Hard Rock Hotel Riviera Maya
Riviera Maya 5.0
Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-gold.jpg)
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-family.jpg)
- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_heaven-deluxe-gold.jpg)
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
![Diamond King – Adults only](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/rooms/cunhrr_deluxe-diamond-room---heaven-section.jpg)
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
![Deluxe Grand Sky Terrace Two Bedroom](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-platinum-sky-terrace.jpg)
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-gold.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-gold-double-beds.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-family.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_heaven-deluxe-gold.jpg)
![Diamond King – Adults only Diamond King – Adults only](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/rooms/cunhrr_deluxe-diamond-room---heaven-section.jpg)
![Deluxe Grand Sky Terrace Two Bedroom Deluxe Grand Sky Terrace Two Bedroom](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-platinum-sky-terrace.jpg)
![Deluxe Grand Sky Terrace Two Bedroom Deluxe Grand Sky Terrace Two Bedroom](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_deluxe-platinum-sky-terrace-outside.jpg)
![Deluxe Grand Sky Terrace Two Bedroom Deluxe Grand Sky Terrace Two Bedroom](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_bathroom.jpg)
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
Ages:
Toddlers: 0-3 years old (always accompanied by a parent/guardian)
Soft play & slides: 3-12 years old (liability waiver required)
Obstacle course: 6-15 years old (liability waiver required)
Operation:
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian.
Rules, restrictions, and occupancy capacities are in place. Please see Vibe City Staff for more details.
- Children ages: 4 to 12
- See the Show
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Swim Up Bar | Bar, Swim-up bar | Open air |
Pool Bar | Bar, Pool bar | Open air |
Beach Bar | Bar, Beach bar | Open air |
Lounge | Bar, Lounge | Live music, Open air |
Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
Music Lounge | Bar, Music lounge | Dance floor, Live music |
Heaven | Nightclub | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
The Market | Buffet | International | Breakfast, Dinner, Lunch | |
Pizzeto | Snack bar | Italian | Lunch | |
Frida | À la carte | Mexican | Dinner | |
Zen | À la carte | Asian | Dinner | |
Toro | À la carte | Grill/steak house | Dinner, Lunch | |
Ciao | À la carte | Italian | Dinner | |
Le Petit Cochon | À la carte | French | Dinner | Adults only |
Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
Float | Snack bar | Coffee and Pastries | Snacks | |
Dive | Snack bar | Coffee and Pastries | Snacks | |
Los Gallos | À la carte | Mexican | Dinner | |
Umo | À la carte | Mexican | Dinner | Adults only, Dress code, Reservations required |
Wai | À la carte | Thai | Dinner | Adults only, Dress code, Reservations required |
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Beach front
- Private beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Adults only pools: 1
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
- Located within Vibe City at the Hard Rock Hotel Riviera Maya, Bounce Town is a exciting trampoline area where fun knows no bounds. The variety of interconnected trampolines and the acrobatics zone offer a unique and adrenaline-filled experience for all participants. Here are the operational details: HOURS • 10:00 am - 8:00 pm every day AGES • From 10:00 am - 12:00 pm, ONLY children aged 3 to 6 years may use the area. They must be accompanied by an adult who will stay with them during their activity time. • From 12:00 pm - 8:00 pm, ONLY adults and children who meet the minimum height requirement of 4 feet or 1.2 meters may use the area. DRESS CODE • Swimsuits are not allowed • Bare feet are not allowed • Dry clothing is required • Socks are mandatory
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
- The Bowling Alley available ($)
![Logo: Hard Rock Hotel Riviera Maya](/content/dam/westjet/images/hotels/logos/cunpal_logo.jpg)
![Lobby](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_lobby.jpg)
Lobby
![Pool](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/cunhrr_pool---heaven-section.jpg)
Pool
![Pool](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_pool.jpg)
Pool
![Pool Bar](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_pool-bar.jpg)
Pool Bar
![Waterpark](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/main/cunhr2-water-park.jpg)
Waterpark
![Waterpark](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/main/cunhr2-water-park-2.jpg)
Waterpark
![Waterpark](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/main/cunhr2-water-park-3.jpg)
Waterpark
![Waterpark](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/main/cunhr2-water-park-4.jpg)
Waterpark
![Bounce Town](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/main/cunhr2-bounce-town.jpg)
Bounce Town
![Rock Spa](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_rock-spa-jpg.jpg)
Rock Spa
![Beach](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_beach-umbrellas.jpg)
Beach
![Heaven Beach](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_heaven-beach.jpg)
Heaven Beach
![Water Sports](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_water-sports.jpg)
Water Sports
![Los Gallos](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_los-gallos.jpg)
Los Gallos
![Toro](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_toro.jpg)
Toro (Heaven Section - Adults Only)
Location
![75 km from CUN airport 75 km from CUN airport](/content/dam/westjet/images/hotels/cun/cunhrr-hard-rock-riviera-maya/services/hard-rock-hotel-riviera-maya-_exterior.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Family vacation 2024
jschaeffer812 (Sarver, Pennsylvania) on Aug 10, 2024
My family of four stayed at the Hard Rock Riviera Maya August 2024. The room was very nice with great location. The beach is clean great for snorkeling beautiful fish. The breakfast was very good. The lunch and dinner could have a better selection on the Buffet. The Italian ,Toro and Zen was great. Very clean resort very nice staff. The guys working the beach getting drinks for everyone. They are the best very hard working people. The only negative this I noticed was very little entertainment after 9pm there is nothing to do but go back to your room. No sports bar were you can eat and drink. Very hard to get drinks just bartender no one serving. This is a very nice place but I don't see families returning nothing to do after dinner.
Amazing resort just failing in one area
Boonebuckhunter (Imperial, Missouri) on Aug 10, 2024
This resort was absolutely amazing for my family. We loved everything about it from the Food, pools, rock away waterpark, vibe city. The shows were amazing every evening. My only complaint about this resort was how awful an inconsistent housekeeping was. The first full day we were on the resort we left our room for 8+ hours and room didn’t get cleaned. Then when they did clean room they forgot to stock towels ( yes we left the dirty ones on the floor), toilet paper, and never stocked mini bar. When I go to an all inclusive resort I expect my minibar in my room to be stocked daily without asking. Like I said Resort was Absolutely amazing, but HOUSE KEEPING IS ABSOLUTELY AWEFUL.
Vacation Offers
-
Up to two kids 4-12 years old stay for free at select all-inclusive Hard Rock Hotels in Mexico and the Dominican Republic.
Cancun, Puerto Vallarta, Riviera Maya, Los Cabos, Punta Cana
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