TripAdvisor Traveler Rating

More than anything during our stay we want to compliment the amazing staff. Gabriela (head housekeeping) was so amazing. We had an issue with the room and she was able to help us out without disturbing any part of of our vacation. She was so kind and courteous. When we were leaving she came out to make sure we were happy and to say goodbye! How amazing she was. Hyatt please take note of what a gem! Fernando our beach waiter was amazing. Always got my extra lime juice. Beautiful location. My only negative I could say was the food could be a bit better

Beautiful resort. Nice staff. Restaurants left a bit to be desired but food was good overall. Would recommend. Luis our concierge was great to work with and helped with all our needs. He met us on day one and was friendly, communicative, and accommodating to our needs.

The resort was very comfortable, and the staff was amazing. Betty was very helpful as my daughter had a medical condition and she was very thoughtful in checking in with us several days after the fact. Servers we're attentive and personable, always there to provide excellent service.

Read others’ reviews, specifically those related to construction and food quality/taste. The food was 2/10 and it’s not worth paying for all inclusive if you don’t want to or can’t eat the food. All the drinks are watered down and have an aftertaste. We stayed here before the pandemic and had a wonderful time so it was a huge disappointment when we returned to experience the opposite.

We love this all-inclusive resort. It is our favorite and we have been to several in Cancun and Cabo. This one is by far the best. It is in a beautiful secluded area and is never crowded in October (when we choose to go). All of the staff is great from the servers, to the busboys, to the entertainment staff (we especially loved Salvador!! - He is the best!!) We loved his aqua exercise class. He made it so much fun!! Go Sal!! Go Ziva!!