TripAdvisor Traveler Rating

Ana and Paulinho provided us with great service in the restaurant and were very professional. We were very impressed and wanted to give them a special mention. We have thoroughly enjoyed our stay and all of the staff have been amazing and attentive.

The entire service was excellent. We were celebrating the 60th birthday of my brother. They made a very special effort to make the entire evening unforgettable. Especially, Nestor has gone the extra mile to make us feel very comfortable!!!

Will make this super quick. Rooms AC did not work. Asked 4 times for service and to move rooms and was basically laughed at. Never got fixed in over 7 days we were there. Food at buffets was lowest quality I have had at over 12 Mexico resorts. Small variety as well. Pool is basically 6 foot deep across the entire thing and people have to hop around it to get around. Drinks were poured very light and it seems if you are not hispanic you get helped last. Pool bar was ABSOLUTELY HORRIBLE. Terrible service terrible energy and a waste of time even going to as they barely had any alcohol. Beach was beautiful and the night time entertainment was extraordinary. Too many people everywhere as the other hotel is under renovation so they stuff everyone all in one resort.

Overall a good experience. Friendly staff and good access to facilities on site. Plenty of choice for food and drink. Rooms could be better, small beds and cramped if sharing with childen.

Great service from Bernabe at restaurant La Adelita. Bernabe really looked after us during our meal with good recommendations. Bernabe was also very knowledgeable and shared with us some of the local dishes to make it a very nice cultural experience.