Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
This sleek and elegant deluxe hotel is newly renovated and features modern, contemporary accommodation and state of the art amenities. Conveniently connected to Grand Central Station and sporting a prime location within walking distance to some of the major attractions including Times Square, Central Park, Fifth Avenue Shopping and Broadway theatres.
Resort fees include
- Premium high-speed internet access.
- Long distance and international calls.
- $15.00 per room per day Food and beverage credit in The Market
- Grand Central Terminal coupon book.
- 20% off Exhale Spa services
- 10% off Sightseeing Flex 3 Attraction Package (visit Concierge for redemption)
- 10% off City Sightseeing Bus Tours and Packages (visit Concierge for redemption)
- Special perks at Macy's Herald Square - present your room key or booking information to redeem
- 25% off One World Observatory Ticket
- 20% off New York Botanic Garden Tickets
Check in
4 p.m.
Check out
11 a.m.
Rooms
1298
Inclusions
Rooms
Amenities
New York Central Restaurant
The Lounge at New York Central
Exterior View
Lobby
Guest Room
Fitness Center
Lobby Fountain
Location
Reviews
TripAdvisor Traveler Rating
Five Night Stay at the Grand Central
andyh67186334 (Coalville, United Kingdom) on Jul 13, 2024
If you are travelling from JFK, then I recommend you take the Air Train followed by the Long Island Rail Road to Grand Central Station. It's the cheapest and most convenient way to travel to and from the airport. The lobby of the hotel is quite dark and depending upon the time you check in or check out, the queues can be quite long. My check in was swift and I was assisted by Shannon who looked after me through the whole of my stay. He arranged an upgrade to the Presidential Suite for me and also complimentary access to the Commodore Lounge. Claudine on reception was someone I used to have early morning chats with and she also made my stay enjoyable. Christine and Grace on the Concierge Team were also very helpful and friendly, as I wanted advice on walking around the city instead of using public transport. In the Commodore Lounge, I was greeted by Byrah, who again, chatted to me and looked after me throughout my stay. I also got to know Fatima from the housekeeping team who ensured all of my room needs were catered for. Access to the Commodore Lounge is dependent on Hyatt status or can be accessed for a fee. I have used many hotel lounges around the world and this was a little disappointing as it didn't reflect a premium experience. There was no glassware for juice, no bowls, plates or dishes for food and no metal cutlery for eating. There were pot mugs and metal spoons near the coffee machines, but everything else was plastic or you ate porridge and cereal from a disposable plastic container. There also needs to be a wider choice of healthier foods and snacks. As is the case for the rest of the US, the Destination Fee, is something I completely disagree with. The fee is sometimes included with your room rate, but with my booking it was not incuded. The options vary from state to state and hotel to hotel, but can cost an additional $40 per night per room and sometimes per person!! You are charged for premium wifi and then allowed a credit of $15 per day for items from the Market which is at the side of check in. Please note that the hotel has greatly inflated the prices of items so that you spend more than the $15 and are charged extra fees. I managed to keep any purchase under $15 as a matter of principle. I didn't use the Restaurant in the hotel, but I remembered the Manager Mickey when she looked after me at the Waldorf Astoria 8 years ago, so we kept in touch during my stay. There is also a fitness centre on the 35th floor which I never used as I walked between 12-15 miles each day. My suite was located on the 34th floor and was the biggest suite the hotel offered. It was very spacious, clean and comfortable and some of the furnishings could be more luxurious. However there were no bathrobes or slippers in the room, but were available on request. An umbrella also isn't provided, but you can rent one from the lobby, that's a first for me. The kitchen was well equipped but did not provide any glassware, metal cutlery, plates, dishes or cups, which you'd expect in a top suite. The location of the hotel is great, as you can walk everywhere or just go next door to Grand Central Station to use the subway. When you exit the hotel through the main doors, be aware of people sleeping in doorways and smoking cannabis as it was decriminalised two years ago. Also be aware of the rickshaw riders who can target vulnerable individuals. If you need to go anywhere close by, either walk or use the subway. There was always a police pre scene outside the hotel and Grand Central, so it is safe, just be prepared for the shock of homelessness, which spreads out into parks, streets and doorways across the city, which is a real shame. If you have booked a ticket to the Summit, it is next door to the hotel, so is really convenient, the Chrysler Building, 5th Avenue and the UN are also close by. I would thoroughly recommend this hotel purely for its location and friendly staff and the access for public transport across the city and to and from JFK airport.
Great hotel. Great location
carolinesalter72 (Manchester, United Kingdom) on Jul 12, 2024
Great hotel and great location. The hotel has the usual destination fees but you do get $15 dollars per day to spend in the shop which is a good perk that not all hotels give.
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