Overview
Strategically located in the sleepy and bohemian fishing village of Puerto Morelos, The Fives Oceanfront is a property specially designed to cater to travelers who want to skip the crowds, offering a more relaxed and laid-back atmosphere of fun, adventure, and peacefulness. Offering you transformative experiences allowing you to get in touch with nature, local culture, and slowing yourself down, making for more environmentally sustainable and fulfilling travel. The Fives Oceanfront - Puerto Morelos, offers spacious rooms and suites in an authentic and contemporary retreat for guests to experience this beach village's natural beauty.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 8 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 7 children
- No more than 8 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
EPIC Amenities include;
- Ambassador service.
- Pre-reserved area at the pool or beach.
- Complimentary laundry service.
- Private in-room check-in.
- Nightly turndown service.
- Guaranteed same day restaurant reservations.
- Enhanced room service menu.
- Personalized in-room aromatherapy and pillow menu.
- Upgraded bathroom amenities.
- Daily in-room breakfast.
- 1 king bed, 2 queen beds, and 1 sofa bed
- Oceanfront
- No more than 8 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Oceanfront
- Minimum 1 adult, maximum 6 adults
- Maximum 7 children
- No more than 8 guests in the room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Mini-bar
- Slippers
- TV
- Terrace or balcony
EPIC Amenities include;
- Ambassador service.
- Pre-reserved area at the pool or beach.
- Complimentary laundry service.
- Private in-room check-in.
- Nightly turndown service.
- Guaranteed same day restaurant reservations.
- Enhanced room service menu.
- Personalized in-room aromatherapy and pillow menu.
- Upgraded bathroom amenities.
- Daily in-room breakfast.
Amenities
Aerial
Beach
Beach
Pool
Pool
Pool
Rooftop
Rooftop
Lobby
Lobby
Restaurant
Wedding
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Very Disappointed
Taninani1215 (Warwickshire, United Kingdom) on Dec 12, 2024
DO NOT BOOK THIS HOTEL! While the spacious room and daily cleaning were the only positives, everything else about this hotel was a disaster. We booked this place because it was advertised as an adult-only hotel, but to our surprise, there were children If we had known this in advance, we would have booked elsewhere. The service, especially in the restaurants, was atrocious. All three restaurants are à la carte, even for breakfast, and only one opens in the evening. Food often came out cold, and on multiple occasions, it arrived at completely random times—fries before the main course or long after. The minimum wait for food was 30 minutes, and more than once, they brought out the wrong order. Breakfast on the rooftop was particularly chaotic. One day, it opened late, and after waiting 20 minutes, we were told they didn’t have most of the items we ordered. We had to go downstairs for breakfast, where they had everything—so why couldn’t the rooftop staff restock from downstairs? One morning, I ordered poached eggs on toast, and the toast came 15 minutes before the eggs. The lack of coordination was infuriating. Adding to the rooftop issues, there were no showers by the rooftop pool to rinse off after swimming, which made the experience even more unpleasant. Sunbeds were another nightmare. There aren’t enough for the guests, and staff will give away your sunbed if you’re not back within 30 minutes. We couldn’t even enjoy lunch or a swim without constantly worrying about losing our spot. The service overall was beyond disorganized. Waiters and staff were running around like headless chickens, completely clueless about what they were doing. For seating of 50-60 people, there were only 12 menus, so we had to wait for menus to become available. At the main reception bar, there were at least three times when no one was serving drinks, forcing us to go to the beach bar. Worse, they frequently ran out of beer, whiskey, and vodka, and the staff didn’t bother to fetch supplies from another bar. The reception service was equally terrible. No one ever picked up the phone when we tried to call. When we wanted our laundry collected, we were told we had to bring it down to reception ourselves! Even after voicing our concerns to the manager, nothing seemed to improve. This hotel is in dire need of competent management and a complete overhaul of its operations. The false advertising about being an adult-only hotel was just the icing on the cake. Save yourself the frustration and stay elsewhere. To add majority of the guests were voicing similar complaints
Fidel is awesome
Quinlanamelia (Southampton, United Kingdom) on Dec 12, 2024
If you are going to the hotel please see the barman Fidel. He makes the BEST cocktails!!! Super friendly and helpful at giving advice for local tours. Helped me to try and speak espanol also!!! Would highly recommend all the staff also. Everyone is so helpful
Vacation Offers
-
Receive $555 USD in resort coupons with a minimum 4-night stay at select The Fives hotels in Cancun, Mexico.
Riviera Maya, Cancun
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