in Mexico. Huge selection. Cooked to order Fish, Steak, chicken The breakfast was also great, everything you could wish for. The ‘specialty’ restaurants are diabolical. The Tex Mex, we walked out and went to the buffet, it was SHOCKING! The Steak house was ok. We gave up after that and just used the buffet. 5. Entertainment A mixed bag. The Bob Marley tribute was amazing. The rest think Butlins in the heat and VERY loud. Royalton listen up: that Beauty and the Beast show was so bad it was funny. My husband and I were In hysterics by the end. 6. Staff Again a mixed bag. Reception, especially the woman in the white shirt, very rude. The bar behind the plaza, miserable! As reported before, staff openly selling weed. We were never asked but saw it on the beach. Bar staff in the sports bar and coffee shop were very friendly. Our room cleaner was also lovely. Conclusion: Would I go back, no. Although this review seems a little scathing we didn’t have an awful time. The sun is out, the beach is beautiful and the drinks are flowing. It’s really not a 5 star hotel, but if you want a week in the sun and pay a reasonable price then ??????? For the management; We have stayed in the Royalton St Lucia, Mexico, Grenada so we are very familiar with the brand and usual standards of your hotels. This is not it. You can sort this out Royalton. Spend some money, get better chefs and do the renovation needed. Good luck
Sinking Ship
G3895IAalexr on Nov 14, 2024
Rating overview : Staff: 2/5 Food: 3/5 Daytime Entertainment: 0/5 Evening Entertainment: 0/5 Cleanliness: 1/5 Health & Safety: 0/5 State of Repair: 0/5 Beach: 2/5 Pool: 1/5 Review: I’ll get straight to it—out of over 40 holidays I've taken, this one ranks at the very bottom. I was counting down the days until it was over. This hotel is advertised by TUI as a 5-star platinum resort, but it's nowhere near that standard. If this is 5 stars, I’d dread to see a 3-star. At best, this place deserves 2 or 3 stars. The hotel is in disrepair, and after a few days of rain, water leaked through the ceilings, windows, and even near televisions, creating a massive safety hazard. Some guests were moved rooms multiple times due to similar issues, while we dealt with a strong damp smell. Nearly 80% of the staff seemed unfriendly and only attentive if tipped, though 20% were outstanding. We saw some staff prioritise serving younger, attractive guests, which was highly unprofessional. The general atmosphere among staff was quite negative—they seemed unhappy, and it showed. Safety is also a major concern. There are live electric sockets in the lobby floor near leaking ceilings, and large speakers placed precariously near the pool. Staff even offered to sell us marijuana, which is not what I want to experience on a holiday with my wife. Dining was one of the few positives; the main restaurant was decent, with good variety. However, in the à la carte restaurants we were rushed through courses, which took away from the experience. The lobby bar staff were pleasant, but the lack of music and air-conditioning made it unappealing for a full evening. Daytime entertainment was poor—loud, repetitive quiz shows that became tiresome. The pool area was filthy, with trash like cups and straws floating from the previous day, and wasps all around due to the mess. Service at the snack van was slow, rude, and disorganised, with frequent shortages. Evening entertainment was worse; I found myself going to bed early because there was simply nothing enjoyable happening. We were on holiday for my wife's birthday, we received a card from TUI wishing me a happy birthday, and it was 2 days late not my wife yet again something elde Tui got wrong despite raising concerns with them multiple times. Dirty plates left in stairwells for days and other cleanliness issues were reported but not addressed for days. TUI’s “5-star platinum” label is misleading—it’s based on the local authority's rating, not TUI’s. Platinum here just means paying extra for Diamond Club or Hideaway, which, according to other guests, are no better. We shared our concerns with Amoy from guest relations, but she seemed unaware of most issues. If this hotel were in the UK, it would likely be shut down for health and safety violations. The best part of my trip was my final day, spent outside the hotel. I will never return here and strongly encourage others to think twice before booking.
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 4-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada -
Save $200 with a minimum 7-night stay at select all-inclusive Royalton Luxury Resorts and Planet Hollywood Hotels & Resorts properties in Mexico and the Caribbean.
St. Lucia, Cancun, Antigua, Punta Cana, Grenada, Montego Bay, Riviera Maya
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
